Manorcare Health Services-West Allen in Allentown, PA

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  • Interior

    A spacious rehabilitation gym equipped with various exercise machines and therapy tools.

  • Building

    A view of a well-lit healthcare hallway with closed doors and carpeted flooring.

  • Trees

    A view of a landscaped area with a sign in front of a building, surrounded by trees and green grass.

  • Windows

    A view of a hospital patient room with two beds and natural light coming through the window.

  • Landscaping

    The outdoor sign for Jewel, situated in a green landscape.

  • Kitchen

    A cozy kitchen featuring wooden cabinets and blue countertops, complete with essential appliances.

  • Exercise Equipment

    A spacious rehabilitation therapy room equipped with various fitness equipment for patient exercises.

  • Office

    A reception desk area in an office setting with wooden cabinetry and computer monitors.

  • Healthcare

    A hospital room featuring two beds separated by curtains and equipped with medical apparatus.

  • Reception

    A modern reception area in a healthcare setting, featuring wooden cabinetry and a computer workstation.

Manorcare Health Services-West Allen in Allentown, PA

Information last verified:

535 North 17Th Street, Allentown, PA 18104

For more information about senior living options: (844) 490-3973

3.3 from 76 reviews
5 stars
37
4 stars
7
3 stars
2
2 stars
4
1 stars
26

Overall Review of Manorcare Health Services-West Allen

Pros

  • pro The staff are friendly, attentive, and genuinely invested in residents’ well-being.
  • pro The facility is clean, well-maintained, and welcoming, creating a calm, family-friendly atmosphere.
  • pro Administrator Jack and Director of Nursing Shelby are hands-on, approachable leaders who bring professionalism and warmth to the team.
  • pro The care team delivers care with dignity and respect, going above and beyond for every resident.
  • pro Families are kept informed, listened to, and reassured by responsive communication.
  • pro Rehab therapy is outstanding, with individualized care and meaningful progress.
  • pro The meals are well-balanced and tailored to residents’ needs, contributing to a positive dining experience.
  • pro Jewel Health and Rehab is highly recommended and described as a shining light in skilled nursing and rehabilitation.

Cons

  • pro The facility is filthy from top to bottom.
  • pro The building is not clean, and the food is cold and looks like slop.
  • pro The stench in the hallways is awful.
  • pro Water is not promptly provided to residents.
  • pro Many staff members seem indifferent and some are rude, showing little care for patients.
  • pro The facility is overpriced for the level of care provided.
  • pro Personal belongings, including clothing, go missing, indicating neglect.
  • pro The floors and rooms are dirty and poorly maintained, with issues like peeling paint.
  • pro There were mice infestations reported in the facility.
  • pro The administration and billing processes are confusing and unreliable, with mischarges and poor follow-up.

Review

Manorcare Health Services-West Allen is best suited for families seeking aggressive, hands-on nursing care and higher-intensity rehabilitation, with an expectation that frontline staff will be responsive and engaged in daily progress. This community can work well for residents who benefit from dense therapy schedules and practical, no-nonsense oversight from the caregiving team. It is particularly appealing to families who are willing to stay involved, ask sharp questions, and track care and billing closely, because the strongest positives lie in the day-to-day attentiveness of frontline workers when the environment is well managed.

Those considering alternatives should note that this market has not produced uniform experiences. Families with an unwavering demand for pristine surroundings, consistently flawless housekeeping, and perfectly predictable administrative interactions may want to look elsewhere. Several reviews raise concerns about smells, cleanliness on certain floors, and inconsistent attention from staff, especially during off-hours. For residents whose needs hinge on flawless communication with administration about insurance, billing, and discharge planning, the risk of mixed responsiveness suggests weighing other facilities with more uniformly reported administrative reliability.

The positive threads in the reviews point to several core strengths. When care teams are engaged, families report good communication from nurses and aides and meaningful, goal-oriented rehabilitation. In the best cases, therapy teams craft individual plans, and the patient’s progress is visible through daily improvements and dedicated attention from the therapists. Frontline staff, nurses, aides, and rehab professionals, are frequently praised for their personal commitment, with some accounts highlighting proactive support, warmth, and a familiar, family-like atmosphere. Where leadership is involved and visible, there is a culture of accountability that helps sustain reliable care on the floor.

On the other hand, the most significant red flags cluster around cleanliness, safety, and administration. A number of reviews describe odors, dirty areas, and floors not kept to a level that would reassure families about daily living conditions. Reports of missing clothing, misplaced personal items, and inadequate response to routine problems suggest gaps in accountability and inventory control. Safety concerns surface in multiple stories, bed sores, falls, and delays in addressing urgent medical questions, paired with complaints about inconsistent staffing coverage, particularly on night and weekend shifts. Billing disputes, inconsistent insurance guidance, and delays in resolving invoices further erode trust and add a financial strain to the emotional burden of a loved one’s care.

The overall calculus is nuanced: strong, capable rehab and responsive frontline care can power meaningful recovery, but that potential is undermined if the environment is unstable or the administrative scaffolding fails. For families prioritizing tangible improvements in function and daily well-being, the pros can offset some risks when staff are consistently attentive and therapy teams communicate clearly about goals and progress. Yet the pattern of cleanliness concerns, care inconsistencies on certain shifts, and billing or discharge planning frustrations tilts the balance toward caution. In practical terms, this means the decision hinges on the degree of risk tolerance and the level of hands-on advocacy a family is prepared to provide.

To move forward decisively, prospective residents and their families should insist on a disciplined, in-person evaluation before admission. Schedule a tour focused not only on common spaces but also on patient rooms, the memory care area if applicable, and the specific unit where the loved one would reside. Meet with the director of nursing, the administrator, and the social services or discharge planner to gauge responsiveness, transparency, and track record with insurance and billing. Verify up-to-date housekeeping standards, round-the-clock staffing coverage, and the process for reporting and resolving concerns, especially around wound care, falls prevention, and daily safety checks. Request recent, facility-wide deficiency statements and ask pointed questions about how missing personal items are tracked and recovered. Finally, compare with nearby facilities that consistently receive praise for cleanliness, proactive administration, and reliable financial handling so that a well-informed choice can be made aligned with the family’s expectations for safety, dignity, and clear, compassionate care.

Features

Housing

  • 146 resident community capacity 146 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Lehigh Valley International (4 miles away) Lehigh Valley International (4 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Manorcare Health Services-West Allen is an assisted living community located in Allentown, PA. Our community offers a wide range of amenities and care services to meet the individual needs of our residents.

For the convenience and enjoyment of our residents, we provide a beauty salon for their grooming needs and cable or satellite TV for entertainment. Community operated transportation is available for errands or outings, while our computer center allows residents to stay connected with their loved ones. Our dining room offers restaurant-style dining experiences, and meal preparation and service are provided based on special dietary restrictions.

To promote physical wellness, we have a fitness room fully equipped with exercise equipment. Residents can also engage in various activities such as gaming, reading in the small library, or enjoying outdoor spaces like the garden. Additionally, Wi-Fi/high-speed internet is accessible throughout the community.

Our dedicated staff is available 24/7 through our call system and provides assistance with activities of daily living including bathing, dressing, and transfers. Medication management services are also provided to ensure proper administration. We prioritize mental wellness through specialized programs tailored to support emotional well-being.

In terms of location, Manorcare Health Services-West Allen benefits from its proximity to numerous amenities in the area. There are four cafes nearby for socializing or grabbing a cup of coffee with friends. Two parks offer opportunities for leisurely walks or relaxation amidst nature. Pharmacies and physicians' offices are conveniently located within close proximity for easy access to medical services. The surrounding area also offers diverse dining options with 33 restaurants nearby.

Residents looking for spiritual enrichment will appreciate the six places of worship located nearby where they can practice their faith. Lastly, there are 11 hospitals nearby that provide comprehensive medical care if needed.

At Manorcare Health Services-West Allen, we strive to create a comfortable and engaging environment where residents' needs are met while promoting an active and fulfilling lifestyle.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.1 miles)
  • Walgreens (0.1 miles)
  • Walter's Pharmacy (0.2 miles)
  • Rite Aid (0.3 miles)
  • CVS Pharmacy (1.6 miles)
  • Rite Aid (2.1 miles)
  • CVS Pharmacy (2.1 miles)

Physicians

  • ABC Pediatrics (0.2 miles)
  • Lehigh Ob-Gyn (0.2 miles)
  • Howard J Kushnick (0.2 miles)
  • Lehigh Valley Hosp-Radiology (0.2 miles)
  • Smita V. Deshpande, MD (0.2 miles)
  • Allen Town Ear Nose & Throat (0.9 miles)
  • Dr. Binae Karpo Optometry (1.4 miles)

Hospitals

  • Diagnostic Care Center (0.2 miles)
  • Lehigh Valley Hospital (0.2 miles)
  • St Luke's Radiology/X-Ray-Allentown Campus (0.6 miles)
  • St Luke's Hospital (0.7 miles)
  • Singh Sandeep MD - Good Shepherd Rehab Hospital (1.8 miles)
  • Lehigh Valley Hospital - Mother/Baby Unit (3 miles)
  • Kaysch Pavilion (3 miles)

Restaurants

  • Ritz Barbecue (0.3 miles)
  • Hamilton Family Restaurant (0.7 miles)
  • Union and Finch (0.8 miles)
  • Yocco's Hot Dog King (0.8 miles)
  • Cali Burrito (0.9 miles)
  • Lily Sushi Grill & Seafood Bar (1 miles)
  • Popeyes Louisiana Kitchen (1.4 miles)

Places of Worship

  • Christ Lutheran Church (0.7 miles)
  • Dubbs Memorial Ucc (1.3 miles)
  • City Limits Assembly of God (1.9 miles)
  • St Thomas More Catholic Church (2.2 miles)
  • St Peter's Preschool (3.8 miles)
  • Bethany United Methodist Church (4.4 miles)

Parks

  • Cedar Creek Park (2.2 miles)
  • Bob Rodale Cycling and Fitness Park (4.1 miles)

Cafes

  • Starbucks (2.7 miles)
  • Panera Bread (2.8 miles)
  • Starbucks (3.3 miles)
  • Starbucks (4.4 miles)

Frequently Asked Questions

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