Highgate at Paoli Pointe

Pros

• The staff at Highgate at Paoli Pointe are described as friendly, caring, and attentive to residents' needs, fostering a welcoming environment for both residents and their families.
• Residents appreciate the variety of activities available, which help keep them engaged and active within the community.
• Many reviewers commend the quality of food provided, noting that it is delicious and well-prepared, contributing to a pleasant dining experience.
• The facility is praised for its cleanliness and nice appearance, creating a comfortable living space for residents.
• Families feel supported by the management and staff, who maintain open lines of communication regarding any incidents or medical issues involving their loved ones.
• Positive experiences with rehabilitation services are highlighted, with many expressing gratitude towards the staff for helping their loved ones achieve progress in their care.
• Overall satisfaction with the admissions process is mentioned, as families find it smooth and accommodating when moving their loved ones into the facility.

Cons

• The cleanliness of the facility has deteriorated, with concerns about dusty rooms and infrequent cleaning of bathrooms and toilets.
• Many staff members lack friendliness and communication skills, leading to a feeling of neglect among residents.
• There are complaints about the odor of urine in the hallways, indicating insufficient attention to hygiene.
• Some residents have experienced a lack of activities, with reports of no visible engagement or programming.
• Concerns were raised about the quality of food served, with some residents expressing dissatisfaction.
• The staffing levels seem inadequate, resulting in negligence in resident care and safety issues.
• Family members felt guilty about placing their loved ones in the facility due to perceived poor care and standards.
• Billing issues have been reported frequently, causing frustration for families.
• The facility has undergone multiple ownership changes recently, raising concerns about stability and consistency in care quality.

Review

Highgate at Paoli Pointe is a memory care facility that elicits mixed feelings among families of its residents, as seen from the reviews provided. Many reviewers praise the staff for being friendly, caring, and attentive to family concerns, particularly in how they engage with residents suffering from dementia. A significant highlight is the variety of activities available for residents both on and off the premises. The quality of food also receives positive remarks; it is not only tasty but also thoughtfully presented to enhance the dining experience for residents. Additionally, many families appreciate the reasonable pricing compared to other facilities in the area, especially considering the high costs often associated with elder care.

However, there are notable concerns regarding cleanliness and hygiene within Highgate at Paoli Pointe. Several reviewers reported unpleasant odors, particularly urine smells in hallways upon exiting elevators—suggesting potential infrequent changing of residents or inadequate sanitation practices. Moreover, some rooms were noted to be dusty, with unclean bathrooms diminishing the overall living environment for residents. While some staff members are acknowledged for their dedication and kindness, complaints emerged about a perceived lack of attentiveness and communication from others. This inconsistency in staff performance can undoubtedly contribute to feelings of dissatisfaction among families regarding their loved ones' care.

The variability in activity provision was another point raised by multiple reviewers. While some families witnessed their loved ones participating in various activities throughout their stay—a bright spot amidst concerns—others felt disheartened by an apparent lack of organized events during visits. Activities play a crucial role in enhancing the quality of life for seniors; thus, several reviewers expressed hope that more structured engagement could be implemented across different shifts or days to foster a more vibrant community atmosphere.

Transitioning into Highgate during move-in day tends to be challenging for many new residents—a sentiment echoed by relatives who often find their loved ones reluctant or upset during this significant change. Despite these emotional hurdles, ongoing support from staff helps ease this transition over time. Many families shared gratitude toward specific team members who have made efforts to keep them informed about incidents and medical issues involving their loved ones.

Long-term residents have observed a decline in care standards over recent years attributed to staffing challenges—including turnover rates that may lead to inexperienced help providing care—which has contributed directly to declines in both physical cleanliness and overall resident well-being at times. Some family members worry that reliance on contracted help may compromise consistency in caregiving practices and diminish personal connections between staff and residents essential for fostering trust.

Despite grievances regarding aspects like cleanliness and staff turnover rates, there remains a core acknowledgment of care amongst long-standing employees whose kindness truly shines through daily interactions with residents. Families regularly express appreciation for these dedicated personnel who form lasting relationships with their loved ones—easing burdens while ensuring comfort—and supporting memory care needs effectively when adequately staffed.

In summary, while Highgate at Paoli Pointe boasts commendable standards concerning food quality and engaged activity options alongside caring personnel who genuinely strive to support resident well-being daily; numerous areas necessitate immediate attention—from hygiene practices affecting daily environments down through staffing retention strategies—to restore critical confidence levels amongst current and former families now expressing visible concern over recent changes experienced firsthand since initial admissions took place years prior.

Located in Paoli, Pennsylvania, this area offers a convenient and vibrant community for senior living. With multiple pharmacies nearby such as Walgreens and CVS Pharmacy, accessing medication and healthcare services is easy. Transportation options are also plentiful with SEPTA/Amtrak stations nearby for convenient travel. There are various cafes like Starbucks and Nordstrom Ebar Artisan Coffee for social outings and dining options including Brick & Brew Gastropub and Chick-Fil-A. Medical care is readily available with several physicians' offices and hospitals like Paoli Hospital in close proximity. Additionally, the area boasts beautiful parks like Wilson Farm Park and Valley Forge National Historical Park for leisurely strolls and enjoying nature. Overall, Paoli provides a well-rounded and accommodating environment for seniors looking to live comfortably in the community.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.2 miles)
• Penn Medicine Valley Forge Pharmacy (1.6 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.4 miles)
• Wegmans (2.4 miles)
• Endo Pharmaceuticals (3.3 miles)

Transportation

• SEPTA/Amtrak: Paoli Station (0.4 miles)
• Septa Malvern Station (2.1 miles)
• Septa: Radnor Station (5.3 miles)
• Exton Station (EXT) (7.8 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (2.3 miles)
• Starbucks (2.9 miles)
• Starbucks (3.2 miles)
• Nordstrom Ebar Artisan Coffee (5.4 miles)
• Starbucks (5.9 miles)
• Panera Bread (6 miles)

Physicians

• Main Line Center For Oral & Facial Surgery (1.3 miles)
• Main Line Health King of Prussia (4.7 miles)
• Children's Hospital of Philadelphia - Specialty Care Center (4.8 miles)
• Phoenixville Valley Forge Dermatology Associates (5.1 miles)
• Mid Atlantic Retina (5.2 miles)
• Bowen, Anne Main Line Healthcare Westtown Family Medicine (5.7 miles)
• Dr Solis's Office (6.4 miles)

Hospitals

• Paoli Hospital (1.3 miles)
• Phoenixville Hospital (5.9 miles)
• Universal Health Services (6.2 miles)
• Chester County Hospital (8.3 miles)
• Family Lounge (8.3 miles)
• Bryn Mawr Hospital (8.4 miles)
• Einstein Collegeville (8.6 miles)

Restaurants

• Brick & Brew Gastropub (1.7 miles)
• Flying Pig Saloon (2 miles)
• Anthony's Pizza & Italian Restaurant (2.2 miles)
• Venice Pizza & Pasta (2.6 miles)
• Sly Fox Taphouse at the Grove (2.7 miles)
• Chick-Fil-A (2.9 miles)
• Cedar Hollow Inn Restaurant & Bar (3.2 miles)

Parks

• Wilson Farm Park (2.3 miles)
• Valley Forge National Historical Park (4.9 miles)
• Ridley Creek State Park (7.1 miles)
• Clem MacRone Memorial Park (7.3 miles)
• Upper Schuylkill Valley Park (8.4 miles)
• Marshall Square Park (8.6 miles)
• Goose Creek Park (8.6 miles)

Theaters

• Regal UA King Of Prussia 4DX, IMAX & RPX (5.4 miles)
• Movie Tavern Exton (8.1 miles)

Places of Worship

• Willistown United Methodist Church (5.6 miles)
• St Paul's Episcopal Church (6 miles)
• St Anastasia Rectory (6.4 miles)