Riverstreet Manor in Wilkesbarre, PA
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440 North River Street, Wilkesbarre, PA 18702
For more information about senior living options: (844) 490-3973
The staff are very friendly and caring. Therapists provide thorough rehab, with nearly two hours of therapy each day. The facility is clean, well maintained, and has a pleasant atmosphere. The meals are well prepared and quite tasty. The staff go above and beyond to support residents and their families. It feels like a home away from home due to compassionate care. The staff are kind, respectful, and attentive to residents’ needs. Families feel reassured by the professionalism and open communication. The Activities staff and overall environment are engaging and supportive.
The facility is described as absolutely disgusting with horrid care and mistreatment of residents. Call lights ring for over 20 minutes before anyone responds. Aides are described as ignorant and unprofessional. Staff reportedly offered food to a patient who was NPO and on a feeding tube. There are reports of theft of a resident's personal items with management doing nothing. The environment is described as dirty and unsanitary, with flies present. Some staff are described as rude, condescending, or disrespectful toward residents and families. There is a perception of chronic understaffing, such as 2 aides for 60 patients. The facility is repeatedly called the worst and not trustworthy with loved ones.Riverstreet Manor in Wilkes-Barre is best suited for families seeking a rehab-forward environment where active therapy, personal warmth, and a clean, welcoming ambience are the core selling points. The community tends to shine when a loved one needs short- to mid-term rehabilitation, with a strong emphasis on physical and occupational therapy, daily structure, and social engagement. Families report that therapists and aides can be exceptionally attentive, turning what can be a challenging recovery period into a more hopeful, home-like experience. The facility’s atmosphere, clean common spaces, well-maintained grounds, and a visible commitment from many staff members, can make a meaningful difference for residents who respond well to routine, steady encouragement, and consistent therapeutic input.
On the positive side, Riverstreet Manor repeatedly earns high marks for therapy quality and caregiver kindness. Several reviews laud the rehab team for thorough, dedicated work that helps patients regain mobility and function, sometimes within a short stay. Families highlight compassionate aides, patient-centered nurses, and attentive admissions staff who help families navigate transitions with professionalism. The nursing and therapy staff are frequently praised for going above and beyond, with particular individuals singled out for empathy, competence, and consistent communication. Add to that a facility that many describe as clean, orderly, and aesthetically pleasing, plus a roster of engaging activities and nutritious meals, and the overall package becomes compelling for those prioritizing recovery acceleration and a supportive daily routine.
However, substantial concerns appear in a sizeable portion of reviews, and these must be weighed carefully. The most recurring issue is understaffing and uneven staffing patterns, which translate into delayed call-bell responses and periods when residents are left without assistance. Several families recount call lights ringing for extended times and aides being stretched thin across dozens of patients, leading to frustration and distress for both residents and visitors. Sanitation and safety also surface in multiple accounts, instances of dirty rooms, flies, and questions about wound care or infection management. Complaints about rule enforcement, inconsistent hygiene practices, and perceived gaps in oversight create a pattern that reliable staffing cannot fully offset. There are even alarming anecdotes about miscommunication, HIPAA misunderstandings, and, in a few cases, alleged neglect or mismanaged medical care.
These positive and negative threads intersect in meaningful ways. For residents whose care needs are tethered to robust, predictable staffing and consistent, high-touch monitoring, the cons can significantly blunt the otherwise strong rehab value. The hours-long delays and the perception that some days operate with minimal oversight challenge the sense of security that families seek for a loved one, especially when medical needs fluctuate or when wound or medication management is critical. Yet for others, particularly those who arrive with a clear plan, a steady rehab trajectory, and a willingness to engage with staff, Riverstreet Manor can deliver tangible progress, supportive companionship, and a sense of belonging that eases the transition from hospital to home.
Practical guidance for families considering Riverstreet Manor hinges on aligning expectations with the facility’s strengths and its current staffing realities. If rehab and daily therapeutic intensity are the primary objective, this community can be a strong match, provided visits and ongoing physician or therapist input remain consistent. Prospective residents should press to meet with the therapy team and tour the space during a typical shift, not just during peak visiting times, to gauge how well call fidelity and response times appear in practice. For long-term placements or residents with complex medical needs, a candid discussion about staffing ratios, weekend coverage, and care coordination is essential. Ask for a named point person, request a clear care plan, and verify how medication and wound care are documented and reviewed across shifts.
When evaluating alternatives, consider whether other facilities demonstrate more consistent call-light responsiveness, demonstrably lower staff turnover, or tighter infection control practices. For families with prior healthcare experience, vetting the admission process and speaking with multiple staff members, especially front-line aides, charge nurses, and therapy supervisors, can reveal patterns that may not be evident in initial impressions. If theft concerns, aggressive bedside care gaps, or difficulty obtaining timely updates arise in conversations, it may be prudent to broaden the search to options with stronger reputations for reliability and daily oversight. Riverstreet Manor remains a viable option for rehab-focused care, but the decision should hinge on whether the cognitive and physical recovery targets can be matched by dependable, around-the-clock staffing and rigorous care coordination.
In sum, Riverstreet Manor offers a compelling blend of capable therapy, caring individuals, and a welcoming environment, making it a solid choice for recovery-focused stays and families who value engagement, warmth, and a home-like feel. The facility’s clear strengths in rehabilitation and resident interaction are not to be discounted. Yet the gravity of staffing fluctuations and the range of reported care inconsistencies cannot be ignored. For families prioritizing rapid, predictable responsiveness and meticulous day-to-day oversight, alternatives may merit serious comparison. For those who can work within the realities of staffing, and who place a premium on rehabilitative momentum and a compassionate, personable staff, Riverstreet Manor can deliver meaningful gains and a supportive, dignified experience.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilkes-Barre Scranton International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Riverstreet Manor in Wilkes-Barre, PA is an assisted living community that offers a comfortable and supportive environment for seniors. With a range of amenities and care services, residents can enjoy a worry-free lifestyle.
The community provides fully furnished accommodations with cable or satellite TV and Wi-Fi/high-speed internet access, ensuring that residents stay connected and entertained. Each unit also includes a kitchenette for those who enjoy cooking or want the option to prepare their own meals.
Housekeeping services are available to keep the living spaces clean and tidy, while move-in coordination assists new residents with a smooth transition into their new home. Outdoor spaces and gardens offer a peaceful place to relax or socialize with fellow residents.
Riverstreet Manor offers around-the-clock supervision to ensure the safety and well-being of all residents. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers.
The community understands the importance of coordination with health care providers and offers transportation arrangements for medical appointments. This makes it convenient for residents to attend doctor's visits without hassle.
Meal preparation and service are provided, including special dietary restrictions such as diabetes diets or other specific requirements. The dining room offers a pleasant atmosphere where residents can come together to enjoy delicious meals tailored to their needs.
To promote mental wellness and social engagement, Riverstreet Manor has scheduled daily activities for residents to participate in. These activities help keep minds active and foster friendships among fellow residents.
Conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals, Riverstreet Manor ensures that residents have easy access to various amenities and services within close proximity.
Overall, Riverstreet Manor is an ideal assisted living community in Wilkes-Barre for seniors who value comfort, independence, safety, and an engaging lifestyle.
Riverstreet Manor is located at 440 North River Street, Wilkesbarre, PA 18702 in Luzerne County, Pennsylvania
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