Hilltop Apartments

Pros

• The new office staff, including Ricksy and Mia, have been a major help and the place has improved.
• The community is great, with very nice apartments and friendly, helpful housing office staff.
• The maintenance crew is pretty good and quick to fix things once reported.
• The apartments are very liveable and reasonably priced for their size.
• The grounds are well kept and the area is clean.
• Residents describe it as a nice, quiet place with good neighbors
• Many residents love living there and plan to stay long-term.
• The staff are consistently friendly and available when needed.
• The location is convenient for visiting family.

Cons

• The office lady is nasty and lazy.
• Maintenance is slow or ineffective; issues aren't fixed and pest control isn't addressed.
• The manager tries to bring her family in and kick others out, showing favoritism.
• Rent billing is inconsistent and tenants are charged soon after reporting income.
• The manager is described as a lying thief and a scam artist who disregards landlord-tenant laws.
• The parking lots are full of garbage and management won't fix problems; pests persist.
• The area is dangerous with shootings and drug activity; crime is high.
• The office is often closed, making it hard to reach staff or use laundry facilities.

Review

Hilltop appears to be a community that many residents genuinely value, even as they acknowledge a wide range of experiences. Several accounts highlight the office and maintenance teams as a bright spot, especially with the influx of newer staff. In particular, reviewers single out Ricksy and Mia, along with other recent hires, for being helpful and responsive. A number of residents describe the office as friendly and the maintenance crew as quick to address issues once they're reported. For those who have settled in for years, this combination of approachable staff and reliable upkeep has helped Hilltop feel like a better place to live than it used to be, with some mentioning stable routines, privacy, and close-knit, neighborly vibes.

On the positive side, many residents emphasize the "very nice neighbors" and a generally quiet, private living environment. Several reviews note that the apartments themselves are livable and well-kept, with some residents praising the neighborhood atmosphere and the peace that comes with living there. People also point to practical benefits such as affordable units for low-income housing, the acceptability of housing vouchers, and the general sense that the complex is a solid place to raise a family. A few reviews even describe Hilltop as a good location for visiting relatives, citing convenient access to family and a sense of community during visits.

Despite these favorable impressions, there is a sizable and persistent thread of criticism focused on management, neighborhood safety, and ongoing maintenance challenges. A prominent complaint centers on the office staff and a specific manager, with one strong accusation labeling the manager as dishonest and biased, accusing favoritism and a lack of adherence to landlord-tenant laws. Some reviewers describe changes in management as disruptive, noting inconsistent service levels, hours that make it hard to access the office, and a perception that the team is not fully on top of repairs or resident support. Even as new staff have been praised, others point to continuing gaps in occupancy management, responsiveness, and fairness in how residents are treated.

Safety and crime emerge as major concerns for a number of reviewers. Several accounts describe Hilltop as a dangerous area after dark, with mentions of shootings during visits and ongoing police activity in or around the complex. A sense of vulnerability is echoed by residents who visit family or friends in the area and feel uneasy at night. Complaints about drug activity, "drug central" areas outside, and general disorder contribute to a perception that, while the apartments might be nice, the environment around them can feel unsafe for residents and visitors alike. A few reviewers also mention nosy or problematic outsiders and a perception that criminal elements affect the quality of life at Hilltop.

Maintenance and property conditions feature prominently in several reviews as well. While some praise the maintenance crew as capable and prompt, others report ongoing issues like mice, garbage in parking lots, and difficulties with cleaning and pest control. There are mentions of indoor problems too, including a kitchen spray incident where only partial work was completed, and complaints about not being able to use certain facilities or machines because the office is frequently closed or unstaffed. A few residents lamented the removal of screen doors, arguing that the change reduced an extra layer of security, while others note that some units still have problems with cleanliness and upkeep that aren't quickly resolved.

Finally, there are specific, mixed experiences regarding logistics and living conditions. Parking remains a recurring frustration for many, described as often full and difficult to navigate after long workdays. Laundry facilities and accessibility to the payment machines are also cited as pain points when offices are closed or staff are unavailable. Rent timing and payment issues appear in some reviews as well, with frustrations over how income reporting influences rent due dates and timing, and a sense that some changes to the payment schedule have caused confusion or stress for residents.

In sum, Hilltop is portrayed as a community with real positives: friendly, helpful staff, solid maintenance when responsive, reputable neighbors, and affordable housing options that suit many residents well. Yet it is consistently shadowed by concerns about safety and crime in the surrounding area, perceived inconsistencies in management, ongoing maintenance and pest problems, and practical frustrations around parking, laundry, and rent timing. The overriding impression is one of a once-strong community that has seen improvements with new staff, but still struggles with safety, administrative reliability, and day-to-day conveniences that can significantly affect the living experience.

This part of Edwardsville, Pennsylvania offers a variety of amenities for seniors looking to settle in the area. With several restaurants within close proximity, such as Rush Inn and Keeley's Ale House & Grill, there are plenty of dining options to enjoy. The availability of pharmacies like Rite Aid and Walgreens ensures easy access to healthcare services. Additionally, there are numerous physicians' offices nearby, including Gastroenterology Consultants and Women's Imaging Center, providing convenient medical care. For recreational activities, parks like Kirby Park and Barney Farms Park offer opportunities for outdoor enjoyment. The presence of places of worship like Luzerne United Methodist Church provides spiritual fulfillment. Overall, this area provides a blend of convenience and community support for seniors looking to call Edwardsville home.

Restaurants

• Rush Inn (0.5 miles)
• Keeley's Ale House & Grill (0.8 miles)
• McDonald's (0.9 miles)
• Theos Metro (0.9 miles)
• Sweet Treet (1 miles)
• Hops & Barleys (1 miles)
• Taco Bell (1 miles)

Pharmacies

• Rite Aid (0.8 miles)
• Hope Center Of Wyoming Valley (1 miles)
• Walgreens (1 miles)
• Cooks Pharmacy (1.3 miles)
• Health Mart Pharmacy (1.3 miles)
• Pierce Drugs (1.6 miles)
• Harrold's Pharmacy & Home Infusion (2.1 miles)

Physicians

• Arthur - Arthur B Mitchell Mitchell MD (0.9 miles)
• Susan F Sordoni MD PC (1.2 miles)
• Gastroenterology Consultants (1.3 miles)
• Women's Imaging Center (1.3 miles)
• Azra M Sehic (1.5 miles)
• Greenwald Carol S MS Ncc Lpc (1.5 miles)
• Orthopaedic Consultants (1.5 miles)

Hospitals

• First Hospital (1.1 miles)
• First Hospital Wyoming Vly Nesbitt Memorl Health Center (1.1 miles)
• NEPA Breastfeeding Center (1.7 miles)
• Center For Same Day Surgery (2.4 miles)
• Geisinger Health System (2.5 miles)
• Wilkes-Barre General Hospital (2.5 miles)
• Geisinger South Wilkes-Barre Emergency Department (2.5 miles)

Places of Worship

• Luzerne United Methodist Church (1.1 miles)
• Saint Thereses Catholic Church (3 miles)
• St Peter & Paul Ukranian Catholic Church (3.4 miles)

Cafes

• Mattern's Floral and Furnishings (1.3 miles)
• Starbucks (1.4 miles)
• Bistro On Hudson (3.6 miles)

Parks

• Kirby Park (1.9 miles)
• Barney Farms Park (1.9 miles)
• Luzerne County Recreational Complex (2.6 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (2.4 miles)