Senior Haven

Pros

• The staff at Senior Haven were described as compassionate and attentive, providing incredible care to residents.
• Many families felt grateful for the supportive environment that made their loved ones feel like they were at home.
• The community offered a variety of activities and was accommodating to individual requests.
• Family members appreciated the responsiveness of the staff, making it easy to communicate their needs.
• Several reviews highlighted the positive experiences during tours, noting the friendliness and openness of the staff.
• Residents enjoyed well-decorated rooms and had access to outdoor patios, enhancing their living experience.
• Overall, families expressed satisfaction with the level of care received, with some wishing they could give higher ratings for the service provided.

Cons

• There is a difficulty in reaching someone by phone during regular hours.
• The services provided were not as described upon admission, leading to a lack of coordination with outside services.
• Nursing staff was often unavailable when needed, and residents did not receive timely medications or personal care.
• The facility has been criticized for being short-staffed, resulting in delayed responses to call buttons for assistance.
• The food quality and special diet requirements have not been adequately met for residents.
• Concerns have been raised about the cleanliness of the facility, with reports of running out of essential supplies like wipes and gloves.
• The community has experienced high turnover rates among staff, impacting the consistency and quality of care.
• There were complaints about confusing billing practices that led to overcharges after a resident's passing.
• Instances of neglect were reported, including significant delays in responding to emergencies like falls.
• Overall experiences have described the facility as "an overpriced disaster" with declining standards after a ownership change.

Review

The Mixed Experience of Senior Haven: A Comprehensive Review

Senior Haven has recently garnered a diverse array of feedback from families and caregivers regarding its services and overall care quality. Many reviewers have praised the facility for its warm environment, attentive staff, and various activities that engage residents. Families have noted the positive interactions between staff and loved ones, emphasizing how they felt like family during their time at Senior Haven. Visitors appreciated the ample social opportunities available within the community, leading to a recommendation to others considering similar facilities for their aging family members.

However, this positive sentiment is increasingly juxtaposed with criticisms from those who encountered significant shortcomings in care and administration. Multiple reviews highlighted poor communication with families, particularly during critical moments when immediate medical attention was required. Some families reported instances where call buttons went unanswered for hours, leading to distressing situations for residents needing assistance. Additionally, there were complaints about strict adherence to dietary needs—specifically when it came to special diets being inadequately followed—raising concerns about how thoroughly individual resident requirements are met.

Recent administrative changes appear to have exacerbated some issues at Senior Haven. Several reviews expressed disappointment over staffing shortages that hindered timely care responses. One frequent complaint pointed out that long wait times for assistance became commonplace as more rooms were opened up without corresponding increases in qualified staff. The turnover rate among personnel has also been a recurring concern; many expressed worry about the lack of experienced caregivers available to provide proper oversight and medical management essential for residents' well-being.

Moreover, cleanliness standards within the facility were called into question by some families who noticed dirty conditions compounded by inadequate supplies such as wipes or basic medical equipment like gloves. These concerns led reviewers to feel uneasy about the level of care being delivered under these circumstances, with some explicitly stating that they would not consider placing a loved one in such an environment again given their experiences.

On a brighter note, several families shared heartfelt accounts of gratitude towards specific staff members who provided exceptional care during difficult periods—particularly when managing end-of-life scenarios or chronic illnesses like cancer. These stories reflect deep appreciation for individual caregivers whose dedication shone through despite broader systemic challenges within the organization itself. Reviews emphasized how compassionate care can make all the difference in ensuring dignity and comfort during vulnerable times.

In summary, while many families express satisfaction with aspects of life at Senior Haven—such as friendly staff interactions and engaging activities—it is equally important to acknowledge prevalent issues surrounding staffing shortages, response times for urgent needs, cleanliness standards, and mismanaged billing practices that have surfaced following ownership changes. As such facilities continue navigating these pressing challenges inherent in eldercare today, focusing on consistent training and improved resource allocation may ultimately shape a more holistic experience conducive to high-quality resident care reflective of what both families and seniors deserve.

Located in the southeastern part of Portland, Oregon, this neighborhood offers a variety of amenities and services that cater to seniors looking for a convenient and active lifestyle. With several parks nearby such as Lents Park and Mt. Tabor Park, residents can enjoy outdoor activities and leisurely strolls in nature. Access to pharmacies like Rite Aid and Walgreens, as well as healthcare facilities including Metropolitan Pediatrics and Adventist Medical Pavilion, provide convenience for medical needs. There are also options for dining out at restaurants like Bodega PDX and Chick-Fil-A, as well as cafes such as Starbucks and Common Grounds Coffee House. For entertainment, seniors can visit theaters like Century 16 Eastport Plaza or the historic Hollywood Theatre. Additionally, there are places of worship like St Henry Catholic Church and transportation options like the TriMet Hollywood/NE 42nd Ave Transit Center nearby for easy access to various parts of the city. Overall, this area offers a vibrant community with diverse amenities that cater to the needs of seniors looking for an engaging lifestyle in Portland.

Parks

• Lents Park (1.8 miles)
• Happy Valley Park (1.8 miles)
• Southern Lites Park (2.8 miles)
• Mt. Tabor Park - Off Leash Area (3.4 miles)
• Mt. Tabor Park (4.2 miles)
• Hidden Falls Nature Park (4.5 miles)
• Laurelhurst Park (5.1 miles)

Pharmacies

• Rite Aid (1.9 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Rite Aid (2.9 miles)
• Walgreens (3.2 miles)
• Walgreens (3.2 miles)
• Rite Aid (3.2 miles)

Physicians

• Metropolitan Pediatrics (2.1 miles)
• Adventist Medical Pavilion (2.8 miles)
• Eye Health Northwest (3.1 miles)
• Kaiser Permanente Mount Talbert - Emily West MD (3.2 miles)
• Kaiser Sunnybrook - Institut (3.3 miles)
• The Oregon Clinic (4 miles)
• Richmond Family Health Center (4.5 miles)

Theaters

• Century 16 Eastport Plaza (2.1 miles)
• Hollywood Theatre (5.7 miles)

Restaurants

• H.K. Cafe (2.2 miles)
• Bodega PDX (3.1 miles)
• Chick-Fil-A (3.4 miles)
• The Old Spaghetti Factory (3.4 miles)
• Roscoe's (3.6 miles)
• Thunderbird (3.6 miles)
• Bipartisan Cafe (3.7 miles)

Hospitals

• Adventist Medical Center (2.7 miles)
• Kaiser Sunnyside Medical Center (3.3 miles)
• Providence Milwaukie Hospital (4.7 miles)

Cafes

• Starbucks (3.1 miles)
• Keeper Coffee Co. (4.1 miles)
• Common Grounds Coffee House (4.6 miles)
• Portland Cà Phê (4.9 miles)
• Dutch Bros Coffee (5 miles)
• Dutch Bros Coffee (5.5 miles)

Places of Worship

• St Henry Catholic Church (5.2 miles)
• East Hill Kid City (5.4 miles)
• St Rose Catholic Church (5.7 miles)

Transportation

• TriMet Hollywood/NE 42nd Ave Transit Center (5.6 miles)