229 Leopard Road, Berwyn, PA 19312
For more information about senior living options: (866) 208-4318
Overall Review of Devereux Pa Adult Services PCH Hirest Cottage
Pros
They are an amazing group of caring, compassionate, and dedicated professionals.- They are not bad.
Cons
The staff will treat residents who go there terribly.- Residents report being treated with disrespect and cursed at by staff.
- Staff are described as not taking individuals' feelings or thoughts into consideration.
- Staff text and call while driving and do not pay attention to the road.
- Residents are yelled at when informing staff that the light is green.
- There has been months of no response or update regarding Devereux apartments.
- A group-home staff member allegedly threatened a resident, causing safety concerns.
- Devereux Shops is described as not an ideal workplace due to a pay rate of $7.25 per hour.
Review
This community is best suited for adults who need a tightly supervised, cottage-style living arrangement with ongoing behavioral health support. Hirest Cottage in Berwyn operates on a small, hands-on model where staff presence is consistent and daily routines are tightly structured. It can work for residents who require constant supervision and appreciate intimate attention, provided that reliable direct care remains available and the resident can form a stable rapport with caregivers. Families should understand that service quality appears uneven across shifts and that administrative responsiveness is not guaranteed. In practical terms, the setting can deliver steady oversight and routine for those who prize safety and predictability, but it may not sustain consistently respectful or proactive engagement from leadership.
Two consistent threads emerge from the experience: when staff are functioning well, residents receive compassionate, attentive care and feel known within a small community. The intimate environment can support daily routines, individualized support, and visible caregiver involvement. These positives align with residents who benefit from hands-on oversight and behavioral-health oriented care. However, strengths are not uniformly present; care quality depends on which team is on duty, and shift coverage can erode reliability. That variability means some residents enjoy standout care while others encounter friction, miscommunication, or a sense of being undervalued. In short, the core promise of Hirest Cottage rests on stable, consistently positive caregiver relationships.
Major red flags dominate the feedback: multiple accounts describe disrespectful treatment, harassment, and even threats from staff. Residents report being cursed at, accused of wrongdoing, and dismissed by administrators when concerns are raised. Safety concerns arise from reports that staff text or talk while driving, and overall responsiveness to resident needs appears inconsistent. Administrative communication is repeatedly cited as unreliable or slow, especially regarding housing updates or move requests. The pay and morale issue is echoed by mentions of low wages at related workplaces, suggesting broader staffing challenges that undermine continuity and trust. Taken together, these incidents raise a troubling pattern: even when direct care moments are compassionate, the surrounding governance and culture can erode confidence and safety.
How the positives stack against the negatives is telling. The benefit of genuine, caring interactions can make daily life tolerable and even reassuring for some residents. Yet those moments do not erase ongoing safety concerns, disrespectful treatment, or the sense that concerns are not taken seriously by leadership. The facility’s essential trade-off is intimate staff attention versus inconsistent accountability. For a resident who is highly sensitive to interpersonal dynamics or who needs consistent, respectful communication and rapid escalation when problems occur, the negatives far outweigh the advantages. For others with milder needs who can tolerate variability under close supervision, Hirest Cottage may still be workable, though the margin for error remains slim.
Given the score and the polarized feedback, families should approach with a plan. The nine-review sample yields a split: several five-star experiences sit alongside two one-star warnings, indicating inconsistent outcomes. An update from early 2025 reinforces ongoing safety concerns. Prospective families should visit the site, speak with current residents and families, and request recent incident data and resolution histories. Important questions include current staff-to-resident ratios, grievance procedures, staff training protocols, and how quickly housing decisions are communicated. Verifying these elements is essential to determine whether the positives can be reliably realized and whether the risk profile aligns with the resident’s tolerance and needs.
Bottom line: this is not a blanket endorsement for families prioritizing consistent, respectful care and clear governance. If safety, steady communication, and dependable staff are non-negotiable, alternatives should be explored. If a resident requires a small, structured setting and can tolerate some variability with tight oversight, Hirest Cottage may be worth a guided visit after obtaining concrete assurances about incident handling and accountability. The objective is a living arrangement where compassionate care is steady, complaints are handled promptly, and the resident’s dignity is protected under predictable, professional governance.
21 resident community capacity
Assisted Living
Board and Care Home
Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Philadelphia International (16 miles away)
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
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