Synergy Home Care of Mid Penn

Pros

• The local Synergy office is described as very helpful with excellent caregivers.
• Michelle's approach is praised for making clients feel comfortable and for her responsiveness.
• The agency's responsiveness and professionalism are consistently highlighted.
• Caregivers are noted as kind, attentive, and a special support for family members.
• Office staff are commended for clear communication and good caregiver matching.
• The team has gone above and beyond, including during the Covid pandemic, to ensure caregiving coverage.
• Caregivers are professional, proactive, and willing to do extra tasks to help.
• Clients report peace of mind and trust in Michelle and the staff's commitment.
• Synergy Home Care is described as trustworthy, dependable, and compassionate non-medical home health care.
• Families describe the caregivers as warm, empathetic, and genuinely caring for loved ones.

Cons

• They were not willing to travel to the Middletown area for the father's care, and were not recommended.
• The company was criticized for needing better management skills.
• The owner, Michelle, was described as mean and spiteful.
• The reviewer claimed Michelle fired their client due to staffing shortages during COVID.
• The reviewer alleged the client was left alone for long periods because no help was sent.

Review

The collection of experiences people have shared about Synergy HomeCare paints a portrait of a company that many families turn to for compassionate, attentive support, while also revealing a few tensions that can arise in non-medical home care. Across the board, several families describe local offices as welcoming and responsive, with caregivers who are kind, patient, and dependable. The tone from these reviewers is often one of relief and reassurance: having trained caregivers in the home can bring a much-needed sense of peace of mind, knowing that a professional team is coordinating care and communicating with family members.

Many reviewers emphasize the strength of the caregiving staff. The helpers that the local offices send are frequently described as excellent, attentive, and well-matched to the needs of the person receiving care. Families highlight routine tasks such as assisting with morning activities, bathing, meals, running errands, and taking clients to doctor visits. Beyond practical support, caregivers are described as companions who engage with clients on a personal level, offering conversation, gentle encouragement, and practical help with daily living. The consistency and reliability of the office team - especially in managing caregiver assignments and staying in touch with families - are repeatedly praised as a core strength.

A recurring highlight is Michelle, the owner, and the role she plays in introducing the agency to families and setting the tone for care. Several reviews recount Michelle visiting homes to meet clients, listening to concerns, and offering approaches that help even resistant seniors feel more comfortable with accepting help. Positive comments portray Michelle and the office staff as genuinely committed to providing reliable service and peace of mind for relatives. In many of these accounts, the personal touch - meeting in person, explaining options, and staying responsive - proves crucial in building trust and easing transitions into in-home care.

Of course, the experiences are not uniformly glowing. One reviewer notes a serious concern about management skills, signaling that there may be internal differences in how the business is run or how crises are handled. Another reviewer takes aim at the owner, alleging that staffing shortages during a COVID crisis led to neglectful outcomes for a client and criticizing the owner's honesty about staffing. That account also claims the owner was aware of the reviewer's identity and invited direct contact to resolve the matter. These testimonials illustrate that, while many families have had overwhelmingly positive interactions, there are voices that question leadership and organizational responsiveness in challenging times. Such contrasts remind prospective clients that experiences can vary and that clear communication about staffing and coverage matters.

The Covid era features prominently in several positive notes. Reviewers describe moments when Synergy went above and beyond to ensure coverage for loved ones during the height of the pandemic. They recount that caregivers and office staff worked to find substitute caregivers when plans changed, and that the team communicated concerns back to the family. This resilience under pressure is framed as a hallmark of dedication, reinforcing the sense that the agency can be a dependable partner when circumstances are difficult and unpredictable.

Long-term relationships with the agency emerge as another strong thread. Some families describe using Synergy for extended periods - years in some cases - during which caregivers became familiar faces who supported routines, meals, transportation, and light companionship. The ability to maintain continuity, or to quickly arrange a replacement when a regular caregiver was on vacation or ill, is highlighted as a key benefit. In these narratives, Michelle and her office staff are shown as actively maintaining care plans and ensuring that family members felt secure about who was coming into the home and how care was delivered.

The culture within the agency and among its staff also comes through in multiple reviews. Employees are described as dedicated, compassionate, and patient, with a focus on the comfort and dignity of clients. Families speak highly of the empathy and warmth shown by caregivers, and of an organizational ethos that prioritizes the client's well-being. Some reviewers even celebrate Synergy as a good place to work, which they perceive as translating into better, more attentive care for clients. When care plans need to adapt due to vacations or illnesses, the team's ability to find suitable substitutes is consistently cited as a major strength.

Caring for loved ones with serious conditions - such as Alzheimer's - appears in several accounts as a particular area where the agency excels. Reviewers describe caregivers as extremely dependable and attentive to the evolving needs of individuals in later stages of dementia. In these cases, families report that caregivers look for extra tasks to support the person's well-being, help with daily routines, and provide companionship that helps both the client and the family feel at ease. The sense of trust - founded on consistent, compassionate care and transparent reporting back to family members - appears repeatedly in these testimonials.

Overall, the sentiment toward Synergy HomeCare is strongly positive, with a clear sense that the agency brings dignity, reliability, and empathy into people's homes. Families frequently encourage others to give the agency a call to see the real difference for themselves, especially when a trusted caregiver placement, thoughtful daily support, and responsive office coordination are what families need most. Yet, readers should also note the caveats raised by some reviewers: geographic coverage, the possibility of staffing shortages during crises, and the importance of evaluating how management handles difficult periods. For families researching non-medical home care, the stories suggest that Synergy can be a compassionate, capable ally, while also underscoring the value of proactive questions about coverage areas, caregiver matching, and crisis planning in advance.

This part of Carlisle, Pennsylvania, offers a convenient location with easy access to various healthcare facilities such as Carlisle Regional Pulmonary & Sleep Medicine and UPMC Pinnacle Carlisle for your medical needs. Additionally, there are pharmacies nearby including CVS Pharmacy and Smart Meds Pharmacy for your convenience. The area also features a variety of dining options ranging from fast food at McDonald's to sit-down restaurants like Applebee's and rustic dining at Walnut Bottom Diner. For recreation, there are several parks in the vicinity such as Plainfield Playground and Memorial Park. Furthermore, there are cafes like Panera Bread and Denim Coffee for social gatherings or quiet moments. Places of worship such as West Street Ame Zion and Haven of Hope Pentecostal Church provide spiritual support within the community. Overall, this area offers a balance of essentials for senior living in a welcoming environment with access to necessary services.

Physicians

• Carlisle Regional Pulmonary & Sleep Medicine (0.2 miles)
• Musculoskeletal Institute (0.4 miles)
• Carlisle Family Care (0.4 miles)
• Alexander Spring FamilyCare (0.4 miles)
• Penn State Health Medical Group (0.4 miles)
• Moffitt Heart & Vascular Group (0.4 miles)
• Penn State Health Medical Group - Jennifer Court Endocrinology (0.4 miles)

Hospitals

• Carlisle Regional Medical Center (0.5 miles)
• UPMC Pinnacle Carlisle (0.5 miles)
• All Better Care (0.8 miles)
• Carlisle Hospital (1.9 miles)

Restaurants

• McDonald's (1.2 miles)
• Walnut Bottom Diner (1.2 miles)
• The Pizza Grille (1.8 miles)
• Rustic Tavern (1.8 miles)
• Leo's Homemade Ice Cream (1.9 miles)
• Applebee's (1.9 miles)
• Carlisle Diner (1.9 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• Smart Meds Pharmacy (2.9 miles)
• Quality Care Pharmacy (5.1 miles)
• Alert Pharmacy (5.1 miles)
• Holly Pharmacy (5.3 miles)
• Lyons Protein Source (8.4 miles)
• Big Spring Pharmacy (8.7 miles)

Parks

• Plainfield Playground (2.2 miles)
• Memorial Park (2.7 miles)
• Letort Park (2.8 miles)
• Stony Ridge Park (8.3 miles)

Cafes

• Panera Bread (2.2 miles)
• Denim Coffee (2.6 miles)
• Caffe 101 (6 miles)

Places of Worship

• West Street Ame Zion (2.3 miles)
• Mt Holly Springs Church of God (4.5 miles)
• Haven of Hope Pentecostal Church (6.1 miles)
• Big Spring United Lutheran Church (6.5 miles)
• Huntsdale Church of the Brethren (6.8 miles)
• Gods Missionary Church Parsonage (7.8 miles)
• Blue Mountain Charge Office (7.9 miles)