Green Acres Apartments in Kingston, PA

Pros

• Elvis is quick and top-tier as a maintenance worker, a blessing to the community.
• The maintenance team (Elvis, Deen, Dan, and Janice) is described as the best on site.
• Janice is great at addressing issues and is easy to talk to.
• Heather, the property manager, is helpful, accommodating, and proactive.
• The pool, gym, and community room are wonderful amenities when they're open.
• The community is peaceful, friendly, and welcoming to residents.
• The staff are friendly and professional, contributing to a positive living experience.

Cons

• The management is terrible and unhelpful, frequently treating residents as nuisances.
• The units are old and poorly maintained, with maintenance issues and slow or incomplete repairs.
• Water is turned off almost daily due to plumbing problems.
• The gym and other amenities are either closed for long periods or only available for extra fees, despite promises.
• The air conditioning never worked properly, leaving apartments uncomfortably hot.
• The leasing staff are rude, dishonest, and unresponsive to questions and concerns.
• The complex is dirty and unsafe, with trash on the grounds and reports of crime.
• Management has mishandled deposits and charged for cleaning after move-out; tenants feel cheated.

Review

Green Acres is best suited for tenants who value hands-on, responsive on-site management and maintenance, and who want to belong to a community that is actively cared for when problems arise. It works especially well for seniors or mobility-conscious residents who may need a quick fix or a thoughtful, courteous touch from staff. The appeal also extends to families and pet owners who appreciate an onsite gym, a pool, a community room, and a generally quiet, neighborhood feel. When the stars align with a proactive team, this property can feel like a well-run, livable home.

The strongest, recurring positives center on the current maintenance and office staff. Elvis the maintenance man has become a linchpin for many residents, delivering prompt, thorough service and a courteous demeanor that makes daily frustrations disappear. Janice in the office is repeatedly described as approachable, professional, and genuinely invested in solving issues. Across several observations, the new management and maintenance crew are credited with transforming the property's responsiveness, turning delays into timely fixes, and restoring a sense of reliability. The on-site amenities - fitness options, a pool, and a community room - also get favorable mentions when they're open and well-maintained, contributing to a family-friendly, community-oriented vibe that many tenants value.

Yet the cons remain substantial and cannot be dismissed. A long history of inconsistent management, communication gaps, and unaddressed maintenance issues colors many reviews. Water outages, recurring HVAC problems, and delayed or incomplete repairs are cited repeatedly, sometimes stretching into months. The gym and pool, once marketed as included amenities, have been closed or subjected to extra fees, undermining expectations and eroding trust for residents who counted on them as key selling points. Other issues - missed mail, safety concerns in common areas, and reports of rude staff or disorganization - illustrate a volatility that makes some potential residents cautious. The property's age and maintenance backlog compound these frustrations, with outdated fixtures and quality concerns surfacing in multiple units.

The way the positives offset the negatives hinges on staffing continuity and ongoing capital improvements. When Elvis, Janice, Heather, and a refreshed maintenance crew are on site, many of the worst gaps in service close rapidly. Residents note tangible upgrades to common areas, reopened amenities, and improved accountability for work orders. In those windows, the community feels calm, predictable, and neighborly again, which can make the difference between dwelling there comfortably or deciding to look elsewhere. However, the relief tends to be fragile - if the team shifts again or if larger-scale maintenance projects stall, the prior issues reemerge, leaving tenants to navigate the same cycles of frustration and compromised reliability.

For families and older adults weighing options, a clear decision framework emerges. If stability, prompt maintenance, and a sense of welcome from management are non-negotiable, Green Acres can be a compelling choice - provided the current leadership remains in place and continues to deliver the improved service levels. Prospective renters should verify the present status of the gym and pool, request a tour that focuses on actual, working amenities, and speak with multiple residents about their recent experiences with maintenance response times and office accessibility. Crucially, confirm which superintendent is on duty, and insist on concrete timelines for any outstanding repair requests. Those who require a consistently pristine, predictable environment with minimal variance may want to consider alternatives where management history provides steadier performance.

In the end, Green Acres offers a mix of bright spots and serious caveats. It rewards tenants who seize the opportunity to engage with a responsive team and who can tolerate the property's inherent aging and episodic disruptions. For others, especially those who cannot tolerate recurring outages, intermittent amenities, or uncertain communication, the next-best option is to proceed with caution or explore competing communities in Kingston with a track record of steadier operations. The right decision balances the genuine improvements visible under the new leadership with a disciplined eye on whether those improvements will endure - and whether the core reliability meets the expectations set at move-in.

Physicians

• Clerico Dean M MD (0.4 miles)
• Callahan and Bergey Associates (0.5 miles)
• Northeast Eye Specialist - Nicholas J Barna MD (0.6 miles)
• Azra M Sehic (0.6 miles)
• Susan F Sordoni MD PC (0.7 miles)
• Greenwald Carol S MS Ncc Lpc (0.7 miles)
• Orthopaedic Consultants (0.7 miles)

Pharmacies

• Cooks Pharmacy (0.5 miles)
• Health Mart Pharmacy (0.5 miles)
• Pierce Drugs (0.7 miles)
• Advanced Pharmacy Services (0.9 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.2 miles)
• Rite Aid (1.4 miles)

Hospitals

• First Hospital Wyoming Vly Nesbitt Memorl Health Center (0.6 miles)
• First Hospital (0.6 miles)
• NEPA Breastfeeding Center (0.6 miles)
• Center For Same Day Surgery (0.9 miles)
• General Hospital (1.3 miles)
• Wyoming Valley Health Care (1.9 miles)
• Wilkes-Barre General Hospital (2.4 miles)

Restaurants

• KFC (0.6 miles)
• River Grille (0.6 miles)
• Theos Metro (0.8 miles)
• Bakery Delite (0.8 miles)
• 279 Bar And Grill (0.8 miles)
• Curly Creme Soft Ice Cream (0.8 miles)
• Pierce Street Deli (0.8 miles)

Cafes

• Mattern's Floral and Furnishings (1.1 miles)
• Starbucks (1.1 miles)
• Bistro On Hudson (2 miles)
• Starbucks (2.4 miles)
• Panera Bread (2.5 miles)

Places of Worship

• Luzerne United Methodist Church (1.2 miles)

Parks

• Kirby Park (1.4 miles)
• Luzerne County Recreational Complex (1.7 miles)
• Barney Farms Park (2.4 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (1.7 miles)