A Place at Home - Philadelphia West, PA

Pros

• Paul is very thorough, efficient, and welcoming.
• The Philadelphia West team is friendly and accommodating.
• Dina Jenney and her team provide exceptional, compassionate care and support for families.
• Dina and her staff go above and beyond to ensure families feel supported every step of the way.
• The service is ultra-professional and deeply personal, fitting clients' needs and schedules.
• The caregivers are well vetted, kind, compassionate, and professional.
• Dina's care, concern, compassion, follow-through, and reliability are outstanding.
• The owner is directly involved in day-to-day operations and is easy to reach.
• A Place At Home has been a god-send for families, enabling loved ones to live at home with quality care.
• Dina, Mia, and Kim are phenomenal to work with - professional, supportive, accessible, friendly, and compassionate.

Cons

• In the hiring process, it appears they know nothing about the TB test process and claim to have clients when they do not.

Review

A Place At Home ? Philadelphia West is described by families and caregivers as more than just an in-home care provider; it feels like a supportive, welcoming community where kindness, professionalism, and a strong sense of mission come through in every interaction. Clients and team members alike highlight Paul's thoroughness, efficiency, and warm demeanor, noting that the entire staff is friendly and accommodating. The consistent praise paints a picture of a place that strives to make every encounter meaningful, with a culture that centers around genuine care for both clients and their families.

Many reviewers emphasize how quickly the experience at Philadelphia West begins to feel like home. After just a couple of months with the agency, families report a tangible sense of belonging and trust. The team's support, compassion, and dedication are repeatedly lauded as outstanding, and the mission of connecting caregivers with families on a daily basis is described as not only effective but deeply meaningful. For those who need in?home care, the agency is portrayed as more than a service provider; it's a partner in ensuring clients feel seen, heard, and valued.

A standout thread across the testimonials is the exemplary leadership and personal involvement of Dina Jenney and her team. Dina and her staff are repeatedly credited with going above and beyond, offering genuine care and ongoing support to families during what can be an emotionally challenging time. One family thanks Dina, Mia, Jennifer, and especially Jackie for guiding them through transitions - from hospital to home, and then to more intensive care as needs evolved - while ensuring the family felt supported every step of the way. The sense of personal connection is described as rare and deeply reassuring for families who are navigating complex caregiving journeys.

The care provided for loved ones with specific needs, including dementia, is another recurring theme. A heartfelt account from London, UK, describes Dina and her team supporting Kate for many years, helping her stay in her own apartment and tailoring care to her unusual schedule. The reviewers stress how Dina worked tirelessly to secure continuous caregiving, matching carers to Kate's timing and preferences, and adjusting as her needs grew. The result, they say, was a steady improvement in Kate's quality of life and a highly respectful, collaborative relationship with the family. The office team's responsiveness and the carers' professionalism - often described as kind, compassionate, and deeply dedicated - are repeatedly highlighted as factors that made difficult times more manageable.

The testimonials also celebrate the tangible benefits of a well-organized, communicative care system. Families praise the staff's ability to secure appropriate shifts, maintain continuity of caregivers, and keep lines of communication open and reliable. Specific staff members - Dina, Mia, Kim, Liz, and others - are named for their warmth, reliability, and accessibility. The consistency of care, the efforts to fit schedules to individual needs, and the reassurance provided by knowing the caregivers are vetted and chosen with care all contribute to a sense of security and peace of mind for families and clients alike.

Leadership, personal touch, and a hands-on approach emerge as defining characteristics of the Philadelphia West operation. Several reviewers note that Dina is not just a coordinator but a resource who walks families through the care process, always ready to help with difficult decisions and to advocate on behalf of loved ones. The owner's direct involvement in daily operations is highlighted as a strength, reinforcing a perception of accountability and genuine commitment to quality care. The sentiment is that you are never alone with Dina by your side, whether navigating dementia care, hospital discharges, or the exploration of long-term living options.

Amid the overwhelmingly positive experiences, one reviewer raised a concern about the hiring process. They mentioned confusion surrounding the TB-testing requirements and suggested that there were claims of clients that did not align with what was actually present. This note stands apart from the otherwise consistently glowing feedback, offering a reminder that, as with any service, there can be room for process refinement. Nevertheless, the prevailing tone across the rest of the testimonials remains one of gratitude, trust, and strong endorsement of A Place At Home ? Philadelphia West.

Taken together, these reviews portray a company that families turn to for not only professional in-home care but also steadfast support during challenging times. Clients emphasize that the care givers are well vetted, deeply compassionate, and highly competent - often described as "gem-like" in their attentiveness and ability to ease the burden on families. The overarching message is clear: A Place At Home ? Philadelphia West is a god-send for many families, with Dina and her team delivering personalized, empathetic care that helps clients remain safely and comfortably in their own homes while offering families the reassurance they need to navigate complex caregiving journeys with confidence.

This area of Berwyn, Pennsylvania offers convenient access to pharmacies such as CVS, Walgreens, and Penn Medicine Valley Forge Pharmacy, making it easy for seniors to access their medication and healthcare needs. The proximity to SEPTA/Amtrak stations like Paoli Station and Malvern Station provides convenient transportation options for those who may not drive. There are also numerous cafes, restaurants, and hospitals in the area, including Paoli Hospital and Bryn Mawr Hospital. For leisure activities, there are several parks nearby such as Wilson Farm Park and Valley Forge National Historical Park. Places of worship like Willistown United Methodist Church offer spiritual support, while theaters like Regal UA King Of Prussia provide entertainment options for seniors looking to enjoy movies. Overall, this part of Berwyn offers a diverse range of amenities that cater to the needs and interests of senior residents.

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Penn Medicine Valley Forge Pharmacy (2.1 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Wegmans (3.2 miles)

Transportation

• SEPTA/Amtrak: Paoli Station (1.2 miles)
• Septa Malvern Station (2.7 miles)
• Septa: Radnor Station (5.1 miles)
• Exton Station (EXT) (8.4 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (3.7 miles)
• Starbucks (5 miles)
• Nordstrom Ebar Artisan Coffee (5.3 miles)
• Panera Bread (5.8 miles)

Hospitals

• Paoli Hospital (2.1 miles)
• Universal Health Services (5.9 miles)
• Phoenixville Hospital (6.8 miles)
• Bryn Mawr Hospital (7.6 miles)
• Chester County Hospital (8.5 miles)
• Family Lounge (8.5 miles)
• Riddle Hospital (8.6 miles)

Physicians

• Main Line Center For Oral & Facial Surgery (2.1 miles)
• Mid Atlantic Retina (4.3 miles)
• Main Line Health King of Prussia (4.7 miles)
• Children's Hospital of Philadelphia - Specialty Care Center (4.7 miles)
• Bowen, Anne Main Line Healthcare Westtown Family Medicine (5.5 miles)
• Phoenixville Valley Forge Dermatology Associates (5.8 miles)
• Main Line Spine (6.6 miles)

Restaurants

• Brick & Brew Gastropub (2.3 miles)
• Flying Pig Saloon (2.6 miles)
• Anthony's Pizza & Italian Restaurant (2.8 miles)
• Venice Pizza & Pasta (3.4 miles)
• Sly Fox Taphouse at the Grove (3.6 miles)
• Chick-Fil-A (3.7 miles)
• Cedar Hollow Inn Restaurant & Bar (4.1 miles)

Parks

• Wilson Farm Park (2.6 miles)
• Valley Forge National Historical Park (5.1 miles)
• Ridley Creek State Park (6.4 miles)
• Clem MacRone Memorial Park (6.6 miles)
• Goose Creek Park (8.4 miles)
• Marshall Square Park (8.8 miles)

Places of Worship

• Willistown United Methodist Church (5.1 miles)
• St Anastasia Rectory (5.5 miles)
• St Paul's Episcopal Church (6.6 miles)

Theaters

• Regal UA King Of Prussia 4DX, IMAX & RPX (5.3 miles)
• Movie Tavern Exton (8.7 miles)