Towne House Apartments

Pros

• The manager is very good.
• Betsy, the property manager, cares for the property and is handy, helpful, and kind.
• The building is cleaner and safer since the new management took over.
• The place has really improved over the last couple of years with the new management company.
• The staff are very friendly and helpful and keep the property looking great.
• It is a great place to live for a 55 and older community.
• The manager and her team care about the tenants and the building.
• They are great people to work with.

Cons

• The staff are very rude.
• They have no compassion and are very unprofessional toward residents.
• They tell residents to call the office, but they never pick up the phone even when they are in the office.
• They treat the elderly poorly.

Review

This community sits at the center of a mixed set of experiences from its residents and those who work with the property. For one family, the story begins with decades of life in the same place, and a sharp turn when new management arrived. After many years of living there, the writer's mom was moved out when management changed. The move is framed by a troubling encounter with the new staff: described as rude and unprofessional, they reportedly showed little compassion for the elderly residents. The reviewer recalls being told to call the office when questions arose, yet the office would not answer even while the staff were in the same building. This disconnect - employees who could not or would not respond to questions when they were physically present - left a lasting sense of heartbreak and frustration about how the residents were being treated.

Yet the sentiment around the same property is not uniformly negative. Other voices speak warmly of their experiences under the same management transition. One reviewer plainly states, "Very happy here. Very good manager," signaling a strong satisfaction with the leadership and daily operations. Another professional who services the building - an electrical contractor - also conveys a positive picture: scheduling has been smooth, invoices are paid on time, and the manager and her team are described as caring deeply about both the tenants and the building. This perspective highlights reliability and a collaborative approach that makes it easy for service providers to work with the management.

Further praise centers on tangible improvements and attentive leadership. A resident notes that the place has "really improved in the last couple years with the new management company," singling out Betsy, the property manager, as someone who "really cares for the property." The account continues with a personal touch: the writer's mother has lived in the building for seven years, and previously it was run down. Since the new company took over, it is described as cleaner and safer, with the parent now "in good hands." This testimony frames the transition as a meaningful upgrade in care, safety, and upkeep.

There is also a sense of community pride and a clear value placed on the demographic the property serves. Several comments reinforce that this is a "Great 55 and older community" and a "great place to live," emphasizing that the environment is suited to seniors and designed to support their well-being. The repeated affirmation of the community's quality suggests that, for many residents, the atmosphere, safety, and neighborly spirit contribute to a positive living experience that complements the physical improvements and professional management.

Maintaining the grounds and staying accessible to residents appear as additional hallmarks of the favorable reviews. One reviewer notes that "The staff are very friendly and helpful! They keep the property looking great," highlighting both personal warmth in the staff and the visual upkeep that contributes to residents' comfort and pride in their living space. A more general compliment - simply, "Very good" - echoes the overall tone of satisfaction expressed by multiple voices, reinforcing that there is a solid base of approval among residents and service partners alike.

Taken together, the collection of reviews paints a nuanced portrait of a property in transition. On one hand, the arrival of new management brought a painful perception of rude and unresponsive treatment for some residents, particularly those who rely on caregivers and clear communication. On the other hand, others celebrate improved leadership, consistent scheduling, timely payments, and a demonstrable commitment to safety, cleanliness, and community life under Betsy's stewardship. The 55+ designation and the emphasis on a welcoming, well-kept environment further color the overall experience, suggesting that for many residents and their families, the building is becoming a warmer, more reliable home even as some concerns from the transition remain unresolved for others.

Located in Allentown, Pennsylvania, this neighborhood offers convenient access to a variety of essential services for senior living. With hospitals such as St Luke's and Lehigh Valley nearby, healthcare needs are easily met. There are also several pharmacies within a short distance for medication needs. In terms of dining options, there are a range of restaurants offering diverse cuisines, from traditional American fare at Hamilton Family Restaurant to Mexican dishes at Cali Burrito. Places of worship such as Christ Lutheran Church and St Thomas More Catholic Church provide spiritual support, while parks like Cedar Creek Park offer opportunities for recreation and relaxation. Additionally, cafes like Starbucks and Panera Bread provide comfortable spaces for socializing with friends or enjoying a cup of coffee. Overall, this area offers a mix of amenities that cater to the needs and interests of seniors looking for a vibrant community in which to live.

Hospitals

• St Luke's Radiology/X-Ray-Allentown Campus (0.1 miles)
• St Luke's Hospital (0.1 miles)
• Lehigh Valley Hospital (0.5 miles)
• Diagnostic Care Center (0.5 miles)
• Singh Sandeep MD - Good Shepherd Rehab Hospital (1.6 miles)
• Lehigh Valley Hospital - Mother/Baby Unit (2.5 miles)
• Open Heart Unit (2.5 miles)

Restaurants

• Hamilton Family Restaurant (0.3 miles)
• Yocco's Hot Dog King (0.4 miles)
• Union and Finch (0.4 miles)
• Cali Burrito (0.4 miles)
• Ritz Barbecue (0.4 miles)
• Lily Sushi Grill & Seafood Bar (1.6 miles)
• TGI Friday's (1.6 miles)

Physicians

• Smita V. Deshpande, MD (0.5 miles)
• Howard J Kushnick (0.5 miles)
• Lehigh Valley Hosp-Radiology (0.5 miles)
• Lehigh Ob-Gyn (0.5 miles)
• ABC Pediatrics (0.5 miles)
• Dr. Binae Karpo Optometry (1.4 miles)
• Allen Town Ear Nose & Throat (1.5 miles)

Pharmacies

• Walter's Pharmacy (0.5 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.2 miles)

Places of Worship

• Christ Lutheran Church (0.7 miles)
• St Thomas More Catholic Church (1.6 miles)
• Dubbs Memorial Ucc (1.7 miles)
• City Limits Assembly of God (2.1 miles)
• Bethany United Methodist Church (4 miles)
• St Peter's Preschool (4.1 miles)

Parks

• Cedar Creek Park (2.3 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (2.7 miles)
• Panera Bread (3.5 miles)
• Starbucks (4 miles)
• Starbucks (4.2 miles)