Tri County Home Health and Hospice

Pros

• The therapists did an amazing job with the father, and the team was there for the family.
• The agency is amazing and full of caring, knowledgeable staff; PT and nursing visits were fully covered by Medicare.
• They arrived within 24 hours of the mother's discharge and consistently showed up as scheduled.
• Nurse Rachel and hospice aides Cynthia and Kristen were among the best the reviewer has encountered, being very communicative, positive, gentle, thorough, and having great bedside manners.
• Ryan and his PT team are friendly, patient, and helpful, taking time to explain everything and encouraging progress.

Cons

• The reviewer found the overall service, equipment, and care to be very poor.
• The reviewer indicated that not all hospices are created equal.

Review

There is a clear throughline in these experiences: when a home health team shows up with genuine care and clear communication, families feel supported during a challenging time. The common thread among the statements is a sense of gratitude for professional competence, dependable presence, and a compassionate bedside manner. Across the board, the messages convey appreciation for a team that treats patients and families with respect, patience, and real attentiveness.

Several reviews center on the positive impact of therapy services on a loved one. In one account, therapists are praised for doing an amazing job with a father, accompanied by thanks to the entire team for being there "for us." The acknowledgment goes beyond the clinicians themselves, recognizing the entire organization as a source of steady support during a difficult period. The praise reflects a belief that skilled rehabilitation can meaningfully affect a patient's comfort, function, and quality of life, and it expresses gratitude for a team that shows up with consistency and competence.

Another reviewer highlights the practical benefits that matter to families in the real world. The agency is described as "amazing" and filled with caring, knowledgeable staff. The visitor notes that both physical therapy and nursing visits for a mother were fully covered by Medicare, underscoring the importance of transparent coverage and financial clarity in home health care. The timing of service also stands out: the team reportedly arrived within 24 hours of discharge and consistently arrived as scheduled thereafter. This combination of responsiveness and reliability is framed as a reassuring pillar during a time when families need dependable support.

There is also high praise for individual team members who left a lasting impression. The nurse, Rachel, together with hospice aides Cynthia and Kristen, are singled out as the best encountered in the reviewer's six years in the field. The description goes beyond technical skill to emphasize communication, positivity, gentleness, thoroughness, and exemplary bedside manners. The sentiment is almost aspirational, with a suggestion that these three could train others to reach the same standard. The tribute speaks to a level of care that feels personal, consistent, and deeply professional.

A separate positive note focuses on physical therapy as a standout experience. The PT team, led by Ryan, is described as friendly, patient, and helpful. The reviewer appreciates the time taken to explain everything and the encouragement to push for progress when motivation lags. This account underscores the value of clinicians who balance instruction with encouragement, helping patients feel informed and motivated rather than overwhelmed. The explicit gratitude - "thank you everyone" - caps a sense of collective appreciation for the team's approach.

Not all reviews, however, are uniformly positive. One account counsels caution, describing a nurse as pleasant yet acknowledging overall service, equipment, and care as poor. This perspective highlights a gap between individual bedside kindness and the broader quality of care and resources. The commenter also attributes their limited awareness to their own lack of knowledge about hospice providers, suggesting that expectations and outcomes can be highly influenced by consumer understanding. The remark that "not all hospices are created equal" serves as a reminder that experiences can vary significantly between providers.

Taken together, these experiences illustrate a landscape where compassionate staff, clear communication, and reliable scheduling can make a meaningful difference in the days following a hospital discharge. Families repeatedly emphasize gratitude for a team that explains care plans, spends time with patients, and maintains a consistent presence. Yet the contrasting viewpoint also serves as a critical reminder that the field can differ widely in practice, availability, and quality of equipment or services. In the end, the overall message points to the enduring importance of choosing providers who combine clinical excellence with genuine empathy, and of educating oneself to navigate options so that care aligns with expectations and needs.

This area of Pottstown, Pennsylvania, offers convenient access to medical facilities such as Pottstown Memorial Medical Center and a variety of physicians' offices for specialized care. The proximity to pharmacies like CVS and Rite Aid ensures easy access to medications and healthcare needs. In terms of dining options, there are a range of restaurants from fast food chains like McDonald's to local favorites like The Blue Elephant and Ice House Steaks & Pizza. For recreation, there are several parks nearby, including Pottstown Riverfront Park and French Creek State Park for enjoying the outdoors. Additionally, there are places of worship in the community such as Hope Community Church and St Catherine of Siena Roman Catholic Church for spiritual nourishment. Overall, this area provides a mix of essential services and amenities that could make it a suitable choice for senior living.

Hospitals

• Pottstown Memorial Medical Center (0.1 miles)
• Physicians Care Surgical Hospital (3.7 miles)
• Berks Family Care (6 miles)
• Einstein Collegeville (8.8 miles)
• Phoenixville Hospital (9.7 miles)

Physicians

• Tri-County Neurology (0.1 miles)
• Performance Spine and Sports Physicians, PC (0.2 miles)
• Pmsi (0.3 miles)
• Healthsouth Rehabilitation Pottstown (0.3 miles)
• Eye Consultants of Pennsylvania, PC (0.5 miles)
• Coventry Family Care (2.2 miles)
• Coventry Family (2.2 miles)

Restaurants

• McDonald's (0.3 miles)
• The Blue Elephant (1.9 miles)
• Chick-Fil-A (2 miles)
• Ice House Steaks & Pizza (2.2 miles)
• Sly Fox Brewery & Tastin' Room (3.3 miles)
• Railroad Street Bar & Grill (3.4 miles)
• Creekside Sports Bar & Grille (4.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Rite Aid (1.7 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walmart Pharmacy (2.8 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.9 miles)

Cafes

• Shorty's Sunflower Cafe (1.8 miles)
• Starbucks (2.5 miles)
• Starbucks (5.8 miles)
• Starbucks (6.3 miles)
• Starbucks (8.9 miles)
• Starbucks (11.4 miles)
• Starbucks (12 miles)

Parks

• Pottstown Riverfront Park (2 miles)
• Upper Schuylkill Valley Park (7.9 miles)
• Upper Salford Park (9.6 miles)
• Green Lane Park (10 miles)
• French Creek State Park (13 miles)

Places of Worship

• Hope Community Church (3.6 miles)
• Royersford Baptist Church (6.2 miles)
• St Catherine of Siena Roman Catholic Church (12.8 miles)