Devereux Pa Adult Services PCH Hirest Cottage in Berwyn, PA
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229 Leopard Road, Berwyn, PA 19312
For more information about senior living options: (844) 490-3973
They are an amazing group of caring, compassionate, and dedicated professionals. They are not bad.
The staff will treat residents who go there terribly. Residents report being treated with disrespect and cursed at by staff. Staff are described as not taking individuals' feelings or thoughts into consideration. Staff text and call while driving and do not pay attention to the road. Residents are yelled at when informing staff that the light is green. There has been months of no response or update regarding Devereux apartments. A group-home staff member allegedly threatened a resident, causing safety concerns. Devereux Shops is described as not an ideal workplace due to a pay rate of $7.25 per hour.This community is best suited for adults who need a tightly supervised, cottage-style living arrangement with ongoing behavioral health support. Hirest Cottage in Berwyn operates on a small, hands-on model where staff presence is consistent and daily routines are tightly structured. It can work for residents who require constant supervision and appreciate intimate attention, provided that reliable direct care remains available and the resident can form a stable rapport with caregivers. Families should understand that service quality appears uneven across shifts and that administrative responsiveness is not guaranteed. In practical terms, the setting can deliver steady oversight and routine for those who prize safety and predictability, but it may not sustain consistently respectful or proactive engagement from leadership.
Two consistent threads emerge from the experience: when staff are functioning well, residents receive compassionate, attentive care and feel known within a small community. The intimate environment can support daily routines, individualized support, and visible caregiver involvement. These positives align with residents who benefit from hands-on oversight and behavioral-health oriented care. However, strengths are not uniformly present; care quality depends on which team is on duty, and shift coverage can erode reliability. That variability means some residents enjoy standout care while others encounter friction, miscommunication, or a sense of being undervalued. In short, the core promise of Hirest Cottage rests on stable, consistently positive caregiver relationships.
Major red flags dominate the feedback: multiple accounts describe disrespectful treatment, harassment, and even threats from staff. Residents report being cursed at, accused of wrongdoing, and dismissed by administrators when concerns are raised. Safety concerns arise from reports that staff text or talk while driving, and overall responsiveness to resident needs appears inconsistent. Administrative communication is repeatedly cited as unreliable or slow, especially regarding housing updates or move requests. The pay and morale issue is echoed by mentions of low wages at related workplaces, suggesting broader staffing challenges that undermine continuity and trust. Taken together, these incidents raise a troubling pattern: even when direct care moments are compassionate, the surrounding governance and culture can erode confidence and safety.
How the positives stack against the negatives is telling. The benefit of genuine, caring interactions can make daily life tolerable and even reassuring for some residents. Yet those moments do not erase ongoing safety concerns, disrespectful treatment, or the sense that concerns are not taken seriously by leadership. The facility's essential trade-off is intimate staff attention versus inconsistent accountability. For a resident who is highly sensitive to interpersonal dynamics or who needs consistent, respectful communication and rapid escalation when problems occur, the negatives far outweigh the advantages. For others with milder needs who can tolerate variability under close supervision, Hirest Cottage may still be workable - though the margin for error remains slim.
Given the score and the polarized feedback, families should approach with a plan. The nine-review sample yields a split: several five-star experiences sit alongside two one-star warnings, indicating inconsistent outcomes. An update from early 2025 reinforces ongoing safety concerns. Prospective families should visit the site, speak with current residents and families, and request recent incident data and resolution histories. Important questions include current staff-to-resident ratios, grievance procedures, staff training protocols, and how quickly housing decisions are communicated. Verifying these elements is essential to determine whether the positives can be reliably realized and whether the risk profile aligns with the resident's tolerance and needs.
Bottom line: this is not a blanket endorsement for families prioritizing consistent, respectful care and clear governance. If safety, steady communication, and dependable staff are non-negotiable, alternatives should be explored. If a resident requires a small, structured setting and can tolerate some variability with tight oversight, Hirest Cottage may be worth a guided visit after obtaining concrete assurances about incident handling and accountability. The objective is a living arrangement where compassionate care is steady, complaints are handled promptly, and the resident's dignity is protected under predictable, professional governance.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (16 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Devereux Pa Adult Services PCH Hirest Cottage is an assisted living community located in Berwyn, PA. This board and care home provides a range of care services and amenities to ensure the comfort and well-being of its residents.
The community offers fully furnished accommodations with housekeeping services to maintain a clean and comfortable living environment. Residents can enjoy the indoor common areas and the small library for leisure activities. There is also a beauty salon on-site for residents to pamper themselves.
Meals are provided in the dining room with restaurant-style dining, and special dietary restrictions such as diabetes diet are accommodated. The community also offers medication management and assistance with activities of daily living, including bathing, dressing, and transfers.
Residents have access to outdoor spaces such as gardens for relaxation or socializing with other residents. Wi-Fi/high-speed internet is available throughout the community for staying connected with friends and family.
Various activities are scheduled daily, including community-sponsored activities, devotional activities offsite, and resident-run activities. Additionally, there are 7 cafes, 2 parks, 13 pharmacies, 4 physicians' offices, 11 restaurants, 3 transportation options, 1 theater nearby for convenience and entertainment.
Devereux Pa Adult Services PCH Hirest Cottage ensures 24-hour supervision and provides ambulatory care to meet the unique needs of each resident. With its comprehensive care services and amenities, this assisted living community offers a comfortable and supportive environment for individuals seeking personalized care in Berwyn, PA.
Located in Berwyn, Pennsylvania, this area offers a variety of conveniences and amenities that would be beneficial for seniors looking to live in a vibrant community. With multiple pharmacies nearby, access to transportation options such as SEPTA and Amtrak, and several physicians and hospitals within a short distance, residents can easily take care of their health needs. Additionally, there are numerous cafes and restaurants for dining out or grabbing a coffee with friends. For those who enjoy the outdoors, there are several parks nearby where one can relax and enjoy nature. Places of worship are also easily accessible for spiritual fulfillment. Overall, this part of Berwyn provides a well-rounded living experience for seniors looking for convenience, healthcare options, dining choices, and recreational activities.
Devereux Pa Adult Services PCH Hirest Cottage is located at 229 Leopard Road, Berwyn, PA 19312 in Delaware County, Pennsylvania
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