245 Parkway, Schuylkill Haven, PA 17972
For more information about senior living options: (844) 490-3973
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The staff are nice and helpful. The people were very friendly and answered all my questions. The development is beautiful and the staff are wonderful. The staff are really nice people who only want to help. Tammy was well-spoken and eager to help with the proper documents. The folks working there are always very helpful and understanding in all situations.
They target specific tenants and harass them. They don't return phone calls or emails. If you receive a notice for anything they purposely put it in your door at end of day so you can't call them about it.Interactions with this housing organization run the gamut from frustrating to reassuring, often within the same story. Some people feel targeted or harassed, as if their occupancy or housing status is being watched with an almost accusatory persistence. A number of reviewers describe notices appearing at doors late in the day, which makes it hard to reach someone by phone or in person to ask questions or seek clarification. The tone of these accounts is not simply about paperwork; it's about access to help being impeded by timing and process, leaving residents feeling put on the back foot even before they've properly started.
Yet the same set of interactions reveals a very different picture when conversations actually happen. Several reviewers note that the staff can be friendly and helpful in the right moments. For example, one person recounts going to pick up an application for a friend and finding the staff to be "very friendly and answered all my questions." Another describes a beautiful development and calls the staff wonderful. In another instance, a specific staff member - Tammy - was praised for being well-spoken and eager to guide the caller through what documents were needed, particularly in the midst of the COVID-19 era. These snippets show that when communication lines are open, the staff can be courteous, professional, and patient, easing the process for applicants and residents alike.
The problem, for many, is the frequency and reliability of these helpful interactions. A recurring complaint is that phone lines are not answered, or messages are not returned for weeks. One reviewer explicitly asks, "do they ever answer the phone or call people back? I've been calling and leaving messages for weeks." Others echo the sentiment, noting that while the staff can be kind and willing, they "rarely answer the phone" and do not consistently follow up after messages. In a system built on timely communication, such gaps create significant frustration and anxiety for those who are trying to manage applications, renewals, or disputes.
The application process itself is another point of contention. At least one person reports applying for housing for over a year, only to be told that their application was incomplete - despite having provided all necessary paperwork - leaving them with doubts about why or how the rejection occurred. This kind of miscommunication can feel overwhelming and unfair, especially when the stakes involve housing security and the ability to plan for the future. It's a reminder that even well-meaning staff can be flustered or unclear under the pressure of heavy workloads, and that a glitch in verification or a misfiled document can derail months of effort.
Despite these bumps, there are clear indications of genuine care and commitment from the staff. Reviews frequently acknowledge the workload the team carries, describing them as working under heavy pressure while remaining helpful and understanding to retirees and disabled residents in particular. One note thanks SCOHA for the steadfast support and emphasizes that the people on the ground are doing their best to assist those who need assistance the most. This appreciation underscores a central truth: the organization is not indifferent to residents' needs; rather, it is a workforce wrestling with demand, constraints, and the complexities of public housing administration.
Across the spectrum of experiences, personal visits sometimes yield a more positive impression than phone calls or posted communications. A few remarks mention that a personal visit to pick up an application or discuss a case leads to more productive and clearer interactions. The combination of a warm, development-filled environment and a staff that can be both patient and friendly when engaged in person stands in contrast to the more frustrating remote interactions some residents report. It suggests that in-person outreach can bridge some of the gaps created by inconsistent phone follow-up and late-stage notices.
Taken together, the reviews paint a picture of an organization with real strengths and real challenges. The staff members who are courteous, helpful, and patient make a meaningful difference for people navigating housing options, especially those who are retired or living with disabilities. At the same time, persistent communication gaps - unanswered calls, delayed responses, notices left at doors at inconvenient times - undercut the otherwise positive experiences and sow doubt about the process. The underlying message is clear: there is genuine care and potential here, but it would be bolstered by more reliable outreach, clearer documentation procedures, and more proactive, timely communication. If those improvements can be made, the respect and gratitude many residents already feel toward the staff could translate into consistently positive experiences across the board.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Schuylkill Housing Authority in Schuylkill Haven, PA is an assisted living community that provides a comfortable and nurturing environment for seniors. Our community offers various amenities to ensure the well-being and enjoyment of our residents, including devotional services off-site and indoor common areas where they can socialize and engage in activities.
At Schuylkill Housing Authority, we understand the importance of specialized care for individuals with diabetes. Our caregivers are trained in diabetic care, ensuring that residents with this condition receive personalized attention and assistance in managing their health.
We also prioritize the overall quality of life for our residents by offering a range of activities. Devotional activities off-site are available to nurture their spiritual needs and provide a sense of fulfillment. Additionally, our community is located conveniently close to several attractions and amenities that enrich the lives of our residents. With cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals all nearby, residents have easy access to various services and entertainment options.
Schuylkill Housing Authority strives to create a warm and inviting environment where seniors can thrive while receiving the necessary support they require. We prioritize their physical and mental well-being through our amenities, care services, and engaging activities.
Schuylkill Housing Authority is located at 245 Parkway, Schuylkill Haven, PA 17972 in Schuylkill County, Pennsylvania
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Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
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The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
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