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3.3 from 30 reviews
5 stars
15
4 stars
3
3 stars
0
2 stars
0
1 stars
12
Overall Review of Kingston Manor Personal Care Center
common11 reviews mention this
Staff care and responsiveness
Residents and families consistently describe attentive, professional staff.
Many reviews emphasize staff members being kind, professional, and easy to communicate with, including when families call or during visits. A number of residents and relatives also describe strong day-to-day support, with examples like responsive nurse follow-ups and smooth admission help in urgent situations. There are also negative reviews about staffing and management, but the overall pattern in feedback is strongly focused on caring support.
common14 reviews mention this
Clean, home-like feel
The facility’s cleanliness and home-like atmosphere are a frequent point of feedback.
Several reviewers describe the building as clean and well kept, with fresh-smelling halls and rooms that feel comfortable rather than institutional. Cleanliness also shows up in comments about remodeled spaces and a welcoming environment for families and new residents. A minority of reviews raise serious hygiene and safety concerns, including health violations and pest issues, which directly conflicts with the positive impressions.
common9 reviews mention this
Food and dining experience
Dining stands out, with families praising meals while some report serious problems.
On the positive side, multiple reviews mention good meals, no complaints about food, and specific moments like enjoying lunch with a loved one. Reviewers also describe the dining experience as appealing during tours and visits. On the negative side, a few residents or families report spoiled or moldy food and extremely poor dining quality, creating a sharp split in feedback.
common6 reviews mention this
Nursing support and medication
Reviews describe both strong nursing responsiveness and occasional medication or clinical failures.
Some families highlight nursing care as top notch, including quick phone callbacks and staff who respond to needs. Others describe professional, polite clinical interactions during tours. However, several critical reviews allege medication mistakes, missed anti-seizure or blood pressure dosing, and delays in obtaining hospital-level care—issues that go beyond general dissatisfaction and point to clinical reliability concerns.
common5 reviews mention this
Activities and scheduled outings
Residents and families reference a steady schedule of activities and events.
Multiple reviews mention scheduled daily activities and an activities program that includes events and entertainment. Families also describe plans for outings when conditions allow, and a few note that their loved ones have not used the activities yet but that the schedule is in place. While activity access is described positively overall, the feedback set also includes staffing-related complaints in other areas, which may affect the experience for some residents.
caveat4 reviews mention this
Health and safety concerns
A subset of reviews raises serious health and safety issues.
Some of the most negative feedback centers on health and safety problems, including claims of health violations, moldy or expired food, and bed bug issues. Other critical comments describe hygiene concerns and unmet basic care needs. These allegations are significant enough that prospective families may want to ask detailed questions and request current, specific updates about safety conditions.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
122 resident community capacity
Studio apartments
Types of Care
Assisted Living
Respite Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beautician on-site
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Guasts at mealtime
Guest parking
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Private bathrooms
Resident parking
Respite or short term stays offered
Restaurant-style dining
Small library
TV room
Telephone
VA Benefits Consultation
Wellness center
Wi-Fi/high-speed internet available
Transportation
Wilkes-Barre Scranton International (9 miles away)
Community operated transportation
Transportation & parking
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Physical therapy
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Activities off-site
Arts and crafts
Community-sponsored activities
Concierge services
Fitness programs
Games
Live musical performances
Planned day trips
Religious services
Resident-run activities
Scheduled daily activities
Languages Spoken
English
Nearby Places of Interest
Physicians
Callahan and Bergey Associates (0.2 miles)
Northeast Eye Specialist - Nicholas J Barna MD (0.3 miles)
Genesis Healthcare - Main Voice (0.5 miles)
Lackawanna Valley Dermatology (0.5 miles)
Greenwald Carol S MS Ncc Lpc (0.5 miles)
Azra M Sehic (0.5 miles)
Orthopaedic Consultants (0.5 miles)
Hospitals
NEPA Breastfeeding Center (0.3 miles)
Center For Same Day Surgery (0.5 miles)
First Hospital (0.9 miles)
First Hospital Wyoming Vly Nesbitt Memorl Health Center (0.9 miles)
Kingston Manor Personal Care Center on seniors.fyi includes 4 photos including images showing interior, bedroom, waiting area, chandelier, building, entrance, brick, awning, and more.
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Assisted living costs often exceed Social Security benefits, necessitating a combination of funding sources like state aid and Medicaid. Understanding the interaction between Social Security programs and available financial support is essential for affording such care.
The VA Aid and Attendance benefit provides financial support to veterans needing assistance with daily living due to medical conditions or disabilities, augmenting standard VA pensions for services like in-home care. Eligibility is based on service duration, wartime status, income, and medical needs, with a detailed application process required to access funds for caregiving and home modifications.
Senior move management services assist older adults in the relocation process by providing emotional support and organizational help, addressing unique challenges like downsizing and moving from long-term homes. These specialists collaborate with real estate agents and manage logistics, making the transition smoother for seniors and their families.
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122 resident community capacity
Studio apartments
Assisted Living
Respite Care
Skilled Nursing Facility
Air-conditioning
Beautician on-site
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Guest parking
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
VA Benefits Consultation
Wellness center
Wi-Fi/high-speed internet available
Wilkes-Barre Scranton International (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Physical therapy
Special dietary restrictions
Arts and crafts
Concierge services
Games
Live musical performances
Planned day trips
Religious services
English
Specialized memory care with compassionate staff and engaging activities.
Social Security Benefits and Assisted Living: Navigating Options Across the U.S.
An Extensive Exploration of the VA Aid and Attendance Benefit
Senior Transition Services: Understanding Their Role, Cost, and Importance
