Symphony Manor of Feasterville Assisted Living and Memory Care

Pros

• The care team at Symphony Manor of Feasterville treats residents individually, getting to know them as people rather than just a sale.
• Families have found the staff to be attentive, approachable, and compassionate in their care for residents.
• The community offers a beautiful environment with spacious rooms and well-maintained grounds.
• Many families appreciate the variety of activities organized by the staff to engage residents.
• The dining experience is highlighted positively, with residents enjoying delicious meals prepared from scratch.
• New leadership has brought about significant improvements in communication and overall atmosphere within the facility.
• Families have expressed feeling heard and supported during the difficult transition of moving loved ones into care.
• Positive comments reflect that many residents are enjoying their time there and feel comfortable in the environment provided by the community.

Cons

• A family regretted putting their parents in Symphony Manor and described their experience as "terrible," feeling deceived by the facility.
• There were reports of short staffing and new, untrained employees, leading to inadequate care and unsatisfactory conditions for residents.
• Several complaints highlighted issues with communication, including a lack of updates about residents' health and incidents that went unreported to families.
• One reviewer mentioned that their loved one's diapers were often soaked, and bed sheets were made with wet linens.
• Concerns were raised about the dining services, including long waiting times and cold food served to residents.
• A negative encounter was reported during a phone call with the co-director, where an argument ensued over inadequate communication regarding a resident's hospitalization.
• A family expressed frustration at having their loved one admitted to the hospital without being informed by Symphony Manor staff.

Review

Symphony Manor of Feasterville has garnered a range of reviews from families who have entrusted their loved ones to this community, and the overall sentiment is a mixture of appreciation for its caring staff and concerns regarding certain operational aspects. Several families expressed gratitude towards the staff for their compassionate approach, noting how they made the transition into assisted living or memory care feel less daunting. One reviewer praised the staff's ability to treat residents like individuals rather than sales, emphasizing how they fostered a family atmosphere. This feeling of warmth was echoed by others who appreciated being heard and felt that the staff genuinely cared about their loved ones' well-being.

However, not all experiences have been positive. Some families reported issues with communication and care consistency. A particular concern raised by multiple reviewers involved difficulties in receiving timely updates about their loved ones' conditions, which left them feeling anxious and out of touch. One reviewer highlighted a troubling conversation with a co-director who exhibited dismissive behavior when discussing serious matters related to their family member’s health. This lack of communication has caused significant distress for families trying to navigate the complexities of caring for loved ones in such facilities.

The physical environment at Symphony Manor was often described positively, with many reviewers noting the spaciousness of rooms compared to other facilities they had toured and commending the cleanliness and aesthetic appeal of the community's grounds. These physical attributes were seen as important factors contributing to overall satisfaction, providing potential residents with comfortable living spaces amidst engaging communal areas designed for activities and socialization.

Families generally spoke highly about the variety of activities offered, including games such as bowling and bingo, alongside outings that encourage engagement amongst residents. However, there were complaints regarding staffing levels; some reviewers noted instances of short-staffing that affected daily operations negatively. Reports included claims about inadequate attention to personal hygiene needs as well as prolonged wait times during meal services. Such inconsistencies raised concerns among families regarding whether their loved ones were receiving adequate care consistently.

While some family members found peace after moving their loved ones into Symphony Manor due to its helpful staff—who worked diligently through challenges posed by COVID-19—others shared regret over their decisions after witnessing operational failings firsthand. Tragically, one review recounted a distressing experience surrounding a resident’s medical emergency that was not communicated effectively, leading to severe ramifications for both the resident's health and family dynamics.

Despite these alarming accounts, there were also heartfelt affirmations about individual team members who went above and beyond in providing care—their kindness resonating deeply with residents’ families during challenging times. Many reviews underscored that while Symphony Manor displays potential as a pleasant living community equipped with dedicated staff willing to promote an inclusive environment filled with activities for engagement, operational shortcomings need addressing to ensure every resident receives optimal care without compromise.

In conclusion, Symphony Manor serves as both a haven for some families and a source of frustration for others navigating its complexities. The variance in experiences suggests that while there are many commendable aspects worth celebrating within this community—such as compassionate staffing and beautiful surroundings—a few critical service gaps must be bridged if it hopes to maintain trust among those it serves fully. Families contemplating this facility should weigh these perspectives carefully before making decisions impacting their loved ones’ futures within its walls.

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Feasterville-Trevose, Pennsylvania is a vibrant and convenient location for seniors looking to settle down. With several physicians and medical practices nearby, including Stoltz and Hahn Family Practice and CHOP Primary Care, residents have easy access to healthcare services. There are also various dining options such as Bruster's Real Ice Cream and J.B. Dawson's Restaurant & Bar, providing a diverse culinary experience. For entertainment, seniors can visit the AMC Neshaminy 24 theater or enjoy a relaxing walk in Tyler State Park. Additionally, the area offers multiple pharmacies like CVS and Walgreens for prescription needs. Transportation is easily accessible with the Septa Warminster Train Station just 5.5 miles away. Places of worship like St Luke's Episcopal Church cater to spiritual needs, while cafes like Starbucks provide a cozy spot to socialize with friends. Overall, Feasterville-Trevose provides a well-rounded community for seniors seeking convenience and amenities in their daily lives.

Physicians

• Stoltz and Hahn Family Practice (1.2 miles)
• Wilson Dermatology & Skin Care (5.9 miles)
• Oral & Maxillofacial Surgery Centers (6 miles)
• Hatboro Medical Associates (6 miles)
• CHOP Primary Care (6.1 miles)
• Wrightstown Family Medicine (6.7 miles)
• Wrightstown Family Medicine (7.2 miles)

Restaurants

• Bruster's Real Ice Cream (1.3 miles)
• McDonald's (2.8 miles)
• Taco Bell (3.5 miles)
• McDonald's (3.7 miles)
• Debbie's Place (4.8 miles)
• J.B. Dawson's Restaurant & Bar (4.8 miles)
• McDonald's (5.2 miles)

Theaters

• AMC Neshaminy 24 (2.6 miles)
• Regal Warrington Crossing Screenx, 4Dx, Imax & RPX (8.7 miles)

Pharmacies

• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.5 miles)
• Rite Aid (4.7 miles)

Hospitals

• St Mary Rehab Hospital (4.2 miles)
• Holy Redeemer Hospital (5.9 miles)
• Jefferson Torresdale Hospital (6.3 miles)
• Frankford Hospital-Bucks County (6.9 miles)
• Abington Memorial Hospital (7.3 miles)
• Abington Hospital, Widener Building (7.4 miles)
• Fox Chase Cancer Center (8.1 miles)

Parks

• Tyler State Park (5.3 miles)
• Champion Park Playground (6.9 miles)
• Homested Park (9.7 miles)
• Columbus Park (10 miles)
• Delaware River Canal Tow Path (10 miles)

Transportation

• Septa Warminster Train Stn (5.5 miles)
• SEPTA Jenkintown-Wyncote Station (8.9 miles)

Places of Worship

• St Luke's Episcopal Church (5.6 miles)
• Neshaminy Warwick Presbyterian Church (7.5 miles)
• New Beginnings Church (7.9 miles)

Cafes

• Starbucks (6.3 miles)
• Starbucks (7.2 miles)
• Starbucks (7.3 miles)