Pros

• The staff at Phoebe Allentown is described as friendly, respectful, and wonderful, providing excellent care to residents.
• Many reviewers note the cleanliness and maintenance of the facility, highlighting it as a pleasant environment for loved ones.
• Residents are reported to be happy with their experiences, with some families expressing satisfaction with the progress made in therapy.
• The food served at Phoebe Allentown has received positive remarks, particularly for being good for institutional fare and satisfying to the residents.
• The overall experience at Phoebe Allentown has been described as excellent by several families, leading them to recommend the facility to others.

Cons

• The staffing levels at Phoebe Allentown were insufficient, leading to inadequate assistance for residents.
• There were significant delays in obtaining medications, resulting in missed doses of important medicines.
• An aide shoved a resident during a shower attempt, causing a fall.
• A loved one discovered pressure ulcers and missing clothes after the transfer to assisted living.
• Administrative issues regarding Social Security paperwork have caused stress and frustration for families.
• The overall experience has been disappointing, with concerns about the quality of care continuing to persist.

Summary

Phoebe Allentown has garnered a wide range of reviews, reflecting varied experiences from families and loved ones of residents. While some testimonials express great satisfaction with the rehabilitation services, staff attentiveness, and overall environment, others highlight critical issues concerning care quality and operational inefficiencies that raise significant concerns.

One of the most distressing accounts comes from a family whose loved one faced severe medication delays during their stay. They reported waiting over 12 hours for medications on the first day and experiencing missed doses of essential drugs, which ultimately exacerbated their loved one’s health condition. In addition to this alarming delay in medication administration, they recounted troubling incidents involving staff interactions; notably, an aide allegedly shoved their loved one during an attempted shower, resulting in a fall. This incident was compounded by the discovery of pressure ulcers upon transferring to assisted living, as well as missing personal belongings. Such experiences have left this family feeling disillusioned and frustrated with the facility's ability to provide safe and prompt care.

In stark contrast to these negative experiences are those who commend Phoebe Allentown for its positive qualities. Many reviewers praised the staff for being courteous and attentive. One individual remarked on how their husband made significant progress in rehabilitation thanks to dedicated therapists who worked hard to improve his mobility. Families consistently noted responsive nursing staff willing to address any questions or concerns promptly. These positive comments point towards an effort by many team members at Phoebe Allentown to provide compassionate care despite apparent systemic challenges within the facility.

The physical environment at Phoebe Allentown also receives favorable mentions across various reviews. Many visitors described the premises as clean, well-maintained, bright, and inviting compared to other facilities they had encountered. Residents appreciated amenities such as social activities, a variety of food options—including good quality desserts—and a range of recreational facilities like exercise rooms, libraries, and game areas that contributed positively to their experience within the community.

However, it is worth noting that specific instances regarding paperwork handling have surfaced unsettling issues related to financial operations at Phoebe Allentown. One family expressed frustration over continual mishandling of Social Security paperwork for several months after transferring their loved one there—a situation that added considerable stress during already challenging times marked by health complications due to dementia. The inability of administrative staff to process necessary documentation efficiently led them into contemplating relocation for better management elsewhere.

Despite conflicting perspectives about resident care quality at Phoebe Allentown—where some families feel thoroughly satisfied while others remain deeply disappointed—there exist collective insights into what could be improved upon based on these reviews. Staffing levels were recurrently mentioned as critical; increasing staff availability could potentially mitigate many issues regarding timely assistance and reduce risks associated with falls or other accidents among residents requiring heightened support in daily activities.

Overall, Phoebe Allentown presents a mixed landscape where positive avenues coexist alongside areas needing substantial enhancement. For prospective residents or families considering this facility for elder care services—especially those who may require therapeutic rehabilitation—it is advisable to thoroughly investigate both sides before making decisions while advocating directly for transparency around any operational shortcomings observed during visits or communications with current residents and families alike.

This part of Allentown, Pennsylvania offers a variety of amenities that may appeal to seniors looking for a comfortable and convenient location to live. There are several restaurants nearby, such as Hamilton Family Restaurant and Cali Burrito, providing easy access to dining options. Close proximity to pharmacies like Walter's Pharmacy and healthcare facilities including Lehigh Valley Hospital and ABC Pediatrics ensures access to medical care. Places of worship like Christ Lutheran Church and City Limits Assembly of God cater to spiritual needs. Parks like Cedar Creek Park offer opportunities for outdoor recreation, while cafes such as Starbucks and Panera Bread provide spaces for socializing and enjoying coffee. Overall, this area provides a mix of services that can support a comfortable and fulfilling lifestyle for seniors.

Restaurants

• Hamilton Family Restaurant (0.3 miles)
• Ritz Barbecue (0.3 miles)
• Yocco's Hot Dog King (0.4 miles)
• Cali Burrito (0.4 miles)
• Union and Finch (0.7 miles)
• Lily Sushi Grill & Seafood Bar (1.3 miles)
• Chipotle Mexican Grill (1.5 miles)

Physicians

• Howard J Kushnick (0.3 miles)
• Lehigh Valley Hosp-Radiology (0.3 miles)
• Lehigh Ob-Gyn (0.3 miles)
• Smita V. Deshpande, MD (0.4 miles)
• ABC Pediatrics (0.4 miles)
• Dr. Binae Karpo Optometry (1.1 miles)
• Allen Town Ear Nose & Throat (1.2 miles)

Hospitals

• Lehigh Valley Hospital (0.3 miles)
• St Luke's Radiology/X-Ray-Allentown Campus (0.4 miles)
• Diagnostic Care Center (0.4 miles)
• St Luke's Hospital (0.4 miles)
• Singh Sandeep MD - Good Shepherd Rehab Hospital (1.9 miles)
• Lehigh Valley Hospital - Mother/Baby Unit (2.6 miles)
• Kaysch Pavilion (2.6 miles)

Pharmacies

• Walter's Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (0.5 miles)
• Rite Aid (0.8 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2.1 miles)

Places of Worship

• Christ Lutheran Church (0.8 miles)
• Dubbs Memorial Ucc (1.7 miles)
• St Thomas More Catholic Church (1.7 miles)
• City Limits Assembly of God (2.2 miles)
• Bethany United Methodist Church (4 miles)
• St Peter's Preschool (4.2 miles)

Parks

• Cedar Creek Park (2 miles)
• Bob Rodale Cycling and Fitness Park (4 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.3 miles)
• Starbucks (3.9 miles)
• Starbucks (4.1 miles)