Home Instead - Luzerne, PA in Luzerne, PA

Pros

• The Home Instead team is incredibly kind, professional, and attentive in caring for their clients.
• Caregivers are dependable and provide consistent, attentive support, often described as top notch and patient.
• Office staff are friendly, responsive, and communicate clearly, promptly addressing families' concerns.
• Families report improved quality of life and peace of mind when their loved ones are in Home Instead's care.
• Caregivers treat clients like family, showing compassion and personal warmth.
• The agency offers flexible scheduling and quickly adapts to changing care needs.
• Caregivers go above and beyond, building trustful relationships with families.
• Home Instead helps clients stay safely at home through compassionate companionship and practical assistance.

Cons

• There was usually a big turnover with the aides; it was always different girls.
• The girls would often quit the agency.
• There was no consistency.
• The aides would often cancel at the last minute and there would not be a replacement for them, which was very inconvenient.
• The staff were nice, but not all of the tasks requested were completed.

Review

This Luzerne Home Instead is best suited for families who want to keep an elderly loved one safely at home while gaining consistent, compassionate support from a locally trusted team. The service excels for seniors who primarily need companionship, assistance with daily activities, and help managing transitions after hospital stays or during dementia care. The caregivers are noted for warmth, patience, and hands-on attentiveness, and the office staff earns praise for clear communication and rapid responsiveness. Families pursuing a home-based model will find a strong pro on the ground: a care team that can be scheduled flexibly, adjust to evolving needs, and remain reachable when concerns arise.

Alternatives are worth considering for certain situations. If 24/7, live-in coverage with a guaranteed, unchanging caregiving roster is non-negotiable, or if a facility-based environment with built-in medical oversight appeals more strongly, a traditional assisted living or a skilled nursing option may be a better fit. The Home Instead Luzerne model centers on in-home supports rather than campus-style living, which means it's ideal for independence and comfort at home but can fall short for families requiring constant, around-the-clock, fixed staffing without turnover risk. In those cases, exploring other care settings ensures expectations align with what a residence can consistently deliver.

The strongest positives are the people and the process. Families repeatedly highlight how the CarePros treat clients as family, bringing dependable reliability, genuine warmth, and proactive attentiveness to daily routines. The most impactful experiences center on caregivers who stay the course - delivering dependable schedules, meaningful conversation, and sensitive dementia care. Office leadership and coordinators are frequently named for their accessibility, thoughtful care planning, and timely check-ins, with specific aides like Valerie, Danielle, Evelyn, Kim, and others repeatedly praised for compatibility and kindness. Where needs shift - an overnight stay, a sudden hospital readjustment, or a new medical task - the agency demonstrates a capacity to respond with plans and replacements that keep the care moving forward.

Yet, the reviews do reveal a meaningful caveat: caregiver turnover and last-minute cancellations can surface as drawbacks. Several clients report variability in which aides show up, occasional last-minute shifts, and tasks not always completed as requested. The practical offset comes from two forces: the agency's emphasis on flexible scheduling and the presence of backup caregivers, plus occasional long-term consistency when a small, stable pair is assigned (for instance, two regular aides supporting the same client). The combination of robust communication from the office and a proactive care manager approach helps mitigate disruption, but families should enters with eyes open to the possibility of turnover and have a plan for contingencies.

From a decision-making lens, it is wise to foreground a few concrete steps before committing. Request a written care plan that specifies caregiver assignments, back-up coverage, and escalation points. Ask to meet preferred caregivers upfront and to confirm a consistent match where possible, while understanding that rotations may occur during illness or scheduling needs. Inquire about 24/7 scheduling options, the process for adding or removing hours, and how care managers coordinate transitions as needs evolve. Also verify access to digital updates or a family portal so information travels quickly to distant family members - an attribute frequently cited as a comfort to families.

In the end, Home Instead Luzerne stands out as a practical, reliable route for families hoping to preserve independence at home with compassionate, capable assistance. The quality of care, the responsiveness of leadership, and the genuine care expressed by caregivers translate into measurable peace of mind for families navigating illness, recovery, or cognitive decline. The principal trade-off - the potential for caregiver turnover - can be managed with explicit expectations, solid backup plans, and vigilant care management. For households seeking a home-centered, personalized care experience delivered with heart and professionalism, this community is a confident, high-value choice.

This part of Luzerne, Pennsylvania offers a variety of amenities and services that would be convenient for seniors looking to settle in the area. Within a short distance, there are places of worship such as the Luzerne United Methodist Church, multiple restaurants including Slocum Street Sports Bar and Keeley's Ale House & Grill, pharmacies like Health Mart Pharmacy and Rite Aid, as well as hospitals like First Hospital Wyoming Valley Nesbitt Memorial Health Center and Wilkes-Barre General Hospital. Additionally, there are parks nearby such as Luzerne County Recreational Complex and Kirby Park for leisurely walks or outdoor activities. For entertainment, there is the R/C Wilkes-Barre Movies 14 theater within a few miles. Overall, this part of Luzerne provides easy access to essential services and recreational opportunities for seniors looking to enjoy their retirement years in a vibrant community.

Places of Worship

• Luzerne United Methodist Church (0.3 miles)

Restaurants

• Slocum Street Sports Bar (0.4 miles)
• Theos Metro (0.5 miles)
• Hops & Barleys (0.5 miles)
• McDonald's (0.5 miles)
• Keeley's Ale House & Grill (0.6 miles)
• Bingo's Hoagies (0.7 miles)
• KFC (0.8 miles)

Pharmacies

• Health Mart Pharmacy (0.4 miles)
• Cooks Pharmacy (0.5 miles)
• Rite Aid (0.6 miles)
• Hope Center Of Wyoming Valley (0.6 miles)
• Walgreens (1.3 miles)
• Pierce Drugs (1.4 miles)
• Advanced Pharmacy Services (1.5 miles)

Hospitals

• First Hospital Wyoming Vly Nesbitt Memorl Health Center (0.7 miles)
• First Hospital (0.7 miles)
• NEPA Breastfeeding Center (1.4 miles)
• Center For Same Day Surgery (1.8 miles)
• General Hospital (2.2 miles)
• Wyoming Valley Health Care (2.7 miles)
• Wilkes-Barre General Hospital (3 miles)

Physicians

• Clerico Dean M MD (0.7 miles)
• Susan F Sordoni MD PC (1.1 miles)
• Azra M Sehic (1.3 miles)
• Greenwald Carol S MS Ncc Lpc (1.3 miles)
• Callahan and Bergey Associates (1.4 miles)
• Orthopaedic Consultants (1.4 miles)
• Family Vision Care of Kingston (1.4 miles)

Parks

• Luzerne County Recreational Complex (1.4 miles)
• Kirby Park (2 miles)
• Barney Farms Park (2.7 miles)

Cafes

• Mattern's Floral and Furnishings (1.5 miles)
• Starbucks (1.6 miles)
• Bistro On Hudson (2.4 miles)
• Starbucks (3.3 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (2.5 miles)