Providence Place of Dover

Pros

• The staff at Providence Place Senior Living of Dover is described as friendly and helpful, making residents feel comfortable and supported.
• Residents enjoy a variety of activities, such as bingo, culinary classes, and musical entertainment, contributing to an engaging atmosphere.
• The food quality is generally praised, with many residents reporting that they enjoy the meals offered.
• The facility is noted for being clean, warm, inviting, and homey, providing a pleasant living environment for the residents.
• Communication from the staff is highlighted as outstanding, with prompt responses to requests and concerns.
• Many family members appreciate the good care their loved ones receive and express satisfaction with their experience at the facility overall.

Cons

• The staff in the memory care area frequently sit on their phones and are not engaged with the residents, contributing to a lack of activity and care.
• Residents in the memory care unit are often found unclean and unattended, leading to concerns about hygiene and dignity.
• The management is criticized for being understaffed while some employees appear lazy and indifferent to resident needs.
• There is frustration regarding the inadequate availability of handwashing supplies, impacting residents' hygiene.
• The quality of food served in the memory care unit is deemed unsatisfactory, particularly for those with special dietary needs, such as choking issues.
• A particular staff member has been reported as rude and dismissive toward residents regarding their medication needs.
• Despite some positive changes, there are ongoing complaints about staff attitudes and responsiveness, indicating inconsistency in care quality.

Review

Providence Place Senior Living of Dover is a facility that has received mixed reviews from families regarding the experiences of their loved ones in both assisted living and memory care environments. For many who have chosen to place family members in the facility, particularly those transitioning from independent or assisted living to memory care, there are significant concerns related to the level of care, attention, and overall management within the memory unit. Multiple accounts highlight issues with staff engagement, hygiene practices, nutritional adequacy, and the general wellbeing of residents.

One poignant testimony illustrates the frustrations experienced by a family member whose mother-in-law resides in the memory care section. The reviewer expressed deep dissatisfaction with the staff's neglect in providing basic personal hygiene assistance, such as bathing and dental care. They noted that caregivers appeared disengaged while spending excessive time on their phones instead of attending to residents' needs. This lack of attentiveness becomes especially alarming considering the ratio of caregivers to residents; with 40-45 individuals requiring support, it is concerning that some staff members seem preoccupied rather than actively participating in caregiving responsibilities.

In stark contrast to these negative experiences within memory care, other reviews reflect a much more positive outlook for residents in assisted living at Providence Place. Families have described a clean and inviting environment where their loved ones receive adequate attention from staff members who genuinely seem invested in their well-being. Descriptions of appealing dining options and thoughtful activities abound. One reviewer mentioned that their relative enjoyed meals like hot dogs and soup without any complaints about food quality—a crucial aspect for families concerned about nutrition and dietary preferences.

However, even positive feedback acknowledges certain challenges faced by the facility's ability to maintain standards over time amid claims of understaffing and rising rates. Families express concern about a few staff members displaying less-than-ideal attitudes towards residents. One specific caregiver was highlighted for her unprofessional demeanor while distributing medications—a distressing situation for families entrusting their loved ones to compassionate caregivers. This inconsistency raises questions about hiring practices and ongoing training programs designed to ensure employees possess not only technical skills but also empathy toward vulnerable seniors.

Visiting hours often reveal unsettling scenes for those who witness firsthand what appears to be neglect among memory care residents—seeing them lying unattended or soiled can be heartbreaking. One reviewer recounted instances when they would step into communal areas only to observe residents sleeping on sofas or chairs without adequate supervision from team members entrusted with oversight duties during activities or social events. The reviewers raised concerns not only about cleanliness—the absence of soap for proper handwashing raised red flags—but also indicated systemic issues around accountability among caregivers.

In recent years, some families have reported seeing improvements at Providence Place Senior Living as management has made changes aimed at creating a better living experience with increased activity options available for residents across different levels of care. Social engagements through musical performances or organized games like bingo bolster community bonding among residents but may still fall short if staffing levels continue doing little more than reacting reactively rather than proactively addressing resident needs directly as part of regular duties.

Overall, narratives shared by families attempting to navigate various stages within this senior living community paint an intricate picture marked by discrepancies between initial expectations when entering through its doors versus ongoing experiences afterwards—especially regarding individualized support mechanisms in more specialized services departments dedicated primarily toward caring for individuals affected by cognitive decline or severe mobility issues due largely because structural staffing limitations hinder appropriate levels provided based solely upon observed behaviors displayed daily throughout various facilities themselves alongside previous historical references regarding issues surrounding long-term quality assurance monitoring procedures necessary ensuring accountability remains paramount given ever-evolving demands facing such organizations amidst growing population trends across broader healthcare ecosystems nationwide today too!

Restaurants

• McDonald's (0.3 miles)
• Pizza Hut (0.4 miles)
• Brewvino (0.7 miles)
• McDonald's (2.9 miles)
• Masa (3 miles)
• Plaza Azteca Restaurantes Mexicanos (3 miles)
• MOD Pizza (3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• Weis Markets Pharmacy (0.6 miles)
• CVS Pharmacy (2.8 miles)
• Target Pharmacy (3.1 miles)
• CVS Pharmacy (4.6 miles)
• CVS Pharmacy (4.6 miles)

Cafes

• Dunkin' Dounuts (0.8 miles)
• The Hive Coffee House (2 miles)
• Starbucks (3 miles)
• Starbucks (5.1 miles)
• Colonial Coffee Shop (6 miles)
• Manchester Cafe (6.6 miles)

Physicians

• Davenshire Medical Center (0.8 miles)
• Ambrose, Rachelle Wellspan Pediatric Medicine Dover (1.2 miles)
• Julie P Nickles DO - Nickles Julie DO (2 miles)
• Family Health Associates (2.7 miles)
• MyEyeDr (2.9 miles)
• MyEyeDr (3.1 miles)
• Gary A. Lease MD (3.3 miles)

Parks

• Cousler Park (2.7 miles)
• Reservoir Park (6.2 miles)
• Bob Hoffman Fields (6.3 miles)
• York County Rail Trail - Brillhart Station (6.3 miles)
• John Rudy County Park (6.7 miles)
• Conewago Day Use Area (6.7 miles)
• York Heritage Rail Trail (6.8 miles)

Hospitals

• UPMC Memorial Hospital (2.8 miles)
• UPMC Memorial (2.8 miles)
• York Hospital - Imaging Department (6.2 miles)
• WellSpan Behavioral Health (6.4 miles)
• WellSpan Surgery & Rehabilitation Hospital (6.9 miles)
• Wellspan Gettysburg Hospital (7.2 miles)
• Dermatology & Skin Surgery Center of York (7.3 miles)

Theaters

• West Manchester STM 13 (2.9 miles)
• Frank Theatres Queensgate Stadium 13 (7.5 miles)

Places of Worship

• Madison Av Church of the Brethren (4.3 miles)
• First Baptist Church (7.5 miles)