Overall Review of Devon Manor
caveat
2 reviews mention this
Call access feels inconsistent
Families report difficulty getting through for updates and phone contact.
Several reviewers say they could not reliably reach the facility to check on a loved one. One family member describes calling many times with no nurse pickup, while another says calls and updates promised during the stay did not happen. That lack of reachable communication left families feeling kept in the dark.
caveat
5 reviews mention this
Staff response and supervision concerns
Multiple reviewers describe slow or absent responses from nursing.
Reviewers describe situations where call buttons were not answered promptly and patients were left in beds or wheelchairs for long stretches. Others say nurses seemed disengaged, ignored family requests for assistance, or had trouble recognizing when residents needed help. One reviewer also mentions management disappearing for hours and newer nurses lacking experience, contributing to a sense that residents were not being closely watched.
caveat
2 reviews mention this
Cleanliness issues raised by families
Residents and families mention cleanliness problems in the rooms.
Some reviewers describe the facility as unclean, including reports of ants in the rooms. Another reviewer also questions cleanliness and notes the overall environment did not feel well maintained. Together, these comments point to inconsistent upkeep that can affect comfort for residents and peace of mind for families.
caveat
2 reviews mention this
Dining and dietary follow-through
Dining quality and dietary handling are uneven in reviews.
A reviewer says their mother was happy with the food, and another mentions the dining room needing improvement. Other reviewers describe limits around food ordering and say dietary requirements were not consistently accommodated. If dining consistency matters to you, the reviews suggest asking detailed questions in advance.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.