Manorcare Health Services - Carlisle

Pros

• The facility was clean, with shining floors and pleasant smells, creating a welcoming environment for residents and visitors alike.
• The staff was friendly and helpful, contributing to a positive atmosphere and ensuring residents felt valued.
• Residents engaged in meaningful activities, fostering friendships and emotional connections among them.
• Many visitors appreciated the quality of care provided to their loved ones, noting that the staff was accommodating and communicative about their progress.
• A resident’s family felt reassured knowing their loved one was being taken care of comfortably and with attention to her needs during her stay.
• The food served at the facility received positive remarks from both residents and visitors, enhancing the overall dining experience.

Cons

• The facility is consistently short-staffed, leading to inadequate care for residents.
• Many residents are treated as mere numbers rather than individuals with personal needs.
• A resident fell three times within four days, indicating a lack of proper supervision and fall prevention measures.
• Staff was unresponsive, taking up to 30 minutes to answer call buttons and 10 hours to provide necessary diagnostic care after a serious injury.
• One visitor encountered a nurse who was dismissive and rude when discussing medication allergies, demonstrating a lack of professionalism in the staff's communication.
• Food service issues were prevalent, with trays left unattended for residents who were unable to eat independently.
• The presence of cockroaches and cleanliness issues raised significant concerns about hygiene standards in the facility.
• A resident was found in an inappropriate state with no sheets on the bed, highlighting neglect in personal care.
• Communication between nursing staff and family members was poor, resulting in misdiagnoses and ignored medical needs.
• Overall experiences at ManorCare were overwhelmingly negative, with many suggesting it should be shut down due to its inefficiency and lack of proper care standards.

Review

The experiences shared by visitors and residents of ManorCare in Carlisle, particularly those in the dementia and Alzheimer’s unit, reflect a stark contrast between favorable and unfavorable care conditions. Some family members express their gratitude for the cleanliness, organization, and warmth exhibited by staff, appreciating the variety of activities available to residents. These positive sentiments underscore an environment that encourages social interaction among residents, as seen when one visitor noted a heartwarming reunion between two friends. For these families, visiting their loved ones brings delight and reassurance that they are in good hands.

However, this positive outlook is met with substantial criticism from others who report serious deficiencies in care. One visitor expressed deep concern for their mother, flagged as a fall risk yet experiencing multiple falls within just four days. Eyewitness accounts detail an alarming lack of communication regarding her condition among guests and staff alike. The solution proposed was inadequate; confining her to a wheelchair at the nursing station proved impractical and dangerous. This echoed throughout other reviews that pointedly criticized long response times for call buttons and neglect during emergencies—one resident described waiting ten hours for an x-ray after her mother broke her hip.

Another account further illustrated neglectful practices within the facility as a visitor recounted finding their step-son incapacitated without proper bedding or basic necessities like water. The staffing issues remain prevalent in many testimonies; while some participants acknowledged efforts made by individual staff members, they also highlighted the agency workers' unfamiliarity with ongoing patient needs as detrimental to overall care quality. Visitors described feeling disgusted by what appeared to be systemic failings related to staffing shortages impacting resident well-being.

Furthermore, numerous reviewers pointed out severe inadequacies in food service and overall hygiene standards at ManorCare. One individual reported their parent losing weight due to missed meals because trays were left unattended without prompting them to eat—a deeply concerning issue suggesting potential neglect unrelated to the physical needs of residents. Others mentioned unclean facilities where pests were present—an unacceptable circumstance in any caregiving setting.

The disconnect between administration's perceived priorities versus resident treatment added fuel to visitor frustrations surrounding understaffing issues. Many felt that financial motivations led management to take on more patients than could be adequately cared for given limited resources available—leading to strain on both staff members and residents alike. Comments regarding double standard practices also arose: while one participant was stopped from helping fellow patients during meal times due solely to limited personnel resources managing dietary assistance.

Despite these negative reports highlighting inefficiencies—the reviews reveal a common thread of compassion shown by certain caregivers who genuinely strive toward upholding dignity amid difficult circumstances; however, it remains clear that systemic shortcomings undermined their efforts across multiple facets of care—including patient safety monitoring systems which essentialized human oversight over strict policies alone.

What ultimately emerges from these varied experiences is a complex narrative about assisted living facilities like ManorCare—it is not simply black or white but rather shades of gray that require deeper exploration beyond surface observations or single glimpses into daily life therein each visit tells only part of story unfolding within its walls.

Restaurants

• Walnut Bottom Diner (0.1 miles)
• McDonald's (0.2 miles)
• Applebee's (0.9 miles)
• Super Buffet (1.1 miles)
• Chili's Grill & Bar (1.1 miles)
• Five Guys Burgers & Fries (1.2 miles)
• Cracker Barrel (1.2 miles)

Physicians

• Hartzell Eye, MD (0.2 miles)
• Carlisle Ear Nose & Throat (0.2 miles)
• Carlisle Endoscopy Center (0.3 miles)
• Currie & Hecht (0.3 miles)
• Orthopedic Institute of Pennsylvania (0.4 miles)
• Appalachian Orthopedic Center (0.4 miles)
• Dr William Phelan, MD (0.5 miles)

Hospitals

• All Better Care (0.4 miles)
• UPMC Pinnacle Carlisle (0.6 miles)
• Carlisle Regional Medical Center (0.7 miles)
• Carlisle Hospital (1.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Smart Meds Pharmacy (1.9 miles)
• Quality Care Pharmacy (4.7 miles)
• Alert Pharmacy (4.7 miles)
• Holly Pharmacy (4.9 miles)
• Lyons Protein Source (9.5 miles)
• Big Spring Pharmacy (9.8 miles)

Cafes

• Panera Bread (1.1 miles)
• Denim Coffee (1.7 miles)
• Caffe 101 (5 miles)

Places of Worship

• West Street Ame Zion (1.4 miles)
• Mt Holly Springs Church of God (4.1 miles)
• Haven of Hope Pentecostal Church (7.1 miles)
• Huntsdale Church of the Brethren (7.5 miles)
• Big Spring United Lutheran Church (7.6 miles)
• Newville-Shepherds Gate Worship Center (8.8 miles)
• Gods Missionary Church Parsonage (8.8 miles)

Parks

• Letort Park (1.8 miles)
• Memorial Park (1.9 miles)
• Plainfield Playground (3.1 miles)
• Stony Ridge Park (7.3 miles)