Mary Pat Rickerd Personal Care

Pros

• The owner is very professional.
• The owner is committed to helping clients succeed.
• The owner provides steady support to clients.
• The owner ensures client schedules fit their needs.
• The owner is flexible and collaborative.
• The agency is great to work with.
• The agency has a record of timely payments.

Cons

• They describe the company as unreliable, uncaring, and unsympathetic, treating loved ones like a name and number.
• They report four days in a row with nobody showing up and nobody answering the phone.
• They characterize the staff as lazy and despicable.
• They allege the agency collects state funds and does not pay employees, calling it fraud.
• They accuse the agency of being very dishonest, sneaky, conniving, unprofessional, and lacking proper etiquette.
• They claim the owner fabricates untrue statements to make others look bad and that such lies will not go unchallenged.
• They assert the matter involved an attorney general investigation, supported by "time-stamped proof" and other evidence.

Review

Across the messages about these home care outfits, the landscape of experiences is strikingly uneven. Some voices paint a picture of dependable, supportive service, while others describe chaos, distrust, and financial or ethical questions that leave potential clients and caregivers wary. The mix of opinions suggests a sector where individual experiences can swing dramatically from one extreme to another, depending on which office, which caregiver, and which day you encounter.

One of the strongest expressions of frustration comes from a reviewer who would "give this company -100 stars" if possible. The language is blunt and fire-filled: the company is "the most unreliable, uncaring, unsympathetic group of people," treating loved ones as "a name and number." The reviewer recounts a disheartening four-day stretch in which no one showed up, no one answered the phone, and the underlying refrain is "nobody cares." The warning is plain and emphatic: "Do yourself a favor and do not waste one iota of time on these lazy, despicable people." It's a charge grounded in perceived neglect and a breakdown of basic communication, casting doubt on the agency's reliability and empathy.

In stark contrast, another set of words praises a different experience with a similar-sounding organization, focusing on the professionalism and supportive nature of the owner. This reviewer writes, "I Highly Recommend Caregivers Homecare Agency," praising the owner as professional and deeply invested in the client's success. The owner is described as "willing to see you win by any means," constantly checking that the client's needs align with scheduling, and actively working "through whatever" is required to make things fit. The message is clear: the owner's willingness to support and adapt translates into a strong, repeatable positive impression, with assurances that clients "will never be disappointed" and will leave "with a smile." It's a portrait of a caregiver-centric approach, where flexibility and personal dedication matter as much as, if not more than, formal processes.

Another note adds that the agency can be a reliable employer and partner from the perspective of payments. The short but straightforward remark, "Great agency to work with. They haven't missed a payment," focuses on a frictionless financial relationship. For caregivers, timely and predictable compensation is a major factor in overall satisfaction, and this account highlights that dimension as a strength of that agency.

But not all voices align with that sentiment. A separate, stark accusation appears: "This agency collects state funds and does not pay their employees. It's a fraud." This line compounds concerns about ethics and transparency, suggesting a systemic problem with how funds are handled and salaries are disbursed. It's a grave allegation that, if true, would undermine trust and raise serious questions about governance, oversight, and accountability in how state resources are directed and how workers are compensated.

A particularly tense and detail-rich posting centers on Mountain View Community, describing a pattern of dishonesty and unprofessional behavior. The reviewer uses strong terms - "dishonest, sneaky, conniving, unprofessional, and lack proper etiquette" - to characterize the agency. The narrative then pivots to a claim of verifiable counter-evidence: time-stamped proof that contradicts what the agency allegedly claimed about activities in a parking lot. The reviewer asserts that the agency's owner fabricated statements to tarnish another caregiver's reputation, insisting the truth was exposed through video evidence showing the reviewer leaving and returning to the lot, with time adjustments and a record of docking minutes. The account goes further to mention a confrontation with what they describe as "administrator-level" pressure, and even an escalation to the attorney general, with references to a colleague named Victoria and to submitted call histories and videos as proof of what transpired. The implied consequence, according to this reviewer, is a formal investigation and a hard-won vindication through documentary records.

Taken together, these texts illuminate a complex, sometimes contradictory reality. On one side there are accounts of professionalism, flexibility, and reliable payments; on the other side, episodes of no-shows, communication failures, and allegations of fraud or unethical conduct backed by time-stamped or video-evidence claims. The divergent reviews hint at a pattern that may hinge on individual managers, specific branches, or particular caregivers rather than a uniform organizational standard. In a space where trust and reliability are paramount, the line between life-sustaining support and neglected care can be thin and highly situational.

For anyone navigating these kinds of services, the mix of experiences calls for thorough due diligence. Potential clients and caregivers alike might consider seeking direct references from multiple families or workplaces, requesting detailed scheduling and attendance records, and asking about how funds are allocated and paid out. If suspicions arise, documenting encounters and communications, requesting transparent timekeeping or access to billing and payroll records, and, when necessary, consulting state or regulatory bodies for oversight can be prudent steps. The stories here underscore that in home care, the difference between a trusted partner and a frustrating ordeal can be a matter of degree and specificity, making careful verification essential before committing to any single agency.

Located in McKees Rocks, Pennsylvania, this neighborhood offers a variety of amenities and services that cater to senior residents. With several pharmacies in close proximity, including Giant Eagle GetGo and CVS Pharmacy, accessing medication and healthcare essentials is convenient. Nearby physicians such as UPMC Primary Care and Bellevue Pediatrics Associates provide quality medical care within a short distance. For leisure and recreation, beautiful parks like Bayne Park and Avonworth Community Park offer opportunities for outdoor activities. Additionally, a selection of restaurants like Obey House and Ye Olde Allegheny Sandwich Shoppe provide dining options for seniors looking to enjoy a meal out. Places of worship such as St Philip Church and St Margaret of Scotland Roman Catholic Church offer spiritual support in the community. Transportation options include Port Authority Allegheny Station and North Side Station for easy access to public transit. Overall, this area provides a comfortable and convenient environment for seniors considering relocating to McKees Rocks.

Pharmacies

• Giant Eagle GetGo (1.2 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (3.2 miles)
• Rite Aid (3.3 miles)

Physicians

• UPMC Primary Care (1.5 miles)
• Bellevue Pediatrics Associates (1.9 miles)
• Allegheny Cancer Center (3.9 miles)
• Allergy & Asthma Associates (4.1 miles)
• Upmc (5.1 miles)
• The Eger Eye Group (5.1 miles)
• Chang Eye Group (5.6 miles)

Parks

• Bayne Park (2 miles)
• Avonworth Community Park (3.4 miles)
• The Duquesne Incline (3.7 miles)
• Point State Park Fountain (3.9 miles)
• Point State Park (4.1 miles)
• Mt Washington Observation Deck (4.5 miles)
• Arsenal Park (6 miles)

Restaurants

• Obey House (2.4 miles)
• Rivers Casino (3.3 miles)
• McDonald's (3.3 miles)
• Ye Olde Allegheny Sandwich Shoppe (3.4 miles)
• The Hop House - Greentree (3.5 miles)
• McFaddens Pittsburgh (4 miles)
• City Works Pa (4.3 miles)

Places of Worship

• St Philip Church (2.5 miles)
• St Margaret of Scotland Roman Catholic Church (3.7 miles)
• St Elizabeth Ann Seton Parish (4.8 miles)
• St Elizabeth Ann Seton Church (4.8 miles)
• St Simon & Jude Church (4.9 miles)
• Montour Church Place (5.5 miles)

Transportation

• Port Authority Allegheny Station (3.4 miles)
• North Side Station (3.8 miles)
• Bus Station (4.7 miles)
• Amtrak - Pittsburgh Station (4.8 miles)

Cafes

• Bistro Marketplace (3.8 miles)
• Panera Bread (4.5 miles)
• Carnegie Coffee Company (4.5 miles)
• Creative Coffee and Supply (4.6 miles)
• De Fer Coffee (5 miles)
• Kingfly Spirits (5.2 miles)
• El Layali Hookah (5.2 miles)

Hospitals

• Allegheny General Hospital (3.9 miles)
• UPMC Mercy (5.3 miles)

Theaters

• Cinemark Holdings (4.4 miles)