19 Brookwood Ave Ste 103, Carlisle, PA 17015
To contact a resident: (866) 695-8233
For more information about senior living options: (866) 208-4318
Overall Review of MedStaffers
Pros
The hard-working, locally owned company is praised for its innovation.- MedStaffers treats staff and consumers with dignity and is noted as polite, with many recommending it.
- The MedStaffers team is a joy to work with.
- The intake nurse was professional, knowledgeable, and passionate about her work.
- The nurses, office staff, and Home Health aides are very kind and eager to provide the right help.
- MedStaffers is a great company that cares a lot about both clients and employees.
Cons
They are very unprofessional and rude.- They lie to both clients and employees, giving them the runaround.
- They never have coverage for their aides and don’t inform when an aide won’t be there.
- They can’t even fill basic hours and fail to provide the staffing promised.
- They have no backup program for no-shows, leaving clients on their own.
- They sometimes send unqualified aides who cannot meet the client's needs.
Review
MedStaffers in Carlisle is best suited for families that prize a locally owned, caregiver-first approach and are willing to manage scheduling gaps in exchange for a warmly staffed, hands-on service. The reviews repeatedly note kind, dedicated nurses, office staff, and aides who genuinely want to help, plus an intake process that moves quickly to get care started. This is not a polished, nationwide case-management machine; it is a small operation where personal relationships matter and where care can feel personal and responsive when it works. Those who seek a strong personal touch and are able to craft a practical plan around potential scheduling hiccups will find value here. Those needing guaranteed coverage will want alternatives.
Alternatives to consider are agencies with larger staff pools and formal backup coverage, or facility-based options that guarantee 24/7 staffing. If the requirement is uninterrupted, around-the-clock care or highly predictable hours, MedStaffers' back-up gaps become a decisive flaw. Families dealing with complex medical needs, or those living far from readily available backup caregivers, should weigh the risk of last-minute cancellations or unqualified replacements. In short, MedStaffers can work where flexibility and personal touch count more than impeccable reliability, but it is not the safest bet for high-dependency clients who cannot tolerate care gaps.
On the upside, the personal warmth of the crew and their willingness to help can create a lifeline for someone who values a human touch over systems. Instances of prompt intake and easy access to care coordination, when not clouded by communication lapses, show what this agency can deliver: kindness, responsiveness, and genuine alignment with a client's needs. Several clients report positive relationships with aides, and one family even describes care as feeling like home because the caregiver is a relative. These threads indicate a capacity for high-quality caregiving, provided the scheduling and continuity are managed more reliably than the worst days described in the complaints.
Yet the biggest red flag is systemic coverage instability. Multiple reviews describe no-backup policies, frequent no-shows, and shifts left unfilled for weeks. Communications can fracture at the worst times, care plans change, calls about coverage arrive late, and replacements arrive with questions about qualifications. The practical impact can be severe for vulnerable clients, including those with spinal cord injuries or other needs requiring constant monitoring, where hours can stretch to 12-hour gaps or longer. The fear of being without a caregiver at critical moments undermines the value of the compassionate staff and erodes trust.
Families can mitigate risks by demanding a concrete backup plan, a written service agreement outlining coverage expectations, and a named supervisor who will be accountable for scheduling issues. Insist on more than one caregiver for each client and on proactive communication, weekly calendars, advance notice of any changes, and swift escalation protocols. Check references with recent clients who required 24/7 support, and demand evidence of stable staffing over time, not just one shining intake experience. A formal commitment to backup coverage when a primary caregiver is unavailable should be non-negotiable, as should transparent reasoning for any staffing changes.
Bottom line: MedStaffers offers accessible, compassionate home care with a strong local presence and genuine care from the staff. It shines when families can leverage its welcoming culture and quick intake, but it falters where coverage reliability is non-negotiable. For those who can structure a robust backup and keep expectations flexible, the agency can deliver meaningful support. For others who require relentless reliability, more established agencies or facility-based options with proven backup protocols should be the default choice. In Carlisle, the decision hinges on tolerance for gaps and the readiness to actively manage care coordination alongside the agency.
Harrisburg International (24 miles away)
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