237 Leopard Road, Berwyn, PA 19312
For more information about senior living options: (844) 490-3973
The staff are described as treating residents terribly. The reviewer reports being disrespected and cursed at by staff. The reviewer was accused of recording when they did not. Higher-ups are said not to consider residents' feelings or thoughts. The staff are said to make residents feel uncomfortable and to text or call while driving, disregarding road safety. The reviewer had to point out that the light is green, and then was yelled at. The reviewer has been waiting months for a response or update about obtaining a Devereux apartment. A group-home staff member allegedly threatened the reviewer, causing safety concerns. The Devereux shops are not a good place to work, with pay listed at $7.25 per hour.Best suited for adults who require tightly structured, group-home level support and for families willing to actively oversee care to guard against quality lapses. This Berwyn community can deliver the basics of supervised living and routine-focused programming, but it demands vigilant advocacy and clear escalation paths. It is not the right fit for someone who expects consistently respectful treatment, steady staff morale, and reliable safety assurances without ongoing family involvement. In short, it works for residents who can tolerate uneven care and who have the bandwidth to push for timely responses and accountability.
Those who should explicitly consider alternatives include anyone prioritizing predictable, high-quality interpersonal care and a consistently safe environment. Several reviews describe disrespectful treatment, staff yelling, and distrustful communication channels, which signals a pattern rather than isolated incidents. Prospective families with a strong requirement for seamless administrative responsiveness - especially around housing or apartment coordination - will likely encounter frustrating delays. If control over staff conduct and a calm, professional atmosphere are nonnegotiable, it makes sense to look elsewhere.
The few acknowledged strengths - dedicated, mission-driven staff and a genuine commitment to helping residents - do not fully offset the core downsides. Positive interactions can happen, and some caregivers are described as compassionate and devoted. Yet these strengths struggle to withstand repeated accounts of being treated with disrespect, being accused of recording when nothing happened, and a broader pattern of leadership not taking resident concerns seriously. When the care team's reliability is compromised by inconsistent behavior and weak escalation, the perceived care quality erodes quickly, undermining trust essential to daily living and risk management.
Safety and morale emerge as the most serious red flags. Reports of threats by staff, ongoing safety concerns, and fear for personal safety place residents in an untenable position. The fear factor is magnified by fragmented communication with higher-ups who seemingly side with staff over residents. This is not a minor friction; it is a fundamental risk to well-being that families must weigh heavily. Persistence of these dynamics suggests a systemic issue rather than isolated incidents - a critical consideration for anyone evaluating long-term placement.
Operational realities compound the risk. Delays in housing-related steps, such as apartment coordination, create instability and uncertainty for residents who rely on predictable placement and supports. Compensation concerns for frontline teams - illustrated by pay levels at related services - hint at underlying staffing pressures that can translate into higher turnover, less experienced caregivers, and reduced continuity of care. These structural factors materially affect daily life, consistency of routines, and the ability to form trusted relationships with staff.
Bottom line: this community can be a viable option only for families prepared to stay actively involved, demand robust oversight, and accept the possibility of inconsistent care and safety concerns. Prospective residents should insist on concrete safeguards: evidence of incident reporting and follow-up, clear escalation channels, and measurable commitments to staff training and supervision. Before committing, seek direct conversations with current residents or family advocates, request a formal care plan with accountability milestones, and probe how safety incidents are managed and prevented. If those assurances cannot be demonstrated in a credible, verifiable way, the prudent choice is to pursue alternatives that offer steadier staffing, stronger culture of respect, and demonstrable safety.
18 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Devereux Pa Adult Services Pch Hilltop Cottage is a board and care home located in Berwyn, PA. This assisted living community offers a comfortable and fully furnished living environment for individuals in need of assistance with daily activities. The cottage features amenities such as a dining room, garden, housekeeping services, outdoor space, telephone, and Wi-Fi/ high-speed internet.
Residents at Hilltop Cottage receive personalized care services to meet their individual needs. The staff provides assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with healthcare providers and assist with medication management. Special dietary restrictions are accommodated through carefully prepared meals that cater to diabetes diets and other specific needs.
The community offers move-in coordination services to ensure a smooth transition for residents. Transportation arrangements are available for medical appointments and regular visits to doctors. Additionally, there are many nearby amenities and facilities that provide convenience for residents. There are several cafes, parks, pharmacies, restaurants, transportation options, theaters and hospitals located close by.
At Devereux Pa Adult Services Pch Hilltop Cottage, residents can enjoy scheduled daily activities that promote engagement and socialization within the community. With its range of care services and convenient location near various amenities, this assisted living community provides a comfortable and supportive environment for individuals seeking assistance with daily living tasks.
Devereux Pa Adult Services Pch Hilltop Cottage is located at 237 Leopard Road, Berwyn, PA 19312 in Delaware County, Pennsylvania
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