Sugar Creek Station
SaveCauseway Dr, Franklin, PA 16323
For more information about senior living options: (844) 490-3973
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The staff at Sugar Creek were excellent and kind. The staff at Sugar Creek are really great with residents. The environment at Sugar Creek is clean and the staff are polite. The caregivers at Sugar Creek are pleasant and caring. The social worker at Sugar Creek is incredibly friendly. The nurses and aides at Sugar Creek Care Center appear to care about the residents. Sugar Creek is described as the nicest nursing home; the people are friendly. The lobby at Sugar Creek is clean, well-maintained, calm and welcoming; directions are clear; the staff are friendly and competent. Sugar Creek is a beautiful facility; the staff show passion for residents.
The facility seems understaffed, and there is an unpleasant smell near the grandmother's room. New management has failed the residents, including keeping the grandmother in COVID quarantine far longer than necessary, which contributed to her death. The new management got rid of cats that had been a positive presence for residents. There is a belief that management is very hostile toward their employees. The few remaining staff could not keep up with the residents' needs. The handling of the grandmother's death involved not saving her and death paperwork that contained untrue causes of death.Sugar Creek Care Center comes across in these accounts as a place that many visitors find clean, pleasant, and welcoming. Several reviewers describe it as a very nice, clean environment where the staff are excellent and kind. They note that the facility feels calm and inviting, and that it's a reassuring place for families to visit and for residents to call home. The overall tone is one of comfort and reassurance, with repeated praise for the atmosphere and the way the center presents itself to visitors and residents alike.
A recurring thread through the feedback is the perceived warmth and attentiveness of the staff. People repeatedly remark on how caring the nurses and aides appear to be toward residents, and how the staff go out of their way to be helpful. In particular, the social worker is described as incredibly friendly, and other staff members are praised for their politeness, courtesy, and patient, supportive demeanor. One reviewer noted that the staff were very helpful in guiding them through the building to find a particular room, and that they quietly gave privacy at a bedside so the family could chat privately. These moments of considerate, unobtrusive care leave a strong impression of a team that respects residents and their families.
The environment itself receives frequent compliments as well. Commenters describe a clean, well-maintained facility with a welcoming lobby, clear signage, and easy-to-navigate hallways. The building is not only noted for its cleanliness but also for the care and passion the staff seem to bring to their work, with several reviews calling the place beautiful and well-kept. A sense of security and order is conveyed by mentions of a secure entrance check-in and the overall orderly appearance of the space. For many families, these details matter: a neat, calm setting can contribute to peace of mind when a loved one is living away from home.
Not every note is entirely positive, however. One account describes new management as having failed the residents, detailing a heartbreaking sequence in which a grandmother was left in quarantine during the COVID period for longer than was appropriate, ultimately dying. This review accuses the new leadership of dismantling longtime, valued staff and removing cats that had become a source of joy for residents, suggesting that transition measures during a difficult time did not appropriately prioritize patient care. The narrative expresses deep frustration with what is perceived as neglect and mismanagement, painting a stark contrast to the otherwise glowing comments about the center's atmosphere and staff.
Other concerns emerge alongside these painful specifics. Some reviewers mention understaffing, noting that while the workers who are present are friendly, the overall capacity to meet all needs may be stretched. A particular complaint mentions a noticeable odor in the vicinity of a resident's room when fewer staff were on hand, highlighting how staffing levels can influence the day-to-day experience. Even among positive remarks, there is an awareness that not all days feel the same, and that resource constraints can affect timeliness and responsiveness.
Another critical thread is a report of hostility toward employees by management. One reviewer characterizes the administration as being very hostile to the staff, which stands in stark contrast to the many affirmations of kindness and professionalism from individual caregivers. This tension suggests underlying issues in leadership culture that could affect morale, retention, and the quality of resident care over time.
In the end, the feedback paints a nuanced picture. For many families and visitors, Sugar Creek Care Center presents a bright, clean, and caring environment where staff members are attentive, compassionate, and communicative, and where residents can feel well cared for by a team that strives to treat them with respect and dignity. Yet the same collection of voices contains serious cautions about management practices, staffing stability, and the emotional impact of administrative decisions on residents and families. Some reviews suggest the facility is best suited for residents who thrive in a well-kept, orderly environment with available staff support, while others worry that systemic issues could compromise care during times of transition or higher demand. Overall, the center emerges as a place with strong positives in the daily touchpoints and atmosphere, tempered by significant concerns that warrant careful consideration by prospective families and residents.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Sugar Creek Station is an assisted living community located in Franklin, PA. Our community offers a warm and inviting atmosphere where residents can feel a sense of belonging and receive the care they need.
The amenities at Sugar Creek Station are designed to enhance the quality of life for our residents. We offer devotional services off-site, providing opportunities for spiritual nourishment and connection. Indoor common areas provide spaces for socializing, relaxing, and engaging in activities.
At Sugar Creek Station, we understand the unique needs of residents with diabetes. That's why we offer specialized diabetic care services to ensure that residents receive the support they need to manage their condition effectively.
We believe in promoting an active and fulfilling lifestyle for our residents. In addition to on-site activities, such as group exercises and games, we also offer devotional activities offsite. This allows residents to engage with their faith and participate in meaningful spiritual experiences.
Sugar Creek Station is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and places of worship. This proximity ensures that our residents have easy access to essential services and a wide range of amenities within close reach.
We invite you to visit Sugar Creek Station and experience our welcoming community firsthand. Our dedicated team is committed to providing compassionate care and supporting our residents' overall well-being.
Sugar Creek Station is located at Causeway Dr, Franklin, PA 16323 in Venango County, Pennsylvania
Sugar Creek Station on seniors.fyi includes 5 photos including images showing interior, television, windows, living room, physical therapy, exercise equipment, therapy room, rehabilitation, and more.
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