Griswold Home Care - Luzerne & Lackawanna, PA in Kingston, PA

Pros

• Aides provide amazing care and are honest, trustworthy, professional, compassionate, kind, empathetic, and respectful.
• They go above and beyond to meet clients' needs.
• They treat clients and families like family and support their self-care needs.
• Nurses and occupational therapists from outside agencies are impressed with Griswold aides.
• Office staff are kind and accessible in coordinating schedules.
• The agency is highly recommended by reviewers.
• Griswold is wonderful, affordable, and timely.
• The staff are wonderful and caring.
• The team is consistently reliable and collaborates well on initiatives.
• They are genuinely committed to community health.
• Griswold is a lifesaver for families; caregivers are skilled and compassionate.
• Caregivers are patient, attentive, and go above and beyond to make loved ones smile.

Cons

• The one-time experience with Griswold proved costly when the aide left the home with $1,000 cash that didn’t belong to her.
• The clients were not offered any kindness or compassion by the agency, and were told that the agency never received any complaints before regarding this particular aide.
• There were two no-shows and no one came at all that week.
• One caregiver assigned had a car accident the day before providing services and never made it.
• The follow-through did not reflect the coordinator’s diligence.

Review

Griswold Home Care in Kingston serves best families seeking deeply personalized, in-home support for seniors who need daily assistance, meaningful companionship, and coordination of care across multiple touchpoints. This agency shines when the goal is to keep a loved one at home with consistent, empathetic aides who treat clients like family, while maintaining a responsive office that can assemble a reliable care team quickly. It is especially strong for those facing dementia, post-stroke recovery, cancer journeys, or chronic conditions where dignity, patience, and a steady routine matter most. For families prioritizing a warm, respectful caregiver relationship and flexible scheduling over clinical rigidity, Griswold stands out as a practical, trusted option.

That said, certain circumstances warrant looking at alternatives. If nightly or around-the-clock supervision is non-negotiable, or if a guaranteed, 24/7 care plan without gaps is essential, this agency may not be the sole best fit. A few reviews highlight no-shows or scheduling hiccups, and one raises concerns about responsiveness when problems arise. For families needing highly predictable, fixed-cost plans with stringent accountability, or for those who would prefer a non-home setting such as an assisted living community or a facility with built-in overnight staffing, it makes sense to explore additional options. The key is to balance the emotional comfort of a strong caregiver network with the operational reliability required for crisis moments.

The strongest thread running through Griswold’s reviews is the caliber of the caregivers and the partners behind them. Aides are repeatedly described as honest, compassionate, professional, and genuinely invested in their clients’ well-being. Families speak of aides who go above and beyond, providing not only daily care but companionship, light housekeeping, transportation help, and even thoughtful touches that brighten a home environment. The care coordinators and office staff are praised for accessibility, responsiveness, and a collaborative approach that makes families feel supported rather than alone in managing a loved one’s needs. The sense of continuity, finding a caregiver who genuinely fits a parent’s personality, and the willingness to adjust schedules as life changes are consistent positives.

However, the narrative is not devoid of caveats. While most experiences are laudatory, occasional failures do surface: instances of no-shows or delays, at least one report of a caregiver incident affecting a client, and a single critique noting less-than-stellar follow-through from a coordinator. These lapses tend to be outliers rather than the norm, and the agency generally earns high marks for quick problem-solving and caregiver replacement when needed. The cost discussion in one review hints at financial sting when a service encounter turns costly, underscoring the importance of upfront, transparent pricing. Taken together, the pros, caregiver quality, family-oriented care, and cohesive coordination, offset most risks, but potential users should insist on concrete safeguards and clear accountability to weather occasional operational gaps.

Practical decision-making steps help translate these strengths into reliable care. Begin with a candid intake that yields a dedicated care coordinator who will chart a personalized plan, including caregiver matching that aligns with your loved one’s personality, routines, and cognitive or physical needs. Demand a clear backup caregiver process and a documented contingency plan, so a no-show or sudden withdrawal doesn’t leave a family scrambling. Inquire about respite care options, especially for caregivers seeking periodic relief, and request transparent pricing with defined overtime policies and cancellation terms. Probe the agency’s communication rhythm, how updates are delivered, how changes are escalated, and who is the point person during weekends or holidays. Reference checks and caregiver bios, including prior experience with dementia, stroke recovery, or Hospice support, can also prevent mismatches.

Overall, Griswold Home Care represents a compelling choice for families seeking a home-centric, compassionate care model with a strong caregiver cadre and responsive administration. It is particularly well-suited for elders who thrive on routine, value human connection, and require a steady hand for daily activities, medication reminders, and transportation support, all while remaining in the familiarity of home. The model works best when families enter with realistic expectations: reliable scheduling and caregiver consistency, backed by clear communication channels and contingency coverage. For those who prize a warm, family-like atmosphere and are willing to engage actively in coordinating caregivers, Griswold delivers tangible peace of mind and meaningful quality-of-life improvements.

In the end, this agency commands strong consideration for those prioritizing quality relationships, practical home-based support, and a flexible, responsive care structure. It earns its sterling reputation through caregiver dedication, client-focused communication, and a demonstrated ability to adapt as needs evolve. Nevertheless, the smart decision includes weighing the desire for seamless, round-the-clock coverage against the realities of occasional scheduling gaps. If 24/7, guaranteed supervision is essential, or if price predictability must be rock-solid, it remains prudent to compare alternatives. For most families navigating in-home care, Griswold offers a dependable, compassionate path with enough agility to meet changing circumstances while keeping a loved one comfortable, dignified, and well-supported at home.

This part of Kingston, Pennsylvania, offers a convenient and well-equipped community for senior living. With several physicians and healthcare facilities in close proximity, residents can easily access medical care when needed. Pharmacies are also readily available for prescription medications. Dining options range from delis to Italian restaurants, providing a variety of choices for meals. Nearby parks offer opportunities for outdoor recreation and relaxation, while a movie theater provides entertainment options. Additionally, places of worship like Luzerne United Methodist Church cater to spiritual needs. Overall, this area presents a balanced mix of healthcare services, dining options, recreational activities, and spiritual support that could be appealing to seniors looking for a comfortable and convenient living environment.

Physicians

• Vision Imaging of Kingston (0.1 miles)
• Lackawanna Valley Dermatology (0.1 miles)
• Family Vision Care of Kingston (0.1 miles)
• Orthopaedic Consultants (0.1 miles)
• Greenwald Carol S MS Ncc Lpc (0.2 miles)
• Azra M Sehic (0.2 miles)
• Northeast Eye Specialist - Nicholas J Barna MD (0.2 miles)

Pharmacies

• Pierce Drugs (0.1 miles)
• Walgreens (0.7 miles)
• Cooks Pharmacy (1.1 miles)
• Health Mart Pharmacy (1.1 miles)
• General Community Pharmacy (1.1 miles)
• Rite Aid (1.2 miles)
• Advanced Pharmacy Services (1.5 miles)

Restaurants

• Pierce Street Deli (0.1 miles)
• Sweet Treet (0.7 miles)
• KFC (0.8 miles)
• Josie's Italian Water Ice (0.8 miles)
• Taco Bell (0.8 miles)
• River Grille (0.9 miles)
• Ollie's Restaurant (0.9 miles)

Hospitals

• NEPA Breastfeeding Center (0.2 miles)
• Center For Same Day Surgery (0.8 miles)
• First Hospital (0.8 miles)
• First Hospital Wyoming Vly Nesbitt Memorl Health Center (0.8 miles)
• Wyoming Valley Health Care (1.2 miles)
• General Hospital (1.3 miles)
• Wilkes-Barre General Hospital (1.6 miles)

Cafes

• Starbucks (0.4 miles)
• Mattern's Floral and Furnishings (0.5 miles)
• Starbucks (2 miles)
• Panera Bread (2.4 miles)

Parks

• Kirby Park (0.6 miles)
• Barney Farms Park (1.7 miles)
• Luzerne County Recreational Complex (2.4 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (1 miles)

Places of Worship

• Luzerne United Methodist Church (1.7 miles)