Concordia at Rebecca Residence

Pros

• The facility is exceptionally clean and well-maintained, offering spacious rooms that contribute to a pleasant environment.
• Staff members, including aides and nurses, are described as kind, caring, and attentive to residents’ needs.
• Therapy services provided at the facility are praised for being wonderful and effective during rehabilitation.
• The administration has been responsive and professional in addressing family concerns promptly.
• Residents enjoy various activities, with staff making efforts to include them in social events such as church services.
• The scenic outdoor grounds and appealing interiors enhance the overall experience for residents and their families.
• Families express appreciation for the compassionate care provided to their loved ones during difficult times.

Cons

• There is a complete lack of communication between the facility and family regarding discharge concerns and plans.
• The LPN was uninformed about incidents involving residents' falls, leaving families frustrated.
• Residents do not get the care they need due to understaffing and administrators focused on profit.
• An aide's rough handling of a resident after surgery caused distress and could have resulted in serious injury.
• Essential items like paper towels were unavailable for days, forcing residents to improvise with their clothing.
• Medications were not ordered as needed, leading family members to sneak in required medications for a severe respiratory condition.
• Inappropriate meals were served that did not accommodate dietary restrictions, showing neglect in food service.
• The average wait time for help from staff was excessively long, compromising resident care.
• The facility had broken furniture, unclean conditions, and overall terrible staff involvement in patient care.
• There was an incident that led to pneumonia and infection due to inadequate hygiene practices by the aides.

Review

The reviews for Rebecca Residence, a skilled nursing facility, present a complex picture of the care provided to residents, highlighting both commendable aspects and significant shortcomings. On one hand, many reviewers noted that the premises were clean, well-maintained, and inviting. The exterior grounds were described as scenic, featuring a pond and well-kept gardens. Inside the facility, the atmosphere was said to be orderly and professional, with comfortable and spacious rooms that provided semiprivate accommodations for those sharing spaces. Residents enjoyed an array of activities designed to engage them, suggesting an effort by the staff to create a vibrant community atmosphere.

Nevertheless, a stark contrast in experiences became apparent when it came to communication about resident care—particularly concerning discharge planning and incident reporting. Family members expressed frustration over a lack of updates on their loved ones' conditions. One reviewer shared that despite their relative being in the facility for nearly two weeks without any formal communication from healthcare providers about discharge concerns or plans, they received multiple calls only to inform them of falls their family member had experienced. This absence of clear communication left families feeling distressed and uninformed about necessary medical updates or care strategies needed for recovery.

Staffing issues emerged as another critical area needing attention at Rebecca Residence. Several reviews raised concerns about understaffing in the facility which subsequently affected the quality of care received by residents. Complaints included examples where aides seemed overwhelmed with tasks leading to neglectful circumstances during caregiving hours; this included considerable wait times to receive assistance—reported as long as 45 minutes before someone would respond to call bells. Those who had worked in healthcare noted that there seemed to be a lack of oversight from registered nurses (RNs), leaving licensed practical nurses (LPNs) stretched thin while aides took on many responsibilities typically not within their scope.

In stark contrast to these negative experiences surrounding staff interactions was praise directed towards specific caregivers who stood out for their dedication and compassion. Several reviewers specifically mentioned exceptional nursing staff members who provided quality care during difficult times; these caregivers brought comfort amidst challenges faced by residents recovering from serious medical procedures such as hip replacements or battling chronic illnesses like dementia or Alzheimer’s disease. Individual accounts celebrated certain night nurses whose attentiveness made lasting impressions on patients during vulnerable moments.

Unfortunately, some family members recounted alarming treatment incidents within the facility that prompted immediate action; one particularly distressing account involved improper handling methods resulting in physical distress two days post-surgery for a resident recovering from hip replacement surgery. Furthermore, complaints arose about inadequate attention given to dietary needs leading patients—such as those with gluten intolerance—to receive inappropriate meals lacking sides or nutritional balance altogether. One relative expressed outrage after having no choice but sneak medications into the facility after staff failed repeatedly to order necessary prescriptions for severe asthma.

Ultimately, while fortunate individuals encountered skilled professionals dedicated toward compassionate patient interactions at Rebecca Residence—the cumulative evidence presented through collective experiences points toward systemic flaws undermining overall reliability across operations: ineffective communication channels with families regarding treatment progressions compounded by staffing shortfalls creating dangerous delays in patient care lead many individuals urging others against considering this facility as an option suitable for loved ones requiring special assistance during recovery endeavors—instead advocating caution based on personal experiences fraught with risk factors potentially affecting vulnerable populations seeking rehabilitative support.

Restaurants

• Narsici Winery (0.5 miles)
• Strange Roots Experimental Ales (1.6 miles)
• Eat'n Park (2.7 miles)
• Primanti Bros. Restaurant and Bar Allison Park (2.8 miles)
• Grieco's Carefree Inn & Restaurant (3.1 miles)
• Wendy's (3.3 miles)
• Applebee's (3.4 miles)

Cafes

• Panera Bread (2.5 miles)
• Starbucks (3.4 miles)
• Starbucks (5.5 miles)
• Panera Bread (7 miles)
• The Bloom Cafe At (7.4 miles)
• Starbucks (7.8 miles)
• Panera Bread (7.8 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• Rite Aid (2.9 miles)
• Walgreens (5.6 miles)
• Walgreens (6.1 miles)
• Rite Aid (6.5 miles)
• Medicine Shoppe (6.7 miles)
• Rite Aid (6.8 miles)

Physicians

• Harmarville Health South Rehab (3.8 miles)
• Sherer Family Medicine-Upmc (6.7 miles)
• North Pittsburgh Oral Surgery (6.9 miles)
• Renaissance Family Practice (7 miles)
• Allegheny Rheumatology (7 miles)
• Advanced Dermatology (7.5 miles)
• Greater Pittsburgh Orthopaedic Associates - Brackenridge (8.2 miles)

Places of Worship

• St Richard's Church (4.2 miles)
• Bethlehem Lutheran Church (6.3 miles)
• St Irenaeus Church (6.5 miles)
• Valencia Presbyterian Church (6.9 miles)
• Mount Saint Peter Roman Catholic Church (7.6 miles)

Parks

• Deer Lakes Park (4.5 miles)
• Fall Run Park (5.6 miles)
• Rachel Carson Park (7 miles)
• Riverview Memorial Park (7.6 miles)
• Middlesex Twp Community Park (7.8 miles)
• Aspinwall Riverfront Park (7.9 miles)

Theaters

• Cinemark (5.7 miles)
• Cinemark North Hills And Xd (6.8 miles)

Hospitals

• Passavant Hospital Emergency Room (6.4 miles)
• UPMC Passavant (6.5 miles)
• Department of Radiology (7.8 miles)
• St Margaret's Hospital Emergency Department (7.9 miles)
• Alle-Kiski Medical Center (8.5 miles)