The Landing of Southampton

Pros

• The facility is beautiful and has the appeal of an attractive hotel rather than a nursing home.
• Many residents have adapted well and formed friendships with both staff and other residents.
• The food offered at The Landing of Southampton is reported to be terrific, contributing to a pleasant living experience.
• Some staff, such as the activity director, Evelyn from the kitchen, and certain caregivers are recognized for their kindness and dedication.
• Families appreciate the comprehensive care provided during their loved ones' stays.
• New management has brought about positive changes, leading to increased competence in handling resident care.
• Residents enjoy fun activities planned by the staff, which enhances their overall experience.
• Several families feel comfortable recommending The Landing of Southampton after witnessing improvements in management and care quality.
• The marketing director is praised for guiding families through the process with exceptional support.
• Despite previous concerns, some families feel secure in their decision to move their loved ones there due to recent positive transformations in management.

Cons

• The general manager lies to residents and their families, as well as employees, while emotionally abusing them.
• Care staff are understaffed and overworked, leading to inadequate care for residents.
• The maintenance man frequently neglects his duties and spends most of his time on personal matters rather than addressing facility needs.
• The kitchen consistently operates in a disorganized manner, affecting the quality of meals for residents.
• The sales manager is more focused on filling the building than ensuring proper resident care.
• High employee turnover has left the facility with unqualified staff, resulting in poor service and care for residents.
• Overnight staff engage in inappropriate behavior, including using cell phones and potentially abusing substances while on duty.
• Residents experience delayed responses when they fall at night, indicating a lack of attentiveness from staff.
• There have been multiple citations for tardy bell responses from the state health department.
• Management appears to prioritize profit over resident well-being, leading to unsafe conditions within the facility.

Review

The Landing of Southampton, a senior living facility that opened its doors in March 2020, has emerged as a polarizing option for families seeking care for their loved ones. While some reviews praise the beautiful design and amenities reminiscent of a hotel, several critiques highlight deep-rooted issues related to management, staff turnover, and overall resident care. These perspectives reflect varied experiences and raise serious concerns about the quality of service at this facility.

Numerous former employees have spoken out against the management practices at The Landing of Southampton, particularly targeting General Manager Ashley Harker. Reports suggest she has misled residents and staff alike while fostering an environment where emotional abuse is prevalent. Care staff are reportedly overworked and understaffed, leading to a struggle to provide adequate support for residents’ needs. Although a few caregivers such as Brittany, Kristen, and Natalie have been identified as exemplary workers, the general consensus among past employees is that many others have left due to dissatisfaction with leadership.

A recurring theme in the reviews is the perception that The Landing prioritizes filling its vacancy over offering genuine care. This sentiment extends to criticisms directed toward sales management who seem more focused on attracting new residents than addressing ongoing issues within the community. Complaints about maintenance practices also emerged; it was noted that some staff members often neglect their responsibilities, spending time on personal activities rather than attending to resident needs. Such circumstances contribute to an unsettling environment where families may feel anxious about their loved ones' safety.

Moreover, allegations regarding serious incidents at The Landing have surfaced in light of recent legal actions taken by Pennsylvania Attorney General Josh Shapiro. Charges were filed against two managers for failing to report sexual abuse involving vulnerable residents suffering from dementia—a shocking revelation that underscores significant deficiencies in oversight within the facility. This incident has only served to amplify existing concerns regarding accountability and transparency in management practices.

On the other hand, some families express positive experiences with The Landing's services during their initial tours or subsequent stays of residents. Many appreciate its aesthetic appeal and amenities designed for comfort; however, they caution potential residents that simply viewing these features does not paint a complete picture of day-to-day operations within the facility. One family noted how their sister had quickly adapted and made friends despite initial managerial challenges which seemed resolved over time with new leadership taking charge.

Despite these contrasting views on The Landing's capabilities as a care home—highlighting both strengths in physical attributes and glaring weaknesses in staff morale and operational integrity—families should proceed with caution when considering this facility for their loved ones. Recommendations vary significantly among reviewers based on personal experiences indicating efficacy may depend heavily on evolving circumstances at this establishment. As such considerations weigh heavily upon families searching for suitable options in eldercare solutions continue taking shape amidst evident discrepancies between public perception versus individual realities lived inside this community’s walls.

This part of Southampton, Pennsylvania offers a variety of amenities and conveniences that may appeal to seniors looking for a comfortable and accessible living environment. With several pharmacies and medical practices within close proximity, residents have easy access to healthcare services. In addition, there are numerous dining options including fast food restaurants and cafes for those looking for quick and convenient meals. The area is also home to several parks, providing opportunities for outdoor recreation and relaxation. For entertainment, there are theaters nearby as well as places of worship for spiritual fulfillment. Overall, this part of Southampton provides a mix of essential services and recreational activities that cater to the needs of seniors seeking a vibrant community to call home.

Restaurants

• Taco Bell (1.7 miles)
• McDonald's (1.9 miles)
• McDonald's (2.4 miles)
• Bruster's Real Ice Cream (3.2 miles)
• Debbie's Place (3.5 miles)
• Philomena Santucci's Square Pizza (4.6 miles)
• Chick-Fil-A (4.7 miles)

Pharmacies

• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (4.6 miles)
• CVS Pharmacy (4.9 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (5 miles)

Physicians

• Stoltz and Hahn Family Practice (3 miles)
• Wrightstown Family Medicine (5 miles)
• Hatboro Medical Associates (5.1 miles)
• Wrightstown Family Medicine (5.5 miles)
• Oral & Maxillofacial Surgery Centers (5.6 miles)
• CHOP Primary Care (5.7 miles)
• Central Bucks Family Practice (6.4 miles)

Hospitals

• St Mary Rehab Hospital (4.1 miles)
• Holy Redeemer Hospital (6.6 miles)
• Abington Memorial Hospital (7.5 miles)
• Frankford Hospital-Bucks County (7.5 miles)
• Abington Hospital, Widener Building (7.6 miles)
• Jefferson Torresdale Hospital (8.1 miles)
• Fox Chase Cancer Center (9.1 miles)

Transportation

• Septa Warminster Train Stn (4.2 miles)
• SEPTA Jenkintown-Wyncote Station (9.4 miles)

Parks

• Tyler State Park (4.3 miles)
• Champion Park Playground (8 miles)
• Homested Park (8.9 miles)
• Delaware River Canal Tow Path (9.8 miles)
• Washington Crossing Historic Park (10.5 miles)

Theaters

• AMC Neshaminy 24 (4.4 miles)
• Regal Warrington Crossing Screenx, 4Dx, Imax & RPX (7.3 miles)

Places of Worship

• St Luke's Episcopal Church (4.9 miles)
• Neshaminy Warwick Presbyterian Church (5.8 miles)
• New Beginnings Church (6 miles)

Cafes

• Starbucks (4.9 miles)
• Starbucks (7.7 miles)
• Starbucks (8.1 miles)
• Nonno's (10.6 miles)