Quiet Ridge Manor

Pros

• The staff at Sterling Home genuinely care about the residents and ensure they are treated well.
• The rooms at Sterling Home are decent and provide a comfortable living space for residents.
• The food quality is praised as amazing, contributing to a pleasant dining experience for residents.
• Recent management changes have positively impacted the facility, leading to improvements in cleanliness and overall atmosphere.
• Residents receive essential services such as laundry, medication management, and meals, which meet their basic needs satisfactorily.
• Some families feel that Sterling Home can provide a supportive environment where loved ones can feel at home.

Cons

• The facility is poorly maintained and not clean, making it hard to recommend unless in financial distress.
• The staff appears disengaged and lacks passion for their job, resulting in minimal care for residents.
• There are very few amenities available, leading to a sparse environment.
• Residents must pay extra for rooms with private bathrooms, forcing others to use community bathrooms.
• There are no activities offered, as most residents reportedly do not wish to participate.
• The food selection in the dining area is lacking despite being clean.
• Safety concerns are prevalent, with residents able to wander unsupervised and staff often out of sight.
• Residents receive inadequate personal care, such as being left in soiled diapers during visits.
• Staff members respond rudely to family inquiries and show little regard for communication or transparency.
• Lack of appropriate medical oversight and management presence raises serious concerns about resident care quality.

Review

Sterling Home has garnered mixed reviews from families of residents, showcasing a spectrum of experiences that highlight both positives and significant concerns. While some praise the affordability and aspects of care, others express deep dissatisfaction with safety, cleanliness, and staff engagement. These contrasting perspectives paint a comprehensive picture of what potential residents and their families might expect.

Several reviewers emphasize the importance of price as a key factor in choosing Sterling Home. For families facing financial constraints, the cost-effectiveness can be appealing; however, this is often linked to a compromise in quality. One family noted that while their mother’s room was decent after moving in last September, there were limitations on amenities unless additional fees were paid—specifically for private bathrooms. The community restroom situation raised concerns about privacy and comfort for residents who prefer more personal space.

The level of care provided by staff at Sterling Home has been another point of contention among reviewers. Some expressed satisfaction with the compassion shown by caregivers. One reviewer remarked on the nice cleaning services provided, assistance with medication management, and meal preparation for their loved one. It appears that while many staff members do care about resident welfare, this sentiment isn’t uniformly felt across all shifts or departments within the facility.

Conversely, serious allegations concerning neglect and safety have surfaced from other family members. A nurse described unacceptable conditions related to how elderly residents were treated; specifically mentioning the lack of monitoring leading to potentially unsafe situations where dementia patients could wander unsupervised. The review illustrated frustration over instances where a relative was left unattended for extended periods, even during critical needs like meals—experiences that foster anxiety regarding future resident care.

Moreover, communication between staff and family members emerged as a major issue in some accounts. Families reported feeling dismissed or disrespected when raising concerns about their loved ones’ treatment or when they sought information regarding care protocols. Descriptions included incidents where questions directed at staff led to hostile reactions rather than constructive dialogue—an alarming testament to inadequate customer service which compounds feelings of helplessness among families advocating for better treatment standards.

Lastly, despite several positive assertions about recent management improvements at Sterling Home, notably under new administration led by Toni, skepticism remains prevalent amongst certain reviewers who experienced profound lapses in basic care standards prior to these changes. While some highlighted improved living conditions and dining experiences since her arrival, others lamented past negligence that had already taken its toll on vulnerable residents before any corrective measures could take place.

In summary, Sterling Home stands as an institution marked by stark contrasts between commendable support offered by some employees versus troubling accounts regarding safety protocols and staff attitudes toward family inquiries. Potential residents’ families must weigh these competing narratives carefully as they consider entrusting the well-being of their loved ones to this facility—a choice fundamentally influenced by opinion-driven insights shared through personal experiences within its walls.

This part of McKeesport, Pennsylvania offers a variety of amenities that may be appealing to seniors looking for a convenient and lively community. Close proximity to UPMC McKeesport hospital and several pharmacies ensures easy access to medical care and prescriptions. Additionally, there are a number of restaurants, cafes, and parks nearby for dining options and recreational activities. Places of worship are also within reach for those seeking spiritual fulfillment. The area is well-connected with transportation options like U-Haul Moving & Storage for convenience. Overall, this neighborhood provides a mix of essential services and leisure opportunities that could make it an attractive choice for seniors looking for a vibrant living environment.

Hospitals

• UPMC McKeesport (0.1 miles)
• Healthsouth Rehabilitation Hospital of Greater Pittsburgh (7.3 miles)
• LifeCare Hospitals of Pittsburgh-Monroeville (7.6 miles)

Pharmacies

• Rite Aid (0.3 miles)
• Rite Aid (1.8 miles)
• Rite Aid (2.4 miles)
• Rite Aid (3 miles)
• Rite Aid (4.4 miles)
• Rite Aid (4.5 miles)
• Rite Aid (4.9 miles)

Restaurants

• Port Vue Pub (1.3 miles)
• Tillie's Restaurant (1.7 miles)
• McDonald's (2.2 miles)
• McDonald's (2.4 miles)
• Taco Bell (2.5 miles)
• The Potato Patch (2.7 miles)
• Al's Cone Zone (4.2 miles)

Places of Worship

• Saint Patrick Church (1.5 miles)
• First Presbyterian Church of Edgewood (6 miles)
• Kingdom Hall Of Jehovahs Witnesses (7.4 miles)
• North American Martyrs (7.5 miles)
• St Bernadette Catholic Church (7.5 miles)

Parks

• Renziehausen Park (1.5 miles)
• Filmet Park (5.4 miles)
• Tepes Park (6.1 miles)
• Frick Park Blue Slide Playground (6.4 miles)
• Monroeville Community Park (6.6 miles)
• Frick Park (6.6 miles)
• Heritage Park (7.5 miles)

Physicians

• Community Family Practice (2.4 miles)
• Jefferson Surgery Center (4.9 miles)
• Jefferson Internal Medicine (4.9 miles)
• Steel Valley Orthopedic Associates PC (5.2 miles)
• CCP - South Hills Pediatric Associates, Jefferson Hills Office (5.2 miles)
• Charles Robert Brown (5.7 miles)
• UPMC Physican Services (6.5 miles)

Cafes

• Parkside Cafe (2.6 miles)
• Starbucks (5.2 miles)
• Starbucks (5.2 miles)
• GetGo Café and Store (6.1 miles)

Theaters

• AMC Waterfront 22 (5.2 miles)

Transportation

• U-Haul Moving & Storage of Pleasant Hills (6 miles)