Berks Heim Nursing & Rehabilitation

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Berks Heim Nursing & Rehabilitation

Berks Heim Nursing & Rehabilitation

1011 Berks Road, Leesport, PA 19533

For more information about senior living options: (844) 490-3973

3.7 from 11 reviews
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Skilled Nursing Facility

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    Overall Review

    Pros

    • pro The staff at Berks Heim is highly regarded for their long tenure and dedication to patient care.
    • pro Residents are actively involved in various activities, which helps improve their alertness and overall well-being.
    • pro The facility is kept clean and well-maintained, providing a pleasant environment for residents.
    • pro Many visitors appreciate the beautiful gardens and appealing architecture of the building.
    • pro Families report positive experiences with attentive skilled nurses and nursing assistants who prioritize care.
    • pro The financial aid assistance offered by the staff has been helpful to families during their time at Berks Heim.
    • pro Overall, Berks Heim receives positive ratings from many families, highlighting it as one of the best options in the area for nursing home care.

    Cons

    • pro The staff at Berks Heim lacks professionalism, compassion, and support, making it an unwise option for loved ones in need of care.
    • pro Communication from the staff was poor, with infrequent check-ins and a lack of updates about residents' conditions.
    • pro Many staff members were reported to be disgruntled and rude, which negatively impacted the quality of care.
    • pro There were instances where vital information was mishandled, leading to concerns about the residents’ well-being.
    • pro Some rooms were not cleaned regularly, raising questions about hygiene standards in the facility.
    • pro A front desk staff member was unwelcoming and dismissive towards visitors, creating a negative first impression of the facility.
    • pro The quality of food served in the nursing home received negative feedback from several reviewers.

    Review

    Berks Heim Nursing Home has garnered a mixed array of reviews from families and loved ones who have had varying experiences with the facility. While some individuals express profound satisfaction regarding the care provided, others highlight significant concerns about professionalism and communication. This nuanced view of Berks Heim illustrates both its strengths and areas needing improvement.

    On one hand, several families commend Berks Heim for its environment and level of care offered to residents. One reviewer noted that their mother has been receiving exceptional 24/7 care since her admission, which has included active involvement in various activities. The staff, though identified as understaffed at times — a challenge faced by many facilities — are described as fantastic and genuinely committed to the well-being of their residents. Another family member praised the beautiful room assigned to their husband in the rehabilitation section, emphasizing cleanliness and efficient service from the nursing staff. These sentiments reflect a sense of appreciation for the efforts made by certain caregivers within the organization.

    Conversely, there are serious criticisms aimed at Berks Heim that underscore systemic issues impacting patient care. One reviewer expressed deep regret over where they entrusted their grandmother’s final years, characterizing much of the staff as disgruntled and lacking compassion. They recounted experiences where poor communication led to inadequate understanding of their loved one's health status during crucial moments. This review highlights an alarming lack of attention from staff regarding vitals and end-of-life notifications, suggesting that administrative oversight may compromise resident care significantly.

    The physical aspects of Berks Heim also evoke mixed reactions among visitors. Some find the facility’s design appealing with well-maintained grounds and spacious rooms that resemble home-like environments; however, others have described it as overly institutional, comparing it unfavorably to more comforting settings that prioritize creating a warm atmosphere for residents. Staff turnover appears low according to some accounts—indicative of higher satisfaction among those dedicated to caregiving—but this is juxtaposed against reports of rudeness from certain employees that detract from overall visitor experience.

    Food quality has emerged as another frequent topic within these reviews. While some families acknowledged acceptable meal options tailored to dietary requirements, others raised strong objections concerning meal preparation and presentation—indicating possible inconsistency in kitchen performance across different shifts or even among different kitchens within Berks Heim itself. Complaints such as receiving subpar food options indicate a need for management focus on dietary services to ensure residents' nutritional needs are met adequately.

    Finally, while several reviewers indicate overall satisfaction with administrative support at Berks Heim—as evidenced by efficient meetings with various departments shortly after admission—there remain frustrations connected to front-desk personnel behavior affecting first impressions for visitors. Instances were recounted in which interactions with desk staff left family members feeling unwelcome or unassisted during their initial visits—an issue that could easily tarnish an otherwise positive experience within the facility.

    In conclusion, Berks Heim presents a complex picture for potential residents or their loved ones contemplating long-term care options. Positive testimonials emphasizing satisfactory environments coupled with attentive staff exist alongside troubling accounts highlighting lapses in communication and care standards that must be addressed by management going forward. Understanding both perspectives can provide invaluable insight for families navigating difficult choices regarding eldercare, ultimately pushing establishments like Berks Heim toward needed improvements based on authentic feedback from those they serve.

    Features

    Housing

    • 420 resident community capacity 420 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing Facility

    Amenities

    • Air-conditioning Air-conditioning
    • Beauty salon Beauty salon
    • Cable or satellite TV Cable or satellite TV
    • Computer center Computer center
    • Dining room Dining room
    • Fitness room Fitness room
    • Fully furnished Fully furnished
    • Gaming room Gaming room
    • Garden Garden
    • Housekeeping services Housekeeping services
    • Kitchenette Kitchenette
    • Move-in coordination Move-in coordination
    • Outdoor space Outdoor space
    • Private bathrooms Private bathrooms
    • Restaurant-style dining Restaurant-style dining
    • Small library Small library
    • Telephone Telephone
    • Wellness center Wellness center
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

    Transportation

    • Community operated transportation Community operated transportation
    • Transportation arrangement Transportation arrangement
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
    • Transportation to doctors appointments Transportation to doctors appointments

    Care Services

    • 12-16 hour nursing 12-16 hour nursing
    • 24-hour call system 24-hour call system
    • 24-hour supervision 24-hour supervision
    • Activities of daily living assistance Activities of daily living assistance
    • Assistance with bathing Assistance with bathing
    • Assistance with dressing Assistance with dressing
    • Assistance with transfers Assistance with transfers
    • Diabetes diet Diabetes diet
    • Meal preparation and service Meal preparation and service
    • Medication management Medication management
    • Mental wellness program Mental wellness program
    • Special dietary restrictions Special dietary restrictions

    Dining

    • Diabetes diet Diabetes diet
    • Special dietary restrictions Special dietary restrictions

    Activities

    • Community-sponsored activities Community-sponsored activities
    • Concierge services Concierge services
    • Fitness programs Fitness programs
    • Planned day trips Planned day trips
    • Resident-run activities Resident-run activities
    • Scheduled daily activities Scheduled daily activities

    Description

    Berks Heim Nursing & Rehabilitation in Leesport, PA is an assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community provides a comfortable and homely environment for seniors, with fully furnished accommodations equipped with private bathrooms and cable or satellite TV.

    Residents can enjoy delicious meals served in a restaurant-style dining room, with special attention given to dietary restrictions and diabetes diet. In addition, there is a small library and gaming room where residents can engage in leisurely activities. The community also offers Wi-Fi/high-speed internet access for those who want to stay connected.

    The care services at Berks Heim include 24-hour call system and supervision to ensure the safety and wellbeing of residents. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper medication administration.

    Berks Heim goes beyond basic care by offering mental wellness programs to promote emotional wellbeing among its residents. Transportation arrangement is available for non-medical purposes as well as for doctors' appointments.

    Residents have plenty of opportunities for social engagement through resident-run activities and scheduled daily activities organized by the community. Fitness programs are offered to keep residents active and healthy. Planned day trips provide an exciting opportunity for exploration and enjoyment.

    Located in Leesport, PA, Berks Heim has several amenities nearby including three cafes, seven parks, nine pharmacies, 42 physicians, 27 restaurants, one place of worship, two theaters, and nine hospitals.

    Overall, Berks Heim Nursing & Rehabilitation provides a comfortable living environment coupled with quality care services to meet the individual needs of each resident while promoting an active and fulfilling lifestyle.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (1.3 miles)
    • Target Pharmacy (2.2 miles)
    • Walmart Pharmacy (3.3 miles)
    • Rite Aid (3.3 miles)
    • CVS Pharmacy (4 miles)
    • Rite Aid (4.1 miles)
    • CVS Pharmacy (4.6 miles)

    Restaurants

    • Ganly's Pub & Restaurant (1.4 miles)
    • Buca di Beppo (2.1 miles)
    • McDonald's (2.4 miles)
    • Smokey Bones (2.4 miles)
    • Austin's Restaurant & Bar (2.8 miles)
    • Taco Bell (3.3 miles)
    • Burger King (3.3 miles)

    Physicians

    • Seniors Helping Seniors (1.8 miles)
    • Penn State Health St Joseph Medical Office Building (2 miles)
    • Arthritis and Osteoporosis Center (2 miles)
    • Spring Ridge Surgical Specialists (2.1 miles)
    • Sleep Apnea Solutions (2.4 miles)
    • Berks Urologic Surgery Center (2.5 miles)
    • RHPN Dermatology (2.5 miles)

    Hospitals

    • Reading Hospital For Post Acute Rehabilitation (1.9 miles)
    • Surgical Institute Of Reading (2.1 miles)
    • Reading Hospital and Medical Center (3.9 miles)
    • Laundauer Metropolitan (4.2 miles)
    • Berks County Iu (4.5 miles)
    • Ephrata Community Hospital (4.6 miles)
    • Reading Hospital & Medical Center: Webb Sara Q (4.7 miles)

    Parks

    • Felix Dam Park (2.7 miles)
    • Grings Mill Recreation Area (2.8 miles)
    • Breneman Park (2.9 miles)
    • Jim Dietrich Park (3.5 miles)
    • Red Caboose Park (4.1 miles)
    • Cornwall Terrace Playground (4.5 miles)
    • Museum Park (4.8 miles)

    Theaters

    • Fox Berkshire (3.3 miles)
    • AMC Theatres-Fairgrounds 10 (4.5 miles)

    Cafes

    • Starbucks (3.4 miles)
    • Dosie Dough (4.1 miles)
    • Starbucks (4.7 miles)

    Places of Worship

    • Calvary Bible Fellowship Church (3.9 miles)

    Frequently Asked Questions

    Where is Berks Heim Nursing & Rehabilitation?

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