Highgate at Paoli Pointe offers a range of accommodations at competitive prices compared to Chester County and the broader state of Pennsylvania. For instance, their semi-private rooms are priced at $2,460 per month, significantly lower than the county average of $4,429 and the state average of $3,542. Meanwhile, both studio and one-bedroom units are available for $4,950, which is above the local county rate but remains in line with statewide averages. The two-bedroom option stands out with a monthly cost of $7,410; while this is higher than the county's average of $5,110 and the state's rate of $4,242, it reflects the premium features and services that Highgate provides. Overall, Highgate at Paoli Pointe presents a compelling case for value in senior living accommodations while maintaining a balance between quality and affordability.
Floor plans
Highgate at Paoli Pointe
Chester County
Pennsylvania
Semi-Private
$2,460
$4,429
$3,542
Studio
$4,950
$4,262
$3,737
1 Bedroom
$4,950
$4,319
$4,006
2 Bedrooms
$7,410
$5,110
$4,242
Overall Review of Highgate at Paoli Pointe
common24 reviews mention this
Staff care and communication vary
Residents and families describe both responsive staff and breakdowns in follow-through.
Many reviews highlight staff who are friendly, attentive, and willing to talk with residents and families, including help with care coordination and keeping people informed. Other reviews describe frequent communication and response-time concerns tied to call buttons, staffing gaps, and neglect, including reports of missed help. A few reviewers also point to staff turnover and leadership changes affecting consistency. Overall, residents and families paint a mixed picture of how reliably care shows up day to day.
common19 reviews mention this
Dining is a frequent point
Food quality is a recurring theme, with residents praising meals in some reviews and criticizing them in others.
Several reviews say the dining experience is a strong spot, describing good food and meals served in a way that feels more like dining than cafeteria-style feeding. Other reviews are much less positive, saying the food looks bad or is dreadful, and some mention the dining room being closed at times for repairs. Some families also describe diet needs and meal support through the broader dining routine. Taken together, dining is consistently mentioned—but not always in the same direction.
caveat17 reviews mention this
Staffing and safety concerns recur
Some residents and families report understaffing and safety breakdowns that affected daily care.
A number of negative reviews point to short staffing, high turnover, and problems with coverage—especially on evenings or overnight—leading to delayed assistance. Multiple reviewers mention call button or help-response issues, along with examples of residents left unattended or needing urgent follow-up. There are also concerns about hygiene, room cleanliness, and safe conditions, including reports of falls and difficulty getting timely help. Even among reviews that are generally positive, the safety and staffing theme shows up as a key caveat.
caveat6 reviews mention this
Pricing feels affordable or costly
Pricing is discussed both as reasonable and as expensive, depending on the reviewer’s experience.
Some reviewers describe the pricing as reasonable compared with other facilities or note a moderate cost for the level of care they expected. Others call out higher rates, billing problems, and rent or care-cost increases, including complaints that costs rose after a change in care needs. One review also contrasts the community’s pricing with what families faced elsewhere. With both positive and negative mentions, cost satisfaction depends heavily on each reviewer’s situation.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Housing
124 resident community capacity
1-bedroom apartments
2-bedroom apartments
Studio apartments
Types of Care
Assisted Living
Memory Care
Respite Care
Skilled Nursing Facility
Pets
Cats allowed
Dogs allowed
Amenities
Activities off-site
Activities on-site
Air-conditioning
Beautician on-site
Beauty salon
Cable or satellite TV
Computer center
Devotional services on-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Ground floor units
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Outdoor space
Private bathrooms
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wellness center
Wheelchair accessible showers
Wi-Fi/high-speed internet available
Transportation
Philadelphia International (17 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
High acuity care
Incontinence care
Meal preparation and service
Medication management
Mental wellness program
Mild cognitive impairment
Special dietary restrictions
Specialized memory care programming
Dining
Diabetes diet
Gluten-free
Low / no sodium
Meals provided
No Sugar
Restaurant style dining
Room service
Special dietary restrictions
Vegetarian
Activities
Art classes
Catholic services
Community-sponsored activities
Concierge services
Cooking classes
Day trips and outings
Devotional activities on-site
Educational speakers / life long learning
Fitness programs
Happy hour
Karaoke
Live dance or theater performances
Live musical performances
Live well programs
Planned day trips
Protestant services
Resident-run activities
Scheduled daily activities
Wine tasting
Nearby Places of Interest
Located in Paoli, Pennsylvania, this area offers a convenient and vibrant community for senior living. With multiple pharmacies nearby such as Walgreens and CVS Pharmacy, accessing medication and healthcare services is easy. Transportation options are also plentiful with SEPTA/Amtrak stations nearby for convenient travel. There are various cafes like Starbucks and Nordstrom Ebar Artisan Coffee for social outings and dining options including Brick & Brew Gastropub and Chick-Fil-A. Medical care is readily available with several physicians' offices and hospitals like Paoli Hospital in close proximity. Additionally, the area boasts beautiful parks like Wilson Farm Park and Valley Forge National Historical Park for leisurely strolls and enjoying nature. Overall, Paoli provides a well-rounded and accommodating environment for seniors looking to live comfortably in the community.
Pharmacies
Walgreens (0.1 miles)
CVS Pharmacy (0.2 miles)
Penn Medicine Valley Forge Pharmacy (1.6 miles)
CVS Pharmacy (2.3 miles)
Rite Aid (2.4 miles)
Wegmans (2.4 miles)
Endo Pharmaceuticals (3.3 miles)
Transportation
SEPTA/Amtrak: Paoli Station (0.4 miles)
Septa Malvern Station (2.1 miles)
Septa: Radnor Station (5.3 miles)
Exton Station (EXT) (7.8 miles)
Cafes
Starbucks (0.6 miles)
Starbucks (2.3 miles)
Starbucks (2.9 miles)
Starbucks (3.2 miles)
Nordstrom Ebar Artisan Coffee (5.4 miles)
Starbucks (5.9 miles)
Panera Bread (6 miles)
Physicians
Main Line Center For Oral & Facial Surgery (1.3 miles)
Main Line Health King of Prussia (4.7 miles)
Children's Hospital of Philadelphia - Specialty Care Center (4.8 miles)
Phoenixville Valley Forge Dermatology Associates (5.1 miles)
Mid Atlantic Retina (5.2 miles)
Bowen, Anne Main Line Healthcare Westtown Family Medicine (5.7 miles)
Dr Solis's Office (6.4 miles)
Hospitals
Paoli Hospital (1.3 miles)
Phoenixville Hospital (5.9 miles)
Universal Health Services (6.2 miles)
Chester County Hospital (8.3 miles)
Family Lounge (8.3 miles)
Bryn Mawr Hospital (8.4 miles)
Einstein Collegeville (8.6 miles)
Restaurants
Brick & Brew Gastropub (1.7 miles)
Flying Pig Saloon (2 miles)
Anthony's Pizza & Italian Restaurant (2.2 miles)
Venice Pizza & Pasta (2.6 miles)
Sly Fox Taphouse at the Grove (2.7 miles)
Chick-Fil-A (2.9 miles)
Cedar Hollow Inn Restaurant & Bar (3.2 miles)
Parks
Wilson Farm Park (2.3 miles)
Valley Forge National Historical Park (4.9 miles)
Ridley Creek State Park (7.1 miles)
Clem MacRone Memorial Park (7.3 miles)
Upper Schuylkill Valley Park (8.4 miles)
Marshall Square Park (8.6 miles)
Goose Creek Park (8.6 miles)
Theaters
Regal UA King Of Prussia 4DX, IMAX & RPX (5.4 miles)
Highgate at Paoli Pointe offers a range of accommodations at competitive prices compared to Chester County and the broader state of Pennsylvania. For instance, their semi-private rooms are priced at $2,460 per month, significantly lower than the county average of $4,429 and the state average of $3,542. Meanwhile, both studio and one-bedroom units are available for $4,950, which is above the local county rate but remains in line with statewide averages. The two-bedroom option stands out with a monthly cost of $7,410; while this is higher than the county's average of $5,110 and the state's rate of $4,242, it reflects the premium features and services that Highgate provides. Overall, Highgate at Paoli Pointe presents a compelling case for value in senior living accommodations while maintaining a balance between quality and affordability.
Highgate at Paoli Pointe offers 24-hour supervision, ensuring that residents receive consistent monitoring and support, which is crucial for individuals navigating the challenges of dementia and Alzheimer's disease. Assistance with activities of daily living, such as bathing, dressing, and transfers, not only promotes dignity but also fosters independence while safeguarding residents' safety. Incontinence care and meal preparation services further cater to the unique needs of these individuals, enhancing comfort and well-being in their daily routines. The structured medication management system helps prevent confusion with prescriptions, ensuring timely administration of necessary treatments. Moreover, a mental wellness program tailored for those with mild cognitive impairment and specialized memory care programming engage residents intellectually and socially, thus promoting cognitive function and emotional health in a supportive environment designed specifically for their needs.
Highgate at Paoli Pointe on seniors.fyi includes 25 photos including images showing living room, interior, floor plan, dining, bedroom, windows, kitchen, exercise equipment, and more.
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Highgate at Paoli Pointe photos
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Interior
Decor
Living Room
Building
Bedroom
Windows
Dining
Kitchen
Lighting
Floor Plan
Television
Lobby
Chandelier
Natural Light
Interior
Decor
Bedroom
Dining
Living Room
Landscaping, Building, Trees, Entrance, and Exterior
Windows
Floor Plan
Bathroom
Kitchen
Lighting
Television
Chandelier
Fireplace
Lobby, Reception Area, and Staircase
Exercise Equipment, Gym, Indoor Plants, Rehabilitation, and Treadmill
Salon and Mirrors
Natural Light
Cabinets, Minimalist, and Fridge
Plant
Physical Therapy
Closet
Rocking Chairs
Design
Potted Plant
Apartment Design
Additional Photos
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