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4 from 115 reviews
5 stars
74
4 stars
16
3 stars
2
2 stars
2
1 stars
21
Overall Review of Riverstreet Manor
caveat7 reviews mention this
Call lights often take too long
Several residents and families describe delayed assistance when they need help quickly.
Some reviewers say call buttons rang for extended periods without anyone coming, including requests for water, medications, and general help. A few also mention instances where staff appeared to be busy at the desk instead of responding right away. While not every comment is critical, the recurring theme is that response times can be unreliable when residents are calling for assistance.
caveat7 reviews mention this
Care consistency concerns appear in reviews
Some reviews raise serious concerns about consistency in hands-on care.
A number of comments point to care problems that affected day-to-day safety and comfort. Reviewers mention medication-related issues, including medication timing concerns, and also describe wound and infection outcomes after care. There are also accounts of families feeling promises weren’t followed through over time for items needed to support eating and dental needs.
common8 reviews mention this
Meals draw mixed reactions
Dining gets both positive and negative feedback in the reviews.
Several reviewers describe meals as acceptable to tasty or nutritional, and one mentions food being part of a positive rehab experience. Others are more negative, citing below-average food quality, terrible meals, or diet-related problems like food not matching stated restrictions. A few families also describe difficulty getting specific requested items when needed.
common36 reviews mention this
Staff warmth is a frequent theme
Many reviewers describe staff as friendly, helpful, and attentive during visits.
Across the reviews, families and visitors repeatedly describe staff as kind, pleasant, and responsive when they interact with residents. Multiple comments also mention staff creating a more comfortable feel—such as making residents feel at home and looking after residents with respect. At the same time, a smaller set of reviews take a much harsher view of professionalism and bedside manners, which contributes to the overall split tone.
common6 reviews mention this
Rehab and therapy support stand out
Rehabilitation experiences and therapy help are mentioned positively by multiple reviewers.
Several reviewers describe positive rehab outcomes and specifically call out therapy support for getting back to mobility. Comments mention physical therapy during a short stay and describe therapists working hard with residents. A few reviews also connect care during rehab to a smoother experience for residents and families.
common19 reviews mention this
Cleanliness is repeatedly mentioned
Cleanliness is a frequent point of attention in both positive and negative reviews.
Many reviewers say the facility looked clean, with comments about cleanliness, organization, and residents looking well cared for. At the same time, several reviews describe unsanitary conditions—such as unpleasant odors, flies, dirty rooms, or residents left in soiled conditions—which sharply contrasts with the positive accounts. The split suggests cleanliness and hygiene standards may vary by time or situation.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
21 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Transportation
Wilkes-Barre Scranton International (10 miles away)
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Genesis Healthcare - Main Voice (0.1 miles)
Callahan and Bergey Associates (0.5 miles)
Northeast Eye Specialist - Nicholas J Barna MD (0.5 miles)
Vision Imaging of Kingston (0.6 miles)
Lackawanna Valley Dermatology (0.7 miles)
Family Vision Care of Kingston (0.7 miles)
Orthopaedic Consultants (0.7 miles)
Hospitals
Center For Same Day Surgery (0.2 miles)
NEPA Breastfeeding Center (0.5 miles)
General Hospital (0.6 miles)
Wyoming Valley Health Care (1.2 miles)
First Hospital (1.3 miles)
First Hospital Wyoming Vly Nesbitt Memorl Health Center (1.3 miles)
Riverstreet Manor is located at 440 North River Street, Wilkesbarre, PA 18702 in Luzerne County, Pennsylvania
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21 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Wilkes-Barre Scranton International (10 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Attentive, family?oriented staff; clean, welcoming facility with engaging activities and good meals.
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