The Palms At O Neil

Pros

• The staff at The Palms At O'neil is described as very helpful, friendly, and accommodating to residents’ needs.
• Residents enjoy participating in various activities, such as bingo, exercise classes, and crafts, contributing to a vibrant community atmosphere.
• The facility has been commended for its cleanliness and well-maintained environment, creating a pleasant living space for residents.
• Many families appreciate the communication from staff regarding their loved ones' care and needs.
• Several reviewers noted the personal involvement of administration and owners in the daily operations of the facility, enhancing family comfort.
• Residents have formed meaningful connections with both staff and fellow residents, fostering a sense of community and belonging.
• Positive experiences transitioning new residents into the facility have been highlighted, with many feeling comfortable and happy within weeks.

Cons

• The administration does not return phone calls, leading to frustration for families seeking assistance.
• There is a concerning lack of staff, with some reports indicating that aides are responsible for 25+ residents.
• Residents have experienced neglect, such as being left in the same clothes for several days without proper hygiene care.
• The transport bus for off-community trips was frequently broken down, limiting residents' activities outside the facility.
• Many reviews highlighted that the food served is subpar, lacking nutritional value and variety.
• Some staff members reportedly received more food than the residents, which raises concerns about food distribution equity.
• The facility's older infrastructure and inconsistent maintenance could be viewed as drawbacks by potential residents and their families.

Review

The Palms at O'Neil has received a mix of reviews, reflecting both positive experiences and notable areas for improvement regarding care, activities, and dining. Many families have expressed satisfaction with the attentiveness and kindness shown by the staff. Several reviewers highlighted that the caregiving team, including nurses and nursing assistants, are communicative, friendly, and genuinely caring towards residents. This personal touch has been recognized as forming strong bonds between the staff and the residents, contributing to a warm atmosphere often described as familial. The facility's cleanliness was also praised consistently across several accounts; it appears that maintaining a hygienic environment is a priority for the administration.

Despite these positive aspects, there are critical concerns related to staffing levels. One reviewer pointed out that during busy times, aids are responsible for an overwhelming number of residents—sometimes exceeding 25 individuals per aide—leading to feelings of neglect among some individuals receiving care. Another unhappy review mentioned inadequate attention given to new residents upon admission; one resident reportedly remained in soiled clothes for days without appropriate bathing or grooming until family members intervened. Such incidents raise questions about adherence to basic care protocols and highlight potential deficiencies in staff coverage.

Food service has emerged as a recurring point of contention among reviewers. While some appreciated certain menu items or acknowledged improvements over time, numerous comments indicated that the food lacks nutritional value while being overly reliant on starchy ingredients. One family's experience underscored this dissatisfaction by indicating that meals served are not homemade and often do not meet dietary requirements for healthy eating—a factor deemed crucial for seniors who may already be grappling with health issues.

In terms of activities provided within The Palms community, many residents enjoy engaging options such as bingo games and crafts. The outdoor pavilion area has been renovated into an inviting space where various celebrations take place—including a grand opening event that showcased entertainment alongside free meals for attendees. Residents have expressed appreciation for regular bus trips planned by staff; however, logistical issues involving breakdowns have prevented such outings from occurring consistently.

While administrative responses seem efficient overall in addressing requests from families according to several reviewers, others raised concerns about difficulties in communication regarding important matters like medication management or general inquiries about their loved ones’ lives within the community. A few felt frustrated by a lack of returned phone calls from administration when seeking assistance or clarification on their loved ones' care plans.

Ultimately, The Palms at O'Neil presents itself as an establishment with promising qualities measured against some significant shortcomings observed throughout various family experiences shared online. Families looking into assisted living facilities should weigh these factors carefully: while they might find commendable support systems in place through well-meaning staff members committed to enriching resident lives despite challenges presented by limited resources or poor meal quality—serious concerns exist surrounding basic caregiving standards deserving consideration before making such an important decision about where loved ones will call home.

This part of McKeesport, Pennsylvania offers a variety of amenities and services that may be appealing for senior living. The neighborhood is conveniently located near several hospitals, providing easy access to medical care. There are also several parks nearby for outdoor recreation and relaxation. In terms of daily needs, there are multiple pharmacies in the area, making it convenient to fill prescriptions. Places of worship are also easily accessible for those seeking spiritual fulfillment. Additionally, there are a variety of restaurants and cafes for dining out or grabbing a quick bite to eat. For entertainment, there is a movie theater within close proximity. Overall, this area provides a mix of healthcare options, recreational activities, and convenience for seniors looking to settle down in McKeesport.

Hospitals

• UPMC McKeesport (1 miles)
• Healthsouth Rehabilitation Hospital of Greater Pittsburgh (6.6 miles)
• LifeCare Hospitals of Pittsburgh-Monroeville (6.7 miles)
• Forbes Regional Hospital (6.8 miles)
• Forbes Hospital (6.9 miles)

Parks

• Renziehausen Park (1.4 miles)
• Filmet Park (5.7 miles)
• Monroeville Community Park (5.8 miles)
• Irwin Park (6.5 miles)
• Heritage Park (6.6 miles)
• Tepes Park (6.8 miles)
• Frick Park Blue Slide Playground (7 miles)

Pharmacies

• Rite Aid (1.4 miles)
• Rite Aid (1.6 miles)
• Rite Aid (1.8 miles)
• Rite Aid (3.9 miles)
• Rite Aid (4.5 miles)
• Rite Aid (5 miles)
• Rite Aid (5 miles)

Places of Worship

• Saint Patrick Church (1.6 miles)
• First Presbyterian Church of Edgewood (6.3 miles)
• North American Martyrs (6.7 miles)
• St Bernadette Catholic Church (6.9 miles)

Restaurants

• Taco Bell (1.6 miles)
• Tillie's Restaurant (1.7 miles)
• McDonald's (2.2 miles)
• Port Vue Pub (2.2 miles)
• McDonald's (2.8 miles)
• The Potato Patch (3.1 miles)
• Taco Bell (4.6 miles)

Physicians

• Community Family Practice (2.7 miles)
• UPMC Physican Services (5.9 miles)
• Jefferson Surgery Center (5.9 miles)
• Jefferson Internal Medicine (5.9 miles)
• CCP - South Hills Pediatric Associates, Jefferson Hills Office (6 miles)
• Steel Valley Orthopedic Associates PC (6.2 miles)
• Charles Robert Brown (6.2 miles)

Cafes

• Parkside Cafe (3 miles)
• Starbucks (5.9 miles)
• Starbucks (6.2 miles)
• GetGo Café and Store (6.5 miles)
• Panera Bread (6.9 miles)
• Starbucks (7 miles)

Theaters

• AMC Waterfront 22 (5.9 miles)

Transportation

• U-Haul Moving & Storage of Pleasant Hills (7.1 miles)