Hazelwood Adult Care Home in Portland, OR

Pros

• Hazelwood Enhanced Memory Care is highly regarded for warmth, compassion, and professionalism.
• The staff consistently goes above and beyond to treat residents with dignity, respect, and personalized care.
• The facility is clean, safe, and thoughtfully designed for memory-challenged individuals.
• The program offers meaningful, personalized activities that brighten residents' days.
• Ms. Donna, the Life Enrichment Director, leads mornings with meditation, simple exercises, and thoughtful activities.
• The activity programming is well-maintained and makes a big difference in residents' lives.
• Communication with families is excellent, with regular updates that provide peace of mind.
• Hazelwood is a community where residents are truly valued.
• It is highly recommended for compassionate memory care.
• The staff are gracious, welcoming, and caring, creating a positive environment.
• The caregivers are described as angels who provide compassionate, attentive care.
• The facility and grounds are well-kept, contributing to a positive and comfortable atmosphere.

Cons

• The reviewer states that Hazelwood fell short of everything promised during the tour, including activities, formal reviews, cleanliness, and staffing ratios.
• There are few structured activities, and most residents are seen sitting idly or wandering.
• There have been no formal reviews about the residents' care or situation.
• The cleanliness has become a problem, with a persistent urine odor and areas that do not feel clean or well maintained.
• The staff turnover is constant, and the facility is poorly managed from the top down, with workers often appearing checked out and disengaged.
• They would not recommend Hazelwood Advanced Memory Care and are considering other options.
• Residents have experienced multiple falls due to insufficient staffing or inadequate caregiver training.

Review

Hazelwood Enhanced Memory Care in Portland is best suited for families seeking a warm, person-centered memory-care home where staff form real relationships with residents and keep families closely informed. The community stands out for residents with dementia who benefit from daily engagement, dignity-first care, and a genuinely compassionate team. When the environment is operating at its best, Hazelwood feels like a small, attentive community rather than a sterile facility, and that relational stability often translates into quieter days, meaningful moments, and confidence for families who can be present or regularly connected.

Those who should consider alternatives are those whose top priority is ironclad consistency across every facet of operations. Several reviewers urge caution for families needing a perfectly structured activities calendar, pristine housekeeping without odor concerns, or unwavering leadership stability. Safety and staffing gaps are a real consideration for some residents, particularly where falls or high caregiver turnover have been reported. For families who require relentlessly disciplined operations, rigorous formal reviews, and near-zero variability in day-to-day care, other options may deliver more consistent performance.

The strongest positives center on memory-care expertise, individualized attention, and open family communication. The staff's dedication is repeatedly praised, with caregivers showing warmth, patience, and a willingness to go the extra mile to support residents' routines and preferences. The Life Enrichment Director - an ongoing source of structured, meaningful activity - can make a tangible difference in mood and engagement, and several families report receiving timely updates and transparent information about care decisions. End-of-life moments and complex needs have been described as handled with compassion, underscoring Hazelwood's ability to tailor care around each resident's history and personality.

Yet the experience is not uniformly flawless. A subset of reviews flag persistent cleanliness concerns, odors, and dated d?cor that have lingered, creating a perception of maintenance gaps. Staffing patterns and turnover appear to influence daily consistency, with some days feeling well-staffed and others more stretched. Management issues surface in narratives about limited formal reviews and a sense that frontline care can be reactive rather than proactively planned. In several accounts, families observed that when leadership alignment faltered, communication could drift toward generic reassurances rather than concrete, ongoing updates.

For families navigating this decision, practical steps can clarify fit. During tours, probe staffing ratios, turnover rates, and how frequently formal care reviews are conducted (and shared) for memory-resident plans. Request an overview of the activity calendar, including how redirection and engagement are implemented across a typical day. Inquire about housekeeping standards, odor control, and how maintenance issues are tracked and resolved. Speak with multiple staff members across shifts, and, if possible, reach out to families currently navigating ongoing care to gauge consistency in communication and responsiveness over time.

Overall, Hazelwood presents a compelling option for memory-care-focused care that emphasizes individualized attention, resident dignity, and proactive family involvement. It works best for families who value a heartfelt, personalized approach and who can engage regularly with the care team to sustain momentum in programming and daily routines. If a resident requires near-perfect operational consistency, minimal turnover, and uncompromising cleanliness - areas where some reviews describe ongoing challenges - exploring a few other options in the Portland area is prudent. With thoughtful questions and a clear sense of priorities, Hazelwood can be a transformative, supportive home where a loved one not only receives care but is treated as part of a caring community.

This part of Portland, Oregon, offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable living environment. With several pharmacies, physicians' offices, hospitals, cafes, restaurants, parks, theaters, places of worship, and transportation options nearby, residents have easy access to essential healthcare services, entertainment venues, dining options, green spaces for outdoor activities or relaxation, and convenient transportation options. The area also boasts a diverse range of cultural and recreational opportunities to explore. Additionally, the proximity to the airport makes it convenient for traveling or receiving visitors. Overall, this neighborhood provides a well-rounded community that can meet the needs and interests of seniors looking for an active and vibrant lifestyle in Portland.

Pharmacies

• Walgreens (0.4 miles)
• Herbalist Farmer (0.5 miles)
• Walgreens (1.8 miles)
• Rite Aid (1.8 miles)
• Fred Meyer Pharmacy (2.5 miles)
• Rite Aid (2.9 miles)
• Walgreens (3.2 miles)

Physicians

• Eye Health Northwest (0.8 miles)
• The Oregon Clinic (0.9 miles)
• Adventist Medical Pavilion (1.3 miles)
• ZoomCare (3.8 miles)
• Rockwood Medical Offices (4.1 miles)
• Richmond Family Health Center (4.2 miles)
• Family Medical Group, PC (4.3 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (2.8 miles)
• Common Grounds Coffee House (3.8 miles)
• Dutch Bros. Coffee (3.8 miles)
• Keeper Coffee Co. (4.6 miles)
• Peet's Coffee and Tea (5.2 miles)
• Portland Cà Phê (5.3 miles)

Hospitals

• Adventist Medical Center (1.4 miles)

Restaurants

• Roscoe's (1.9 miles)
• Bipartisan Cafe (2 miles)
• Taqueria Queretaro (2 miles)
• Escape Bar and Grill (2.2 miles)
• Jim Dandy Drive-In (2.2 miles)
• Park City Pub (2.4 miles)
• Element Lounge (2.9 miles)

Parks

• Mt. Tabor Park - Off Leash Area (2.7 miles)
• Mt. Tabor Park (2.9 miles)
• Normandale Park (3 miles)
• Lents Park (3.2 miles)
• Laurelhurst Park (3.9 miles)
• Oregon Park (4.4 miles)
• Colonel Summers Park (5.1 miles)

Theaters

• Century 16 Eastport Plaza (2.9 miles)
• Hollywood Theatre (3.7 miles)

Places of Worship

• St Rose Catholic Church (3.2 miles)
• St Henry Catholic Church (5.7 miles)
• East Hill Kid City (5.7 miles)

Transportation

• TriMet Hollywood/NE 42nd Ave Transit Center (3.7 miles)
• Portland Airport Rental Car Center (4.7 miles)
• Concourse E (4.8 miles)
• Portland International Airport (PDX) (4.8 miles)
• Alaska Airlines Lounge - PDX (4.8 miles)
• Concourse C (4.8 miles)
• TSA Checkpoint A/B/C - Portland International Airport (4.8 miles)