Griswold Home Care - Luzerne & Lackawanna, PA in Kingston, PA

Pros

• Everyone at Griswold is professional and accommodating.
• The administrators are professional, caring, and kind.
• The staff have been very caring professionals.
• The folks at Griswold have been nothing but accommodating and caring.
• They provide 7 days a week care for him.
• They were able to find my dad an aide that matched great.
• Diamond is willing to do whatever is asked.
• The girls who work with my Mom are wonderful.

Cons

• The aide left the home with $1,000 cash that did not belong to her, making the experience costly for the elderly clients.
• The clients were not offered any kindness or compassion by the agency after the incident.
• The agency claimed it had never received any complaints before regarding this particular aide.
• There were two no-shows and no one came at all during that week.
• An assigned caregiver had a car accident the day before providing services and did not arrive.

Review

Griswold Home Care ? Luzerne & Lackawanna is best suited for families who want to keep a loved one in the familiarity of home while receiving attentive, individualized support. The program shines when a person needs everyday assistance - meals, errands, light housekeeping, and dependable companionship - delivered by caring, patient aides who can adapt to dementia, post-stroke recovery, or hospice-related needs. The emphasis on matching caregivers to personalities, along with seven-days-a-week coverage and responsive coordination, makes it a practical, home-centered option for aging in place rather than moving to a facility.

Those weighing alternatives should consider Griswold primarily if 24/7 medical oversight or highly structured, facility-based routines are non-negotiable. Families looking for rock-solid, always-on-site management or a fixed schedule with no midweek gaps may find those expectations hard to guarantee with in-home care. Additionally, if cost predictability is paramount and the plan calls for a single, long-term one-on-one assignment without potential substitute aides, the variability in staffing can be a concern. For those prioritizing a more clinical, tightly regulated environment, assisted living or skilled nursing could offer a different level of oversight and ambiance.

The strongest pro set centers on professionalism, genuine compassion, and the peace of mind that comes from a careful caregiver matching process. Reviewers consistently praise aides who are not only capable but also kind and engaging with loved ones, with families reporting that caregivers feel like part of the family. Administrators and coordinators are repeatedly described as responsive, with staff who listen, adapt to changing needs, and keep families informed. This combination - quality personnel plus proactive communication - often offsets the daily friction of caregiving by delivering reliability and emotional reassurance.

A second clear strength is the practical, hands-on support caregivers provide beyond basic personal care. Aides handle shopping, transportation to appointments, light cleaning, meal preparation, and even household tasks that enable a loved one to stay at home longer. Stories of caregivers displaying initiative - promptly addressing safety concerns, assisting with transfers, and offering companionship that lifts mood and dignity - underscore Griswold's ability to produce real, day-to-day improvements in quality of life. The narrative of individualized care, with caregivers like Lisa or Amy cited as trustworthy, patient, and empathetic, reinforces that Griswold can be a meaningful extension of the family.

Yet, the cons are real enough to influence the decision. While most experiences praise consistency, a subset reports no-shows or scheduling gaps, and management communication can vary by coordinator. One high-profile incident involving an aide leaving with cash was noted, accompanied by criticism of the agency's initial handling, highlighting the importance of clearly articulated accountability and strong replacement policies. The presence of such outliers means prospective clients should insist on concrete contingencies: a dedicated care coordinator, a clear back-up plan, and written guidelines for addressing when a shift fails to appear.

In the final assessment, Griswold Home Care offers a compelling, humane path for families who want to honor a loved one's wish to stay home while receiving high-quality, personalized care. The balance of compassionate, capable caregivers and flexible scheduling often yields superior emotional well-being and practical day-to-day stability. For families prioritizing ongoing, all-hours clinical oversight or a tightly controlled, facility-like cadence, exploring assisted living or skilled nursing remains prudent. Begin with a clear care plan, request a consistent point of contact, and consider a short trial period to confirm compatibility and reliability before committing to a long-term arrangement.

This part of Kingston, Pennsylvania, offers a convenient and well-equipped community for senior living. With several physicians and healthcare facilities in close proximity, residents can easily access medical care when needed. Pharmacies are also readily available for prescription medications. Dining options range from delis to Italian restaurants, providing a variety of choices for meals. Nearby parks offer opportunities for outdoor recreation and relaxation, while a movie theater provides entertainment options. Additionally, places of worship like Luzerne United Methodist Church cater to spiritual needs. Overall, this area presents a balanced mix of healthcare services, dining options, recreational activities, and spiritual support that could be appealing to seniors looking for a comfortable and convenient living environment.

Physicians

• Vision Imaging of Kingston (0.1 miles)
• Lackawanna Valley Dermatology (0.1 miles)
• Family Vision Care of Kingston (0.1 miles)
• Orthopaedic Consultants (0.1 miles)
• Greenwald Carol S MS Ncc Lpc (0.2 miles)
• Azra M Sehic (0.2 miles)
• Northeast Eye Specialist - Nicholas J Barna MD (0.2 miles)

Pharmacies

• Pierce Drugs (0.1 miles)
• Walgreens (0.7 miles)
• Cooks Pharmacy (1.1 miles)
• Health Mart Pharmacy (1.1 miles)
• General Community Pharmacy (1.1 miles)
• Rite Aid (1.2 miles)
• Advanced Pharmacy Services (1.5 miles)

Restaurants

• Pierce Street Deli (0.1 miles)
• Sweet Treet (0.7 miles)
• KFC (0.8 miles)
• Josie's Italian Water Ice (0.8 miles)
• Taco Bell (0.8 miles)
• River Grille (0.9 miles)
• Ollie's Restaurant (0.9 miles)

Hospitals

• NEPA Breastfeeding Center (0.2 miles)
• Center For Same Day Surgery (0.8 miles)
• First Hospital (0.8 miles)
• First Hospital Wyoming Vly Nesbitt Memorl Health Center (0.8 miles)
• Wyoming Valley Health Care (1.2 miles)
• General Hospital (1.3 miles)
• Wilkes-Barre General Hospital (1.6 miles)

Cafes

• Starbucks (0.4 miles)
• Mattern's Floral and Furnishings (0.5 miles)
• Starbucks (2 miles)
• Panera Bread (2.4 miles)

Parks

• Kirby Park (0.6 miles)
• Barney Farms Park (1.7 miles)
• Luzerne County Recreational Complex (2.4 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (1 miles)

Places of Worship

• Luzerne United Methodist Church (1.7 miles)