615 Wyoming Avenue, Kingston, PA 18704
For more information about senior living options: (844) 490-3973
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The Maple Ridge staff were phenomenal from the Nursing Supervisor to the charge nurses and aides, and were always respectful of residents' wishes. The physical and occupational therapists were kind, encouraging, and helped residents walk again and regain independence. The social worker included residents in their care planning and was sweet and kind. The nursing staff is highly regarded by residents; many note that 95% are awesome. Maple Ridge is highly recommended for rehabilitation and care. The staff were amazing and supportive, making care feel compassionate. Visitors describe Maple Ridge as high-quality, with nice staff and clean rooms. The ADON and the nurse supervisors were compassionate and communicative. The activities department is the best in the building and engages residents. Team members went above and beyond to provide quality care. The environment is clean, safe, and feels like home. Therapy helped residents return home, illustrating effective rehabilitation.
The reviewer states the facility is severely understaffed and unsafe for residents. They allege a resident was kept in a Covid-positive room despite an empty room being available. They report call bells were not answered and concerns about possible ulcers were ignored by staff. They claim a resident sat in urine for a long time and staff dismissed the concern. They would not recommend the facility and would give it zero stars. They describe the food as atrocious. They note severe understaffing on multiple shifts and frequent last-minute shift cancellations. They claim a racist environment exists and that staff of color are harassed without adequate action. They allege agency LPNs run the show and harass other nurses and CNAs, including false accusations. They accuse floors of being left unsupervised while staff take frequent smoking breaks. They say beds are ancient and bed controls do not work properly. They state nurses' profanity is out of control. They contend staff are underpaid. They mention the fourth floor has an awful, unbearable smell. They claim scheduling is chaotic, with staff placed on shifts without knowledge and marked as no-shows.Maple Ridge Nursing and Rehab Facility draws a wide range of experiences from those who stay, work, or visit there. On one end, many residents and families recount deeply positive, even emotional, experiences: compassionate staff across roles, thorough rehab services, clean and pleasant surroundings, and a sense that the facility can feel like home. On the other end, there are strong criticisms about understaffing, inconsistent care, perceived safety risks, and troubling behavioral issues among some staff. Taken together, the reviews paint a complex picture of a place that can deliver excellent rehabilitation and heartfelt care, but that also struggles with systemic challenges that affect consistency and safety.
A large tranche of the feedback centers on highly favorable interactions with multiple teams and individuals. Reviewers praise the Nursing Supervisor, charge nurses, and aides for their professionalism, respect, and expertise. The Physical Therapists and Occupational Therapists are repeatedly described as kind, encouraging, and instrumental in helping patients regain mobility and reclaim independence - enabling some to return home and climb stairs again. Jen, the social worker, is frequently highlighted for inclusion in care planning and for her kindness. Several accounts mention specific staff by name - Daneen (the ADON), Claire Parsons, and others - who provided clear communication, compassionate support, and hands-on assistance. Visitors and residents alike often describe the facility as clean, hospitable, and offering high-quality care, with therapy viewed as a decisive factor in successful recoveries. Some testimonials even express gratitude to the staff for making what could be a difficult period feel manageable and personal, with one patient recalling that the staff treated their loved one like family and created a home-like atmosphere during a challenging time.
Many reviews emphasize the effectiveness of therapy as a cornerstone of Maple Ridge's value. In several stories, residents credit physical therapy with getting them home and enabling daily tasks such as stairs and mobility. The care planning process is repeatedly praised when it includes family and loved ones, contributing to a sense of partnership and reassurance. The activities department is hailed by some as particularly engaged, and families appreciate the overall "top-notch" quality of care, cleanliness of rooms, and the friendly, supportive demeanor of staff during visits. The social and administrative sides of the facility also receive praise: some families feel that the business office and social workers help navigate the aging-parent journey with empathy and practical support, and several residents express that Maple Ridge feels safe and welcoming.
However, a substantial portion of the narration focuses on darker or more alarming experiences that contrast with the positive anecdotes. A common thread is understaffing and inconsistent coverage across floors and shifts, leading to concerns about response times and the ability to address calls and needs promptly. One caregiver recounts a specific instance of repeatedly unanswered phone calls during a shift, later receiving what they perceived as an unsatisfactory explanation, and expresses strong dissatisfaction with what they see as poor treatment of a family member. Other reviews describe shifts and floors where response to call lights was slow or where staff appeared overwhelmed or distracted by other duties, contributing to a perception of uneven quality depending on when and where a resident is cared for.
Safety and bedside care concerns also surface in several accounts. Some reviewers report distressing events where a family member felt neglected or unsafe, including a claim that a resident in a Covid-positive room faced inadequate monitoring or care, with a concerning allegation of neglect. There are mentions of situations where a nurse seemed dismissive of concerns, or where a resident sat in urine until assistance arrived. While these are isolated and strongly worded accounts, they stand in tension with the many positive stories and raise questions about consistency and vigilance in monitoring and responding to residents' needs.
Interpersonal dynamics and cultural climate are another area of contention. A number of reviewers raise serious accusations regarding workplace behavior, including hostility, harassment, and a supervisory environment perceived as biased or discriminatory. Some reviewers describe a racist atmosphere and discriminatory treatment, suggesting that residents or staff of color may experience unequal experiences, while others dispute these claims or urge readers to consider the complexity of large, busy facilities. Additionally, there are critiques of workload balance and management decisions, with complaints about scheduling practices, pay structures, and reliance on agency staff. Several reviewers imply that organizational issues - such as under-staffing, scheduling chaos, and inconsistent staffing - contribute to daytime and night-shift variability in resident care and morale among staff.
Taken together, the reviews present Maple Ridge as a facility with significant strengths in rehabilitation-focused care, dedicated therapists, and compassionate staff who strive to involve families and treat residents with dignity. At the same time, they reveal systemic pressures - understaffing, variable floor-level performance, safety concerns, and a disputed workplace climate - that can deeply affect experiences, depending on when, where, and with whom a resident or visitor encounters the care team. For families evaluating Maple Ridge, the takeaway is nuanced: if rehab and personal attention from attentive clinicians are the priority, the facility can be an excellent choice; if consistent staffing, uniform safety, and a stable, non-tense environment are the priorities, it's prudent to ask specific questions about floor assignments, staffing ratios, call-light response times, and ongoing efforts to address complaints.
For anyone considering Maple Ridge, a practical approach emerges from these reports. Request a tour and observe how staff interact with residents during peak hours. Inquire about the staffing on the specific floor your loved one would occupy and whether therapy programs are tailored to individual goals and discharge plans. Ask about the process for addressing call-light responsiveness, routine labs and medical monitoring, and how concerns are escalated to leadership (including the DON). If possible, speak with a few families who have recent experience with the unit you're considering, both on good days and challenging days. Above all, while Maple Ridge can deliver extraordinary, life-changing rehab and compassionate daily care, potential residents and families should weigh the strong, positive testimonials against the concerns raised about staffing, safety, and the facility's internal culture.
134 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilkes-Barre Scranton International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.River Run Healthcare and Rehabilitation Center is a premier assisted living community located in Kingston, PA. Designed to provide comfort, convenience, and top-notch care to its residents, the center offers a wide range of amenities and services.
The community boasts a variety of amenities to enhance the quality of life for its residents. A beauty salon is available for those who want to maintain their personal grooming and style. Residents can enjoy their favorite TV shows with cable or satellite TV. Community operated transportation ensures that residents can easily access nearby destinations. For those who want to stay connected in the digital age, a computer center equipped with Wi-Fi/high-speed internet is provided.
Dining options are abundant at River Run. Residents can savor delicious meals in the beautifully appointed dining room, which offers restaurant-style dining. Special dietary restrictions are accommodated, ensuring that everyone's nutritional needs are met.
Engaging activities and programs add excitement and socialization to daily life at River Run. The center offers fitness programs to promote physical well-being among residents. Planned day trips allow residents to explore new places and create lasting memories together. Resident-run activities ensure that residents can actively participate in shaping their own community experience. Scheduled daily activities provide opportunities for enrichment and entertainment.
The surrounding area also provides numerous conveniences and attractions for residents of River Run Healthcare and Rehabilitation Center. Nearby cafes offer options for socializing over a cup of coffee or enjoying a meal outside of the community. Parks provide tranquil spaces where residents can reconnect with nature or engage in outdoor activities like walking or picnicking. Pharmacies are within close proximity, making it easy for residents to obtain their medications conveniently. Medical care is easily accessible as there are numerous physicians located nearby as well as hospitals for any emergencies.
With its array of amenities, superior care services, and convenient location near various amenities, River Run Healthcare and Rehabilitation Center is an ideal choice for seniors seeking an assisted living community that prioritizes comfort, well-being, and the joy of living.
River Run Healthcare And Rehabilitation Center is located at 615 Wyoming Avenue, Kingston, PA 18704 in Luzerne County, Pennsylvania
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