Information last verified:
178 Sugar Valley Lane, Franklin, PA 16323
For more information about senior living options: (844) 490-3973
The staff treat residents nastily and respond to questions with nasty answers. The place is unsanitary and the elderly are treated like dirt. The reopening of the place was viewed as a joke on the day it opened. The place is so bad that even a pet wouldn’t be allowed to live there. Staff were observed cussing at an old lady and using racial slurs toward employees.Sugar Valley Lodge Whispering Pines Building in Franklin, PA is best suited for families facing extremely tight budget constraints and having no realistic alternatives in the immediate area. The prevailing sentiment in multiple reports is that care quality and daily experience at this community do not meet basic expectations for dignity or safety. If affordability is the sole decisive factor and the objective is simply to place a loved one somewhere, this facility might be considered as a last resort; otherwise, the balance of risk and disappointment argues strongly against it.
Those who should realistically look at alternatives are families who require reliable, respectful treatment and sanitary, well-maintained surroundings. Anyone prioritizing consistent staff responsiveness, appropriate boundaries, and a safe, orderly environment should not press forward here. Elderly residents with mobility or cognitive needs, who rely on calm, professional caregiving and clear accountability, will likely find this setting unsatisfactory. Prospective residents or guardians who demand transparent operations, routine inspections, and documented rights enforcement should treat this facility as a warning flag rather than a viable option.
The limited positives present in the feedback do not counterbalance the core issues. A couple of reviewers labeled the place as “okay” or not the worst, but those signals are marginal at best and come across as exceptions rather than the rule. They fail to convert into meaningful reassurance about day-to-day life, staff reliability, or consistent standards. In practical terms, a facility that garners consistently low ratings and only a handful of five-star opinions cannot convincingly offset the serious concerns raised by most residents and families.
The main cons are severe and repeatedly corroborated: staff treatment of residents described as nasty and disrespectful, with questions met by curt, hostile replies; unsanitary conditions cited as a routine problem; and, in the most troubling accounts, direct verbal abuse toward residents and even racial slurs among employees. Such patterns create an environment where dignity and safety feel compromised on a daily basis. When comfort, trust, and a sense of individual worth are at stake, these issues are not minor inconveniences, they are decisive red flags that undermine any potential benefits of the facility.
From a decision-making standpoint, the practical response is to seek facilities with stronger staffing stability, better training, and demonstrably cleaner environments. Prospective families should demand recent, verifiable state inspection reports, and insist on unannounced tours to observe interactions and sanitation firsthand. Ask targeted questions about staff-to-resident ratios, turnover, incident reporting, grievance procedures, and how concerns are escalated. Engage current residents if possible, and check with outside agencies about any historical complaints or violations. When in doubt, compare alternatives that emphasize accountable leadership, visible oversight, and a culture of respect.
In the end, the verdict is clear: this community poses substantial risks to the well-being and dignity of residents. It is not a recommendation for most families, and alternatives should be pursued aggressively. If a decision must be weighed due to constrained options, it requires rigorous on-site evaluation, decisive boundaries set by the family, and ongoing monitoring. Without tangible improvements in staff conduct, sanitation, and resident safety, Sugar Valley Lodge Whispering Pines Building should be considered a last resort rather than a preferred choice.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sugar Valley Lodge Whispering Pines Building is an exceptional board and care home located in Franklin, PA. With a focus on providing personalized care and support, our community offers a peaceful and comfortable environment for seniors to call home.
Our fully furnished rooms provide a cozy and welcoming atmosphere, while our dedicated staff ensures that each resident's needs are met. We offer assistance with daily activities such as bathing, dressing, and transfers, as well as medication management and coordination with healthcare providers.
At Sugar Valley Lodge Whispering Pines Building, we understand the importance of maintaining a nutritious diet. Our professional chefs prepare delicious meals tailored to accommodate special dietary restrictions including diabetes diets. Residents can enjoy their meals in our elegant dining room or in the beauty of our outdoor space.
Our community also offers a range of amenities to enhance residents' quality of life. Wi-Fi/high-speed internet access is available throughout the building, allowing residents to stay connected with loved ones. Housekeeping services ensure that each room remains clean and tidy at all times. Additionally, move-in coordination services assist new residents during the transition process.
We strive to create an engaging environment for our residents by offering scheduled daily activities. These activities promote social interaction and intellectual stimulation while catering to individual interests and preferences. Furthermore, nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and places of worship provide convenience and accessibility for residents.
At Sugar Valley Lodge Whispering Pines Building, we prioritize the happiness and well-being of our residents. With compassionate care services, cozy accommodations, delicious dining options, engaging activities, and a convenient location near various amenities, our assisted living community provides an exceptional living experience for seniors in Franklin, PA.
Sugar Valley Lodge Whispering Pines Building is located at 178 Sugar Valley Lane, Franklin, PA 16323 in Venango County, Pennsylvania
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