A Place at Home - Philadelphia West, PA in Berwyn, PA

Pros

• The Philadelphia West team is described as thorough, efficient, welcoming, and friendly.
• The caregivers are consistently kind, compassionate, and professional, giving families great peace of mind.
• Dina Jenney and her team are noted for going above and beyond, providing reliable support and personal care.
• Families feel relief knowing their loved ones can stay at home with excellent care.
• The service is seen as ultra professional yet deeply personal, with strong communication and attention to detail.
• Dina is praised for being accessible, hands-on, and a trusted resource during difficult times.
• A Place At Home is referred to as a god-send and highly recommended for in-home senior care.

Cons

• The hiring process is criticized for showing no knowledge about the TB test process.
• They claim to have clients, but apparently they do not have any clients.

Review

This community is best suited for families who want highly personalized, home-based care that stays tightly connected to the senior's daily life. It works best for loved ones who can remain in their own home with hands-on assistance, flexible scheduling, and a partner able to orchestrate care as needs shift - whether recovering from surgery, managing chronic conditions, or navigating cognitive decline. The model thrives on continuity: a small team of caregivers who are carefully matched to a client, a hands-on owner, and a culture of compassion that translates into reliable support for families who value peace of mind and clear communication.

Those considering alternatives should note that this is not a traditional assisted living campus. For households seeking 24/7 on-site nursing, a social community with built-in activities, or a formal memory-care environment within a building, a residential facility may be more appropriate. There are also families that may experience onboarding hiccups or administrative friction - most notably around initial intake and certain forms of pre-service processing. If a rapid, turnkey placement in a campus setting is the priority, or if robust medical supervision available around the clock is essential, exploring other options is prudent.

The strongest positives consistently cited are the depth of care, the genuine warmth of the team, and the reliability of coordination. The leadership, especially Dina Jenney, is praised for staying engaged and responsive, and caregivers are described as kind, compassionate, and professional. Families repeatedly highlight dramatic improvements in comfort and quality of life once care begins, with a sense that the team genuinely goes "above and beyond" to fit the schedule, preferences, and routines of the person receiving care. Continuity of caregivers - minimizing turnover and maintaining familiar faces - imbues a stability that is especially valuable for those with dementia or complex medical needs, and the ability to adapt hours as needs evolve becomes a meaningful multiplier of value.

On balance, the practical downsides appear modest and largely addressable. A minority report initial missteps in the intake process, including confusion around testing procedures; such concerns tend to recede once the right coordinator is in place and the care plan is built. The crowd-sourced sentiment is that the operation is hands-on and owner-led, with a willingness to step in personally to smooth scheduling and care transitions. While no service is perfect, the pattern here is one of rapid remediation, very strong communication, and a track record of keeping families informed and involved during difficult transitions.

For families weighing the decision, the recommended approach is clear: confirm an explicit caregiver-matching plan and request a dedicated coordinator who will stay the point of contact. Ask for recent references that reflect the specific needs at hand, whether memory-care support, post-acute recovery, or long-term at-home management. Verify the ability to scale hours up or down, and clarify how emergency needs are handled outside regular business hours. If memory care or escalating medical oversight becomes necessary, discuss how the agency coordinates with medical professionals and how that integrates with in-home care.

In the end, this option stands out for those who prize a home-centered, human-first approach to care, guided by an owner who makes themselves available and a team of caregivers who are consistently attentive. The strongest offset to the occasional onboarding friction is the daily experience of compassionate, capable support that reliably keeps a loved one safely at home, connected to family, and treated with dignity. For families seeking a traditional assisted living environment or intensive, on-site medical supervision, alternatives that provide a campus setting and formal memory-care infrastructure are worth comparing. When tailored, ongoing in-home care is the priority, this Philadelphia West offering emerges as a practical, trusted ally.

This area of Berwyn, Pennsylvania offers convenient access to pharmacies such as CVS, Walgreens, and Penn Medicine Valley Forge Pharmacy, making it easy for seniors to access their medication and healthcare needs. The proximity to SEPTA/Amtrak stations like Paoli Station and Malvern Station provides convenient transportation options for those who may not drive. There are also numerous cafes, restaurants, and hospitals in the area, including Paoli Hospital and Bryn Mawr Hospital. For leisure activities, there are several parks nearby such as Wilson Farm Park and Valley Forge National Historical Park. Places of worship like Willistown United Methodist Church offer spiritual support, while theaters like Regal UA King Of Prussia provide entertainment options for seniors looking to enjoy movies. Overall, this part of Berwyn offers a diverse range of amenities that cater to the needs and interests of senior residents.

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Penn Medicine Valley Forge Pharmacy (2.1 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Wegmans (3.2 miles)

Transportation

• SEPTA/Amtrak: Paoli Station (1.2 miles)
• Septa Malvern Station (2.7 miles)
• Septa: Radnor Station (5.1 miles)
• Exton Station (EXT) (8.4 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (3.7 miles)
• Starbucks (5 miles)
• Nordstrom Ebar Artisan Coffee (5.3 miles)
• Panera Bread (5.8 miles)

Hospitals

• Paoli Hospital (2.1 miles)
• Universal Health Services (5.9 miles)
• Phoenixville Hospital (6.8 miles)
• Bryn Mawr Hospital (7.6 miles)
• Chester County Hospital (8.5 miles)
• Family Lounge (8.5 miles)
• Riddle Hospital (8.6 miles)

Physicians

• Main Line Center For Oral & Facial Surgery (2.1 miles)
• Mid Atlantic Retina (4.3 miles)
• Main Line Health King of Prussia (4.7 miles)
• Children's Hospital of Philadelphia - Specialty Care Center (4.7 miles)
• Bowen, Anne Main Line Healthcare Westtown Family Medicine (5.5 miles)
• Phoenixville Valley Forge Dermatology Associates (5.8 miles)
• Main Line Spine (6.6 miles)

Restaurants

• Brick & Brew Gastropub (2.3 miles)
• Flying Pig Saloon (2.6 miles)
• Anthony's Pizza & Italian Restaurant (2.8 miles)
• Venice Pizza & Pasta (3.4 miles)
• Sly Fox Taphouse at the Grove (3.6 miles)
• Chick-Fil-A (3.7 miles)
• Cedar Hollow Inn Restaurant & Bar (4.1 miles)

Parks

• Wilson Farm Park (2.6 miles)
• Valley Forge National Historical Park (5.1 miles)
• Ridley Creek State Park (6.4 miles)
• Clem MacRone Memorial Park (6.6 miles)
• Goose Creek Park (8.4 miles)
• Marshall Square Park (8.8 miles)

Places of Worship

• Willistown United Methodist Church (5.1 miles)
• St Anastasia Rectory (5.5 miles)
• St Paul's Episcopal Church (6.6 miles)

Theaters

• Regal UA King Of Prussia 4DX, IMAX & RPX (5.3 miles)
• Movie Tavern Exton (8.7 miles)