Home Instead Senior Care - Levittown, PA

Pros

• Home Instead is a wonderful home care agency.
• Danielle is amazing at her job.
• Theresa is excellent, very caring and proactive.
• The office staff, including Danielle, Pooja, and Muniza, are very helpful.
• Home Instead is one of the best home care agencies around, with hours always available.
• The care-givers are caring and meticulous, with Sunday availability often appreciated.
• Dan Henderson is very caring and compassionate.
• Muniza is the best service coordinator at Home Instead.
• Steve is fantastic at keeping employees happy; the team is professional and supportive.
• Home Instead is a compassionate, reliable, and skilled service that helps families keep loved ones at home with excellent care.

Cons

• Differing personal backgrounds of the aides sometimes cause friction or problems between caregivers and the person needing care.
• Sundays, while caregivers are available, are described as often a problematic day for many care companies.

Review

The feedback about Home Instead paints a warm, holistic picture of a home care agency that genuinely prioritizes both clients and the people who care for them. Across the board, families describe relationships that feel more like trusted partnerships than mere service arrangements. A beloved caregiver named Carol is highlighted for her kindness and reliability with an elderly mom who looks forward to their outings together. The simple fact that Mom "looks forward to her time with her" underscores the deep bonds formed and the sense of companionship that many families value highly in home care.

Central to these relationships is the dependable coordination provided by the office team. Danielle, described repeatedly as attentive, caring, and highly capable, is often cited as the person who makes healing and daily routines smoother by thoughtfully assessing clients and pairing them with the right aides. One family specifically notes that Danielle visited their home, assessed their dad, and selected a perfect aide for Monday through Friday. The sentiment is consistent: Danielle "is amazing at her job," and whenever questions come up, the office and Danielle are praised for answering promptly and clearly, which helps families feel informed and at ease.

Caregivers themselves are celebrated for being not only capable but also proactive and empathetic. Theresa, identified as an excellent aide, is credited with caring for a client in a way that aligns with the reviewer's professional expectations as a nurse. The overall tone from those who have used Home Instead's services is that the care is compassionate and thorough, with reviewers noting that their expectations are being met and, in many cases, exceeded. The combination of professional know-how and genuine warmth translates into strong recommendations for families seeking reliable companionship and assistance for loved ones.

From an employment perspective, Home Instead is described as a wonderful workplace where staff feel supported and fairly treated. Several colleagues praise the office team - particularly Danielle, Pooja, and Muniza - for their helpfulness and reliability. The comments emphasize flexible scheduling, a well-organized agency, and a culture that respects and values its caregivers. Phrases like "very helpful," "amazing at coordinating schedules," and "great administrator staff" reflect a workplace where people feel empowered to do their best work and feel appreciated for it. The overall sense is that the organization fosters a positive environment for employees, which in turn benefits clients.

The office culture is repeatedly praised for its responsiveness and approachability. Reviewers credit Muniza and Fuja for consistently meeting needs, with special attention to ensuring caregivers are clocked in and supported. Steve, described as a compassionate owner who keeps employees happy, also receives high marks. The sentiment expressed by long-term staff - some noting several years of service - is that Home Instead feels less like a corporate entity and more like a family that cares for its members as well as its clients. This warmth and reliability extend to scheduling and communications, making it easier for staff to balance work and life demands.

Several stories provide concrete, heartwarming examples of service quality. One family recounts how Home Instead supported a wife recovering from knee surgery, providing caregivers who could handle daily chores, meals, and companionship during a challenging transition. The anecdote of Dan Henderson standing out for his caring, compassionate approach illustrates the agency's ability to form meaningful connections that endure beyond a single assignment. In another case, a reviewer notes that the aides were so good that the family would not hesitate to call on Home Instead again, specifically requesting Dan if needed. These experiences reinforce a common theme: the agency's care feels reliable, personable, and attuned to individual family dynamics.

Beyond individual care episodes, many reviewers celebrate the agency's emphasis on communication, availability, and advocacy. Several mention weekly or Sunday availability, which can be a decisive factor when scheduling around work and family obligations. Appreciation days and ongoing training - such as Alzheimer's care education - demonstrate a commitment to professional development and continuous improvement. Across the board, families describe Home Instead as a compassionate and reliable partner who helps loved ones stay comfortable at home while navigating daily tasks with dignity and respect.

In sum, the collective message from these reviews is one of trust, continuity, and genuine care. Families feel well-supported by a capable team - from the service coordinators who thoughtfully match caregivers to the office staff who coordinate schedules and logistics, to the caregivers who show up with kindness, skill, and a real willingness to go the extra mile. The overarching impression is that Home Instead not only meets needs but also strengthens family bonds by enabling elderly loved ones to remain at home with companions who feel like part of the family.

Restaurants

• The Golden Eagle Restaurant (1 miles)
• McDonald's (1.1 miles)
• King George II Inn (1.6 miles)
• Doc's Pub Irish Sports Bar (2.7 miles)
• McDonald's (3 miles)
• Chick-Fil-A (3.5 miles)
• McDonald's (3.7 miles)

Pharmacies

• Rite Aid (1.5 miles)
• Walgreens (2.1 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.8 miles)

Parks

• Columbus Park (3 miles)
• Hainesport Township Park (9.2 miles)
• Tyler State Park (9.3 miles)
• Delaware River Canal Tow Path (9.5 miles)

Physicians

• Dr.'s Eyecare Center (3.5 miles)
• Cooper University Physicians (4.4 miles)
• Cooper Hematology/Oncology (4.5 miles)
• Wilson Dermatology & Skin Care (5.1 miles)
• Stoltz and Hahn Family Practice (6.6 miles)
• South Jersey Eye Physicians (7.2 miles)
• Capital Health Primary Care - Columbus (7.5 miles)

Theaters

• AMC Neshaminy 24 (4.5 miles)

Hospitals

• Frankford Hospital-Bucks County (5.1 miles)
• Jefferson Torresdale Hospital (6.1 miles)
• St Mary Rehab Hospital (6.9 miles)
• Trenton Psychiatric Hospital (9.8 miles)
• Mercer Family Health Center (9.8 miles)

Cafes

• Starbucks (5.9 miles)
• Starbucks (6.1 miles)
• Starbucks (8.3 miles)

Places of Worship

• St Luke's Episcopal Church (8.8 miles)

Transportation

• Trenton Transit Center (10 miles)