The Haven at North Hills Senior Residence

Pros

• The staff at The Haven at North Hills is described as friendly, kind, and helpful, making residents feel comfortable and cared for.
• Many residents enjoy the spacious, clean, and well-kept accommodations, with large private rooms and updated furnishings.
• The facility offers a variety of daily activities that residents appreciate, such as games, exercise sessions, and outings to local attractions.
• Families have expressed gratitude for the quality of care their loved ones receive and are pleased with the overall positive atmosphere of the facility.
• The recent renovations have left the dining area bright and inviting, contributing to a pleasant dining experience for residents.
• Residents have made numerous friends at the facility and enjoy socializing during organized activities.
• Overall, families feel relieved and thankful to have found a place like The Haven for their loved ones.

Cons

• Recently, the family was informed that Covid-19 had been found at The Haven, and their mother developed a fever, testing positive for the virus after being sent to the hospital.
• The Haven has refused to allow the mother back despite her contracting the virus while in their care, stating they are not equipped to handle residents with Covid.
• The family is horrified by the lack of professionalism and compassion shown by The Haven regarding their mother's situation.
• Although some staff members were friendly, others were not consistently welcoming and attentive.
• A reviewer detected a smell of urine in one hallway during their visit, which contributed to an uncomfortable feeling about the facility's cleanliness.
• While one family found the facility adequate, they noted that it lacked more recreational activities and off-site outings compared to other options available.

Review

The Haven at North Hills has garnered a range of reviews that reflect the diverse experiences of residents and their families. The overall sentiment appears to be a blend of positive feedback regarding the facility's ambiance and staff, contrasted with concerns arising from recent developments related to COVID-19 and other operational challenges.

Many reviewers commend The Haven for its friendly and compassionate staff who seem genuinely dedicated to the well-being of the residents. Families have highlighted that the personnel are not only kind but also very helpful, providing a comforting environment for their loved ones. Residents themselves have expressed satisfaction with their living arrangements, noting that they have made friends and enjoy participating in various activities offered by the facility. From yoga sessions to game nights, it is evident that The Haven prioritizes creating engaging social opportunities for its residents, which is particularly vital for maintaining mental health in assisted living settings.

In terms of accommodations, several reviews point out the spaciousness and cleanliness of the private rooms at The Haven. Many families appreciate that rooms come with en suite bathrooms and are furnished either with new furnishings or options for personal furniture. Recent renovations have contributed to an overall bright and inviting atmosphere throughout the facility, including a beautifully designed common dining area characterized by large windows letting in natural light. Although some reviews mention mixed feelings about the food quality—ranging from "pretty good" to "okay"—the general consensus suggests that dining conditions are adequate for residents.

However, not all experiences have been as positive, particularly concerning how The Haven has managed health crises such as COVID-19 outbreaks. One family expressed distress over their loved one's treatment after she tested positive while under the facility's care. They criticized The Haven’s decision not to accept her back due to lack of preparedness for handling such situations despite having had prior knowledge about potential risks. This situation has left them scrambling for alternative accommodations for their mother and feeling let down by what they perceived as a lack of professionalism and communication from management.

While there are numerous accounts praising The Haven at North Hills, some reviewers noted aspects they found troubling or less satisfactory during their visits or inquiries. For instance, one reviewer indicated an absence of full-time nursing staff on-site could limit care options for residents with specific health needs. Others mentioned noticing unpleasant odors in certain hallways during tours, suggesting maintenance issues may need addressing alongside operational practices within particular areas.

Despite these criticisms, many families affirm that placing loved ones in assisted living was ultimately a favorable decision thanks largely to the supportive atmosphere created by The Haven’s team members. While pricing has influenced many families' choices—being described as reasonable—it remains crucial for prospective residents and their families to weigh both positives against documented shortcomings carefully when considering this facility or others like it.

In conclusion, while The Haven at North Hills offers substantial benefits through its well-kept surroundings, attentive staff members, and variety of activities aimed at promoting interaction among residents, it also faces challenges related mainly to health management protocols during crises like COVID-19. Families looking into assisted living must assess each aspect meticulously while taking these varied experiences into account before making decisions impacting their loved ones' lives.

This part of Pittsburgh, Pennsylvania offers a variety of amenities and services that may be beneficial for seniors looking to settle in the area. With a range of dining options including fast food chains like Taco Bell and McDonald's, as well as sit-down restaurants like Chili's Grill & Bar and The Cheesecake Factory, seniors can enjoy a diverse selection of cuisines. Additionally, there are several pharmacies nearby such as Walgreens, Rite Aid, and CVS Pharmacy for easy access to medications and healthcare needs. For recreational activities, there are parks like Bayne Park and Fall Run Park within a short distance for leisurely strolls. Medical facilities like Passavant Hospital Emergency Room and Allegheny General Hospital are also conveniently located for any healthcare concerns. Public transportation options like bus stations and the North Side Station provide easy access to other parts of the city. Overall, this area offers a mix of convenience and amenities suitable for seniors considering senior living in Pittsburgh.

Restaurants

• Taco Bell (0.7 miles)
• Chick-Fil-A (1.7 miles)
• Chili's Grill & Bar (1.8 miles)
• The Cheesecake Factory (1.9 miles)
• McDonald's (2.1 miles)
• Taj Mahal (2.3 miles)
• Dave & Buster's (2.4 miles)

Pharmacies

• Walgreens (1 miles)
• Rite Aid (1.3 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.8 miles)
• Walgreens (3 miles)
• Rite Aid (3.5 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (3.7 miles)
• The Abbey on Butler Street (4 miles)
• Brooklyn Bagel At Arsenal (4.2 miles)
• Kingfly Spirits (4.5 miles)
• El Layali Hookah (4.6 miles)
• De Fer Coffee (4.7 miles)

Places of Worship

• Bethlehem Lutheran Church (2.6 miles)

Parks

• Bayne Park (2.6 miles)
• Fall Run Park (3.5 miles)
• Avonworth Community Park (4 miles)
• Leslie Park Field (4.1 miles)
• Arsenal Park (4.3 miles)
• Point State Park (5.1 miles)
• Point State Park Fountain (5.1 miles)

Physicians

• Bellevue Pediatrics Associates (2.7 miles)
• Renaissance Family Practice (2.8 miles)
• Allegheny Cancer Center (4.1 miles)
• North Pittsburgh Oral Surgery (4.2 miles)
• Allegheny Rheumatology (5 miles)
• Allergy & Asthma Associates (5.1 miles)
• UPMC Primary Care (5.5 miles)

Theaters

• Cinemark North Hills And Xd (3.8 miles)

Hospitals

• Passavant Hospital Emergency Room (3.9 miles)
• UPMC Passavant (4 miles)
• Allegheny General Hospital (4.1 miles)
• UPMC Children's Hospital of Pittsburgh (4.6 miles)
• Western Pennsylvania Hospital (5.1 miles)
• Western Pennsylvania Hospital labor and delivery (5.1 miles)
• VA Pittsburgh Healthcare System (5.5 miles)

Transportation

• North Side Station (4.7 miles)
• Port Authority Allegheny Station (4.7 miles)
• Bus Station (5 miles)
• Amtrak - Pittsburgh Station (5 miles)