We Care From The Heart

Pros

• They treat clients like family.
• They are a great company to work for.
• They take good care of their workers and consumers.
• They are extremely professional.
• They truly care from the heart.
• The owner is knowledgeable and caring.
• The agency goes the extra mile.
• The owner goes above and beyond for each client.

Cons

• The experience was dismal.
• The staff in the office were very rude.
• Two caregivers were provided in three weeks.
• The first caregiver was high, took four-hour lunches, forged the client's signature, and talked on her cell constantly.
• The second caregiver talked on her cell all seven hours daily to dogs, boyfriend, and friends.
• The caregivers were always late.
• The caregiver yelled at the client, argued with them, and refused to help them shower.
• No one cared about the client.
• Horrible service.
• There are too many other places.

Review

We Care From the Heart appears to be a home care organization that inspires a wide range of opinions from its clients and their families. A substantial portion of the feedback highlights a warm, family-like approach to care, with many reviewers calling the company a place where people are treated like family and where compassion is a central value. Several voices emphasize the company's culture as one that cares deeply about both its workers and the people they serve, suggesting that the organization's priorities extend beyond basic service to genuine empathy and support.

A recurring theme in the positive reviews is the sense that the organization operates with a high level of professionalism and dedication. Reviewers describe the company as extremely professional and express pride in having found it for their family. The sentiment that "they truly do care from the heart" captures the overall impression of a team that is attentive, respectful, and committed to doing right by clients. People frequently mention the owner as a driving force behind this reputation, praising the leadership for her devotion and for setting a standard of care that pervades the agency.

Several reviewers go further to describe We Care From the Heart as more than just an service provider. They say the staff and caregivers treat clients and their families as if they were part of their own family. The language used conveys deep appreciation for the warmth, love, and compassion shown in day-to-day interactions. Phrases like "they treat me and my family like their own" and "the love and compassion they show means everything" emphasize a sense of security and peace that families feel when relying on the agency. The owner is repeatedly highlighted as a source of reassurance and trust, with claims that she goes above and beyond for every person who comes to the agency.

The positive assessments extend to the experience of working with the agency as a place of employment as well as a service provider. Some reviewers note that it is a wonderful agency with a knowledgeable and caring owner, and that the organization "goes the extra mile." The consensus from these voices is that the staff is supported and valued, which translates into quality care for clients. A number of statements express gratitude for the owner's commitment to both staff and clients, reinforcing the impression of a cohesive, purpose-driven organization.

The strongest praise centers on the owner's leadership and the personal touch she brings to care. Several reviews describe a heartfelt devotion to clients, with comments about the owner's love for the people they serve and how that translates into peace and confidence for families. The description of the owner as someone who cares for every person who comes to the agency, and as someone who treats client outcomes with a personal sense of responsibility, contributes to the overall image of a supportive and caring organization.

Not every experience is portrayed in a rosy light, however. One reviewer shares a starkly negative experience, detailing a dismal interaction with the office staff and a troubling pattern of caregiver assignments. According to this account, two different caregivers were sent within a three-week period, and the first caregiver reportedly arrived under the influence, took long lunch breaks, forged the client's signature, and used her cell phone constantly. The reviewer claims the caregiver chatted on her phone during work and even engaged in personal conversations with dogs and friends while on the clock, was chronically late, and failed to meet basic expectations, including helping the client with bathing. They describe a phone call to unemployment and an atmosphere with staff who appeared uninterested in the client's well-being, culminating in a caregiver who yelled, argued, and refused to help with essential tasks.

The same review details a pattern of unprofessional behavior and a perceived lack of accountability, including statements about tasks being reported as completed when they were not, and a sense that no one cared about the client. This account paints a stark contrast to the many positive messages, offering a sobering reminder that experiences with home care can vary dramatically based on individual caregivers and day-to-day supervisory oversight.

Another terse note of dissatisfaction echoes the sentiment of the negative experience, stating simply that the service was "horrible" and that there are "too many other places" to consider. Taken together, these reflections underscore a dichotomy: for some families, the agency delivers on its promise of compassionate, family-like care with professional staff and an involved owner; for others, the experience can fall short due to inconsistent staffing, reliability issues, and gaps in accountability.

In sum, the collective feedback on We Care From the Heart presents a mosaic of care experiences. On one end, the agency is celebrated as a warm, professional, and deeply compassionate option where the staff act with genuine care and the owner leads with a personal, family-centered approach. On the other end, there are serious criticisms about specific interactions, staffing consistency, and behavior that undermines trust and safety for clients. For anyone evaluating this agency, the spectrum of experiences suggests the importance of meeting the team, reviewing references, and clarifying expectations up front to ensure alignment with personal care needs and family priorities.

This part of Pittsburgh, Pennsylvania, offers a convenient and vibrant neighborhood for senior living. With several pharmacies, restaurants, cafes, and transportation options within close proximity, residents have easy access to essential services and amenities. The area also boasts beautiful parks like Point State Park and Mt Washington Observation Deck, providing opportunities for outdoor recreation and relaxation. Additionally, nearby hospitals such as UPMC Mercy and Allegheny General Hospital ensure quality healthcare services are readily available. Places of worship like St Margaret of Scotland Roman Catholic Church cater to spiritual needs within the community. Overall, this neighborhood presents a well-rounded living environment with a mix of urban conveniences and natural beauty for seniors seeking a comfortable and fulfilling lifestyle.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Rite Aid (0.9 miles)
• Rite Aid (1.3 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.7 miles)
• Rite Aid (2.9 miles)

Restaurants

• City Works Pa (0.1 miles)
• The Eagle - Pittsburgh (0.2 miles)
• Nicky's Thai Kitchen (0.2 miles)
• Waffles Incaffeinated (0.3 miles)
• Condado Taqueria (0.3 miles)
• Mitchell's Restaurant, Bar & Banquet Center (0.4 miles)
• McFaddens Pittsburgh (0.5 miles)

Cafes

• Creative Coffee and Supply (0.2 miles)
• De Fer Coffee (1.1 miles)
• El Layali Hookah (1.4 miles)
• Kingfly Spirits (1.5 miles)
• Big Dog Coffee (2.1 miles)
• Panera Bread (2.3 miles)
• Brooklyn Bagel At Arsenal (2.7 miles)

Physicians

• Allergy & Asthma Associates (0.3 miles)
• Allegheny Cancer Center (1.1 miles)
• Kaufmann Medical Building (2.2 miles)
• Western Psychiatric Institute and Clinic of UPMC (2.2 miles)
• Plastic and Reconstructive Surgery (2.2 miles)
• Aiken Medical Building (3.4 miles)
• Bellissimo Plastic Surgery & Medi Spa (3.5 miles)

Parks

• Point State Park (0.3 miles)
• Point State Park Fountain (0.6 miles)
• Mt Washington Observation Deck (0.8 miles)
• The Duquesne Incline (0.9 miles)
• Arsenal Park (2.7 miles)
• Leslie Park Field (3.1 miles)
• Schenley Park (3.2 miles)

Transportation

• Bus Station (0.5 miles)
• Amtrak - Pittsburgh Station (0.5 miles)
• North Side Station (0.6 miles)
• Port Authority Allegheny Station (1 miles)

Hospitals

• UPMC Mercy (0.9 miles)
• Allegheny General Hospital (1.1 miles)
• Sleep Laboratory at UPMC Montefiore (2.1 miles)
• VA Pittsburgh Healthcare System (2.1 miles)
• University of Pittsburgh Medical Center (2.1 miles)
• UPMC Presbyterian (2.1 miles)
• Magee-Women's Hospital of UPMC (2.2 miles)

Places of Worship

• St Margaret of Scotland Roman Catholic Church (2.7 miles)
• St Philip Church (3.5 miles)
• Kingdom Hall Of Jehovahs Witnesses (3.7 miles)