Green Acres Apartments

Pros

• Elvis, Deen, Dan and Janice are the best maintenance and management team here.
• Elvis is truly a blessing to this community.
• Elvis is one of a kind and top tier.
• Janice in the office is described as wonderful, caring, and easy to talk to.
• Elvis, along with Janice, have been turning the place around and improving the community.
• Jenica is the best person to work in the office; she is nice.
• The staff, including Elvis and Janice, are very nice and professional.
• Elvis is very quick and always on top of things.

Cons

• Doorknobs on fire doors were often left on the floor as makeshift doorstops, creating hazards.
• Water was shut off nearly every other day due to ongoing plumbing issues.
• The landlord was changed overnight without informing the tenants.
• The pool and gym were closed for over a year, and a new $25 gym access fee was added.
• The air conditioning never worked properly, even when set to a low temperature.
• Management was rude and treated tenants like nuisances; office staff rushed them out.
• Maintenance took weeks to respond, and some issues were marked fixed when they were not.
• Neighbors frequently stole mail and caused loud disturbances in common areas.
• The property had ongoing cleanliness and safety problems, including trash, odors, and drug activity.
• Amenities were misrepresented (e.g., gym/pool), and promises were not kept.
• The move-out process included a withholding of the security deposit over cleaning charges.

Review

What emerges from the collective voices about this place is a complex, frequently contradictory picture. For years it lived with a heavy sense of inconsistency: failed repairs that lingered far too long, amenities that were promised but not delivered or repeatedly delayed, and a management style that ranged from aloof to defensive. At the same time, a core group of staff - most notably Elvis the maintenance man and Janice the office manager - have become a bright spot in a lot of residents' experiences, even as other aspects of the property's operation left people frustrated or distrustful.

Across several years and many units, the first through line that appears is a pattern of urgent-but-unfulfilled maintenance needs and seemingly unstable governance. Doorknobs in common areas were often found on the floor, used as impromptu doorstops rather than fixed promptly, and attempts to alert the office to fix them sometimes went unresolved. Water was shut off frequently due to plumbing issues, and despite promises or assurances, the problems persisted for weeks or months. The landlord changed hands almost overnight, and residents learned about the change only after the fact - information that could have mattered for lease decisions and daily living but was not clearly communicated. The pool and gym - long touted as amenities - were closed for an extended stretch, with at least one tenant noting a new fee to access the gym after it finally reopened. All of this contributed to a broader perception that management didn't always feel accessible or responsive to tenant concerns.

The air conditioning saga stands out as a particular source of ongoing frustration. One tenant described setting the thermostat to a cool 63 degrees only to experience indoor temps hovering around 85 degrees, a clear mismatch that suggested the unit was not capable of delivering the promised comfort. Repeated promises about replacement and compensation were made to address the issue (including compensation for electric usage when a window AC unit had to be used), yet these assurances did not consistently translate into real, lasting improvements. By the time many residents tried to move on or renegotiate terms, the change in management was accompanied by criticisms of how tenants were treated - being called nuisances or rushed out of offices when seeking help or follow-up on work orders.

Safety and neighborhood dynamics also weighed on residents. While not all issues fall under the landlord's control, several tenants mentioned neighbors who stole mail, had loud or disruptive encounters in common areas, and even appeared in public spaces in ways that made others uncomfortable. The review who described these incidents acknowledged them as part of the lived reality of the community, while noting that they added to the sense that the property's overall environment was unsafe or poorly policed at times. In parallel, there were sharper critiques about the character of the place in reviews that invoked larger problems - claims that the property had become run-down, with trash, confusion about gym access, and other signs of neglect that many readers would find alarming, including references to drug-related activity in the area of the property and to inconsistent maintenance and communication.

Amid all of this, a remarkable thread runs through many residents' statements: Elvis and Janice, along with other members of the new maintenance and management team, have earned consistently positive notes. Across numerous posts, Elvis is described as fast, capable, and relentlessly on the move - an all-around problem-solver who is reliable and pleasant with residents, including the elderly. Janice is repeatedly praised for being approachable, helpful, and effective, someone residents feel they can talk to and rely on when issues arise in the office or when coordinating work orders. These individuals are repeatedly singled out as the turning point in what many other residents describe as a long period of frustration, suggesting that the new leadership and maintenance team had begun to shift the culture of the property in a positive direction. The sentiment is echoed in many comments that the community feel has improved, with stories of better responsiveness, smoother communication, and a generally calmer environment.

There are also clear signs of progress that some residents highlighted after the management transition. The pool and gym were finally reopening, the fitness center and communal spaces came back online, and there was a sense that the "new" team was not only addressing maintenance requests more promptly but also rebuilding a sense of community. People spoke of the grounds becoming cleaner and more orderly, of staff who appeared more professional and more engaged, and of a general attitude that the property was heading back toward the level of standard they expected when they first moved in. In these accounts, the improvement is tied to specific individuals - Elvis and Janice in particular - but also to a broader recalibration of how the property communicates, handles requests, and manages amenities.

Nevertheless, the more negative experiences from years prior still loom large for many readers. One long-time resident painted a stark contrast between the past and the present: ongoing maintenance failures, unchecked renovations or promises that never fully materialized, and a management approach that often felt disconnected or curt. Other reviews reflect a skepticism about the truth of advertised amenities, from gym inclusions to advertised features that later required additional fees or never opened as promised. There is also a recurring note of financial friction upon moving out: some tenants reported having to absorb deep cleaning costs and other charges while departing, including the struggle over whether the security deposit would be returned after professional cleaning and repairs. In some stories, the aftertaste of those experiences is colored by the sense that the property's governance failed to protect or fairly treat tenants over the long term.

Taken as a whole, the picture is one of a community that has experienced a dramatic shift in management and service quality. The new maintenance team - especially Elvis - paired with an office manager like Janice, has become a beacon of reliability for a number of residents who previously endured a slow or inconsistent response to their needs. At the same time, older tenants and some prospective residents reflect on a history of interrupted services, unanswered requests, and concerns about safety and upkeep that never fully resolved for years. The contrast between the past and the present is stark, and it shapes how people describe the place today: a community with significant potential and a dedicated, capable core of staff, but still carrying residue from past failures and a cautious eye toward whether improvements will be sustained. For anyone considering moving in, the message is nuanced: the property can be a welcoming, well-managed home if you land in the era of Elvis and Janice, but the memory of earlier management styles and unresolved issues should not be ignored.

Physicians

• Clerico Dean M MD (0.4 miles)
• Callahan and Bergey Associates (0.5 miles)
• Northeast Eye Specialist - Nicholas J Barna MD (0.6 miles)
• Azra M Sehic (0.6 miles)
• Susan F Sordoni MD PC (0.7 miles)
• Greenwald Carol S MS Ncc Lpc (0.7 miles)
• Orthopaedic Consultants (0.7 miles)

Pharmacies

• Cooks Pharmacy (0.5 miles)
• Health Mart Pharmacy (0.5 miles)
• Pierce Drugs (0.7 miles)
• Advanced Pharmacy Services (0.9 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.2 miles)
• Rite Aid (1.4 miles)

Hospitals

• First Hospital Wyoming Vly Nesbitt Memorl Health Center (0.6 miles)
• First Hospital (0.6 miles)
• NEPA Breastfeeding Center (0.6 miles)
• Center For Same Day Surgery (0.9 miles)
• General Hospital (1.3 miles)
• Wyoming Valley Health Care (1.9 miles)
• Wilkes-Barre General Hospital (2.4 miles)

Restaurants

• KFC (0.6 miles)
• River Grille (0.6 miles)
• Theos Metro (0.8 miles)
• Bakery Delite (0.8 miles)
• 279 Bar And Grill (0.8 miles)
• Curly Creme Soft Ice Cream (0.8 miles)
• Pierce Street Deli (0.8 miles)

Cafes

• Mattern's Floral and Furnishings (1.1 miles)
• Starbucks (1.1 miles)
• Bistro On Hudson (2 miles)
• Starbucks (2.4 miles)
• Panera Bread (2.5 miles)

Places of Worship

• Luzerne United Methodist Church (1.2 miles)

Parks

• Kirby Park (1.4 miles)
• Luzerne County Recreational Complex (1.7 miles)
• Barney Farms Park (2.4 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (1.7 miles)