Manorcare Health Services-West Allen in Allentown, PA
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535 North 17Th Street, Allentown, PA 18104
For more information about senior living options: (844) 490-3973
Jewel Health and Rehab is a true shining light in skilled nursing and rehabilitation. The facility is not just a place that provides care - it is a place that cares, deeply and genuinely. Jack is one of the most hands-on, approachable, and dedicated leaders. Shelby is an impressive Director of Nursing with top-notch clinical expertise and a heart for residents. The staff go above and beyond each day. Residents are engaged, families are informed, and the quality of care is something to be proud of. Jewel Rehab and Nursing Center truly lives up to its name - a hidden gem in skilled nursing care. The staff are friendly, attentive, and genuinely care about the residents. The facility is immaculate and well-equipped, creating a comfortable, healing environment. The care team is exemplary, with therapists, nurses, and aides working together to support recovery.
They claim the staff show no common sense by not answering emergency calls. They describe the facility as neglectful, with clothing missing and rooms left dirty. They report third-shift staff mistreating residents and unresponsive management. They say billing and insurance staff are incompetent, with incorrect charges and delayed refunds. They note the place smells of urine and is dirty and depressing on the floors. They describe a mice infestation and safety concerns throughout. They conclude the facility is not recommended and advise choosing another option.Manorcare Health Services-West Allen is best suited for families seeking short- to mid-term rehabilitation where the priority is robust therapy - especially when there is active family involvement to oversee care and coordinate with staff. The facility can be a workable choice for residents who respond well to dedicated physical and occupational therapy, and for those whose families are prepared to engage directly with the care team to monitor progress, communication, and administration. It is not the right fit for households that require near-perfect consistency in 24/7 staffing, or for families that want a hands-off experience with guaranteed smooth operations across nursing, billing, and housekeeping.
Prospective buyers should also consider alternatives for comparison. The reviews clearly show that, when management and frontline teams align, care can be responsive and competent; when they do not, problems compound quickly. In particular, some residents benefited from effective therapy teams and dayshift nursing on the floor, with aides like Wendy providing attentive support. However, systemic issues surface repeatedly: nights and weekends can feel understaffed, communication from administration can be inconsistent, and billing or insurance guidance can be error-prone. For families prioritizing reliability and a consistently high standard of environment and leadership, alternatives merit serious consideration.
On the positive side, the therapy teams frequently rise to the occasion. PT and OT staff are credited with driving meaningful recovery, and dayshift personnel on the floor can deliver solid, attentive care when they are present and supported. Where leadership is accessible, families report timely updates and genuine accountability. Those moments when the care team is cohesive - nurses who inform families, aides who attend to daily needs, and therapists delivering clear progress - demonstrate the facility's potential to support meaningful rehabilitation and a dignified stay.
Yet the downsides are significant and must be weighed carefully. The most persistent red flags revolve around consistency and oversight. Numerous accounts describe third-shift care that felt neglectful or unresponsive, with families hearing about mistreatment or insufficient attention to residents' safety. Administrative and financial processes are repeatedly flagged for being opaque or error-prone, including incorrect billing, delayed reimbursements, and inconsistent insurance guidance. The physical environment also raises concern: reports of dirty floors, odors, stale conditions, and items going missing - such as clothing for a resident - underscore a pattern where basic upkeep and accountability can lapse.
Safety and quality concerns compound the decision risk. Several reviews recount bed sores, fall risks, and inadequate communication with families about medical orders or changes in condition. The memory-care experience in particular is described as challenging, with comments about less-than-appealing conditions on some floors. While a portion of the staff is praised for competence and compassion, the inconsistency across shifts makes it difficult to rely on 24/7 standards. Families should expect to engage actively: request regular care-plan reviews, insist on timely escalation to nursing leadership, and monitor equipment, hygiene, and room condition closely.
In the end, Manorcare West Allen should be treated as a rehab-focused option where therapy quality can be strong and where family involvement can compensate for uneven administrative performance - provided tolerance for operational risk is present. For families who cannot commit to day-to-day oversight or who demand highly reliable administrative and environmental standards, stronger alternatives exist. Jewel Health and Rehab in Allentown, for example, is described in reviews as led by engaged administrators and a nursing team with a palpable culture of accountability, with consistently clean facilities and high-caliber rehab care; those benchmarks are meaningful against Manorcare's mixed record. Conduct a candid site visit, speak with the admissions director, tour the memory- care and rehab floors, and request a clear, written plan for staffing, safety checks, and billing before any commitment.
Bottom line: if choosing Manorcare West Allen, pair the decision with explicit, proactive governance. Insist on a defined daily point of contact, a formal care-coordination process, and weekly family updates during rehab. Verify nurse call responsiveness, room cleanliness, and the handling of personal items. Confirm that any memory-care needs have a concrete plan for staffing, safety, and dignity. If these conditions cannot be guaranteed, or if the family cannot sustain hands-on oversight, it is prudent to look at alternatives with demonstrated leadership and consistently positive outcomes - especially for long-term residence or memory care where stability and trust are nonnegotiable.
146 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lehigh Valley International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Manorcare Health Services-West Allen is an assisted living community located in Allentown, PA. Our community offers a wide range of amenities and care services to meet the individual needs of our residents.
For the convenience and enjoyment of our residents, we provide a beauty salon for their grooming needs and cable or satellite TV for entertainment. Community operated transportation is available for errands or outings, while our computer center allows residents to stay connected with their loved ones. Our dining room offers restaurant-style dining experiences, and meal preparation and service are provided based on special dietary restrictions.
To promote physical wellness, we have a fitness room fully equipped with exercise equipment. Residents can also engage in various activities such as gaming, reading in the small library, or enjoying outdoor spaces like the garden. Additionally, Wi-Fi/high-speed internet is accessible throughout the community.
Our dedicated staff is available 24/7 through our call system and provides assistance with activities of daily living including bathing, dressing, and transfers. Medication management services are also provided to ensure proper administration. We prioritize mental wellness through specialized programs tailored to support emotional well-being.
In terms of location, Manorcare Health Services-West Allen benefits from its proximity to numerous amenities in the area. There are four cafes nearby for socializing or grabbing a cup of coffee with friends. Two parks offer opportunities for leisurely walks or relaxation amidst nature. Pharmacies and physicians' offices are conveniently located within close proximity for easy access to medical services. The surrounding area also offers diverse dining options with 33 restaurants nearby.
Residents looking for spiritual enrichment will appreciate the six places of worship located nearby where they can practice their faith. Lastly, there are 11 hospitals nearby that provide comprehensive medical care if needed.
At Manorcare Health Services-West Allen, we strive to create a comfortable and engaging environment where residents' needs are met while promoting an active and fulfilling lifestyle.
Manorcare Health Services-West Allen is located at 535 North 17Th Street, Allentown, PA 18104 in Lehigh County, Pennsylvania
Manorcare Health Services-West Allen on seniors.fyi includes 11 photos including images showing interior, healthcare, building, rehabilitation, exercise equipment, therapy room, office, computers, and more.
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Interior
Building
Trees
Windows
Landscaping
Kitchen
Exercise Equipment
Office
Healthcare
Reception
