Right at Home - McKees Rocks, PA

Pros

• The staff at Right at Home west was caring and attentive, both in the office and among the caregivers.
• The entire team demonstrated kindness and compassion towards a 97-year-old patient, creating a positive environment for her care.
• The office staff at Right at Home west worked with the family to ensure a good fit for caregiving services.
• The caregivers showed genuine concern for the well-being of the patient, going above and beyond with patience and compassion.
• The people at Right at Home west were great, despite some initial scheduling issues.
• The caregivers consistently wore uniforms, demonstrating professionalism and respect for the patient's home.
• The office was responsive to requests for communication prior to assigning new caregivers.
• Despite some lapses in communication, overall satisfaction with Right at Home west was high.

Cons

• Scheduling issues and lack of communication regarding new caregivers caused frustration for the family.
• Lack of follow-through by caregivers when the patient did not answer the phone, potentially putting the patient's safety at risk.
• One caregiver quit due to uncertainty about being able to return, suggesting a lack of clarity and support within the company.

Review

Right at Home West has been described as a great experience for one family, with caring staff both at the office and among the caregivers. The family was impressed by how quickly qualified caregivers were found for them, and appreciated that if they were unhappy with someone, arrangements were made to exchange them. Even in situations where a caregiver had to call off, Right at Home ensured that someone would stay with the parents until another caregiver arrived or a family member could get there. Overall, the process of setting up care was easy and the staff was personable, leaving the family very pleased with their services.

The compassionate care provided by Right at Home West for a 97-year-old mother is highly praised by one reviewer. The owner of the organization, Jim, has fostered an environment of kindness and compassion that shines through in every interaction with staff members and caregivers. Going above and beyond, the team has shown outstanding patience and compassion towards this reviewer's mother. Clearly, their main focus is on ensuring the patient's well-being.

Another reviewer expresses satisfaction with Right at Home West so far. They highlight good communication and flexibility from the office staff who have worked diligently to find a suitable caregiver for their needs. However, it is unclear whether this review reflects a long-term experience or just initial impressions.

While most reviewers have positive things to say about Right at Home West, one brings up some issues with scheduling and communication. Although most caregivers arrived dressed appropriately in uniforms provided by the agency, there was one instance where someone showed up wearing inappropriate attire and was not allowed into the house as a result. This particular reviewer also emphasizes their request for prior notification about new caregivers due to their mother's reluctance to let strangers into her home without warning. Sadly, this request was not always granted leading to frustration. Moreover, there were occasions when important updates or changes in schedule were not effectively communicated by certain caregivers.

In addition to communication mishaps within the company, the reviewer mentions a caregiver who quit after missing some days due to appointments and health issues. The caregiver did not expect to be allowed back, reflecting a lack of clarity or consistency in how Right at Home handles such situations. This inconsistency in providing information to caregivers about company policies might contribute to confusion within the team.

Overall, Right at Home West receives praise for their caring staff, promptness in finding qualified caregivers, and willingness to address concerns and make necessary changes. However, improvements are needed in terms of communication between the office staff, caregivers, and clients. Ensuring that all parties are well-informed about scheduling changes and new caregivers would greatly enhance the overall experience for clients like these.

This part of McKees Rocks, Pennsylvania offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies within a short distance, accessing necessary medications and health supplies is easily achievable. Various dining options, including cafes and restaurants, provide opportunities for enjoyable meals outside the home. For healthcare needs, there are nearby physician offices and hospitals such as UPMC Primary Care and Allegheny General Hospital. Additionally, places of worship offer spiritual support, while parks like Collier Community Park provide opportunities for outdoor recreation and relaxation. Public transportation options are available through Port Authority stations for easy travel around the area. Overall, this part of McKees Rocks presents a well-rounded environment with essential services to support a comfortable senior living experience.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Giant Eagle GetGo (1.9 miles)
• Walmart Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.5 miles)
• Rite Aid (4 miles)

Theaters

• Cinemark Holdings (1.4 miles)
• Chartiers Valley Stadium 18 (5.7 miles)

Cafes

• Panera Bread (1.4 miles)
• Panera Bread (2.6 miles)
• Starbucks (2.9 miles)
• Carnegie Coffee Company (3.5 miles)
• Bistro Marketplace (4.1 miles)
• Panera Bread (4.8 miles)
• Mediterra Cafe (5.8 miles)

Restaurants

• Central Diner & Grille (1.7 miles)
• Moe's Southwest Grill (1.7 miles)
• Cracker Barrel (2.5 miles)
• Piada Italian Street Food (2.6 miles)
• Five Guys Burgers & Fries (2.6 miles)
• Chick-Fil-A (2.6 miles)
• The Hop House - Greentree (3.6 miles)

Physicians

• UPMC Primary Care (2.3 miles)
• Upmc (4.2 miles)
• The Eger Eye Group (4.7 miles)
• Bellevue Pediatrics Associates (4.9 miles)
• Chang Eye Group (5 miles)
• Three Rivers Endoscopy Center (5.1 miles)
• Greater Pittsburgh Orthopaedic Associates - Moon (5.1 miles)

Places of Worship

• Montour Church Place (2.6 miles)
• St Philip Church (3.1 miles)
• St Elizabeth Ann Seton Parish (3.6 miles)
• St Elizabeth Ann Seton Church (3.6 miles)
• St Margaret of Scotland Roman Catholic Church (4.5 miles)
• St Simon & Jude Church (4.7 miles)
• Saint Barbara Church (5.5 miles)

Parks

• Collier Community Park (4.1 miles)
• Bayne Park (4.9 miles)
• Avonworth Community Park (5.3 miles)
• The Duquesne Incline (5.7 miles)
• Point State Park Fountain (5.9 miles)
• Point State Park (6.2 miles)
• Mt Washington Observation Deck (6.2 miles)

Transportation

• Port Authority Allegheny Station (5.6 miles)
• Atlantic Aviation (6.1 miles)
• North Side Station (6.1 miles)

Hospitals

• Allegheny General Hospital (6.4 miles)