158 Sugar Valley Lane, Franklin, PA 16323
For more information about senior living options: (844) 490-3973
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There are no positive statements present in the reviews above.
The staff treats residents nastily. They give residents nasty answers when asked questions. The reopening of the place was a joke on its opening day. They are unsanitary and treat the elderly like dirt. They cuss out an old lady and have used racial slurs.A care facility that has sparked a wide range of reactions among those who interact with it, this place sits at the center of a troubling dichotomy. On one hand, there are tentative, lukewarm assessments that describe it as "okay," a borderline shrug that suggests barely acceptable conditions or experiences. But for every muted positive note, there are louder, more bellicose claims about the way residents are treated and the overall quality of care. The contrast between a tepid generic verdict and the sharper, more charged criticism creates a complicated portrait that many who consider this place might find hard to parse.
The most consistent and alarming theme across the comments is the treatment of residents by the staff. One reviewer flatly states that "the staff treats the residents nasty," and goes further to describe a pattern where asking a simple question can provoke a harsh, even rude response. The language used to describe these interactions is blunt and uncompromising: "You ask them a question and they give you a nasty answer." In the strongest terms, the reviewer asserts a profound lack of respect and basic civility, culminating in a verdict that they "wouldn't even let a pet live there." That line underscores not just dissatisfaction, but a visceral rejection of the facility as a place where care and compassion are present - or even possible.
Another reviewer's stance adds texture to the critique by juxtaposing a faint, almost dismissive approval - "It's an okay place" - with a much louder admonition about what has happened there. The same voice hints at deeper issues behind the surface appearance: problems with how the place operated when it reopened. They describe the reopening itself as "a joke even on the day of it," implying that whatever reforms or improvements were promised did not meet expectations or, perhaps, did not materialize at all. The rhetoric suggests disillusionment at the very moment when families and residents might have hoped for reassurance and visible progress.
A separate, more visceral strand of the criticism centers on sanitation and the treatment of aging residents. The reviews accuse the facility of being "unsanitary" and claim that staff members treat the elderly people "like dirt." This isn't framed as a minor complaint about housekeeping; rather, it reads as a fundamental charge about dignity and safety. If residents are not kept in clean, sanitary conditions, the concern extends beyond discomfort to issues of health, infection control, and overall well-being. The phrasing conveys a sense that the environment itself reflects how residents are valued - and here, the message appears to be that they are not.
Compounding these concerns are specific episodes of overt disrespect and hostility. One reviewer recounts seeing staff members "cuss out an old lady," a scene that evokes fear, humiliation, and vulnerability. The seriousness of that moment is amplified by another claim attached to the same facility: that staff members have "called employees racial slurs." Whether interpreted as abuse directed at residents or as harassment among staff, the allegation contributes to a climate of fear, disrespect, and intolerance. Taken together, these incidents suggest a pattern of behavior that goes well beyond occasional bad days and points to a larger problem with the culture and management of the operation.
Taken as a whole, the collection of reviews paints a troubling, multi-faceted picture. There are singsong reminders of a basic benchmark that families and residents rely on - dignity, safety, cleanliness, respectful communication - but the prevailing tone here is one of disappointment and alarm. The narrative that emerges is not simply about a single misstep or a temporary lapse; it's a chorus of voices that describe a facility where care, civility, and sanitary standards do not consistently meet the needs of those who live there. For families seeking reassurance, the messages are hard to square with the idea of a trustworthy place for elderly care. The impressions left behind are potent, and they invite careful scrutiny from anyone considering this facility, along with a demand for meaningful improvements in how residents are treated, looked after, and protected.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sugar Valley Lodge Silver Oak Building is a board and care home located in Franklin, PA. Our community offers a comfortable and welcoming environment for seniors who require assistance with daily living activities.
Residents of Sugar Valley Lodge Silver Oak Building will enjoy a range of amenities designed to enhance their quality of life. Our dining room provides nutritious and delicious meals, accommodating special dietary restrictions. Each resident's living space is fully furnished, ensuring a comfortable and hassle-free experience. Our beautiful garden and outdoor spaces offer opportunities for relaxation and leisure. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community.
We understand that transitioning to assisted living can be overwhelming, which is why we offer move-in coordination services to simplify the process for our residents. We also provide Wi-Fi/high-speed internet access and telephone services to keep residents connected with their loved ones.
The wellbeing of our residents is our top priority, so we offer a comprehensive range of care services. Our dedicated staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure seamless healthcare management for our residents. Additionally, we provide medication management services to ensure proper administration of medications.
Sugar Valley Lodge Silver Oak Building also offers transportation arrangements for medical appointments and other essential needs. We have excellent proximity to 2 nearby cafes, 2 parks for outdoor recreation, 3 pharmacies for easy access to medications, 10 physicians for convenient healthcare visits, 14 restaurants providing diverse dining options, 4 transportation options for additional mobility support, and 14 places of worship for spiritual fulfillment.
To promote an active lifestyle, we provide scheduled daily activities that cater to various interests and preferences. These activities aim to engage residents socially, mentally, and physically.
At Sugar Valley Lodge Silver Oak Building in Franklin, PA, seniors will find a nurturing community where their needs are met while enjoying the comfort and independence they desire.
Sugar Valley Lodge Silver Oak Building is located at 158 Sugar Valley Lane, Franklin, PA 16323 in Venango County, Pennsylvania
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