Assured Home Care

Pros

• The staff are described as mildly professional.
• The reviewer acknowledges some level of professionalism in the care team.
• The review implies there is professional intent behind the team's efforts.

Cons

• The nursing team is disorganized in coverage.
• There are lots of excuses and not very many results.
• The service is bad and fails to communicate effectively.
• They never called to inform about the mom's appointment with the RN.
• A nurse named Kayla reportedly came out but did not call or leave a message.
• Supervisor Christine made excuses and talked over the reviewer.

Review

The account describes a health service operation that presents itself with a veneer of professionalism, yet the day-to-day reality feels chaotic and poorly organized. The reviewer characterizes the team as mildly professional on the surface, but clearly notes a pronounced disorganization when it comes to coverage. The underlying tone is one of frustration, underscored by a pattern the reviewer describes as "lots of excuses and not very much results." In other words, the impression left is that effort and accountability are lacking, even when there is a commitment to appearing competent.

Central to the complaint is a breakdown in communication. The reviewer states plainly that they never received a call informing their mother about an appointment with an RN. This single failure - no outreach, no message, no heads-up - becomes emblematic of the broader issue: care that feels inconsistently coordinated and slow to follow through. The absence of timely notification is not just a minor annoyance; it's framed as evidence of a system that neglects the basic step of keeping the family informed about the patient's care plan.

The narrative then introduces a specific, claimed incident involving a nurse named Kayla. The reviewer says that Kayla supposedly came out for an appointment, yet there was no confirmation of a visit or any attempt to leave a message. What complicates the account is the other party cited - Supervisor Christine - who, according to the reviewer, offered excuses and, perhaps more troubling, talked over the reviewer during the interaction. This combination of disputed visit, lack of communication, and a dismissive or defensive response from a supervisor contributes to a sense that accountability is thin and that staff may be shielding problems rather than addressing them.

The reviewer's portrayal of Christine's conduct adds another layer to the critique. Described as making excuses and engaging in interruptions, Christine is presented as someone who does not listen or engage constructively with the family's concerns. The impression is not just of a single misstep, but of a pattern in which the supervisor's responses deflect responsibility rather than acknowledge shortcomings. This dynamic - where the message is met with pushback or talk-over rather than calm, transparent dialogue - amplifies the feeling of being undervalued and unheard in a time when clear communication is most needed.

Taken together, the details paint a broader picture of systemic issues rather than isolated incidents. The phrases "mildly professional" paired with "quite disorganized" for the nursing team, and the repeated emphasis on excuses rather than results, suggest a workflow problem rather than a one-off mistake. Coverage appears inconsistent, and the reviewer implies that scheduling and assignment processes fail to ensure reliable care. When combined with the communication breakdown and the defensive feedback from leadership, the overall service experience feels unreliable and difficult to depend on.

The impact on the patient and family is evident in the language of disappointment and frustration. The lack of proactive communication - no call to inform about the appointment - creates anxiety and uncertainty about when and how future care will be delivered. The perception of excuses rather than accountability erodes trust in the provider's ability to coordinate care effectively. If the nursing team's coverage is not dependable, families begin to doubt whether their loved ones will receive timely, consistent attention when they need it most.

In closing, the narrative leaves a strong impression of dissatisfaction and concern. The reviewer highlights a chain of disappointments: inconsistent coverage, communication gaps, and interactions with leadership that felt dismissive rather than collaborative. The core message is clear: there is a pressing need for improved organization within the nursing team, more reliable scheduling and follow-through, and a commitment to respectful, attentive communication with patients and families. Without these changes, the pattern of excuses without concrete results is unlikely to improve, and the trust that families place in the service will continue to erode.

This part of Portland, Oregon offers a variety of amenities and services that cater to seniors looking for a convenient and vibrant community to live in. With multiple cafes nearby such as Dutch Bros Coffee and Keeper Coffee Co., you can enjoy a relaxing cup of coffee with friends or family. There are also several parks like Sellwood Park and Tryon Creek State Park where you can enjoy nature walks or peaceful picnics. Access to pharmacies like CVS Pharmacy and Walgreens make it convenient for any medical needs, while physicians at Sellwood Medical Clinic and Legacy Medical Group provide quality healthcare services. In terms of dining options, you have a range of choices from Hopworks Urban Brewery to Dough Zone Dumpling House, offering diverse culinary experiences. With hospitals like Providence Milwaukie Hospital and entertainment venues like Regal Pioneer Place nearby, this area has everything a senior might need for comfortable living. Additionally, transportation options such as Amtrak and TriMet Hollywood/NE 42nd Ave Transit Center provide easy access to different parts of the city.

Cafes

• Dutch Bros Coffee (0.9 miles)
• Portland Cà Phê (1 miles)
• Keeper Coffee Co. (1.6 miles)
• Coava Coffee Roasters (2.5 miles)
• Common Grounds Coffee House (2.8 miles)
• Dutch Bros Coffee (3.4 miles)
• King's Hookah Lounge (3.7 miles)

Parks

• Sellwood Park (1 miles)
• Sellwood Riverfront Park (1.2 miles)
• Terwilliger Playground (1.9 miles)
• Colonel Summers Park (2.5 miles)
• Tryon Creek State Park (2.7 miles)
• Governor Tom McCall Waterfront Park (2.8 miles)
• Albert Kelly Park (3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.5 miles)
• Brooklyn Pharmacy (1.5 miles)
• Safeway Pharmacy (1.6 miles)
• Fred Meyer Pharmacy (2.1 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.6 miles)

Physicians

• Sellwood Medical Clinic (1.1 miles)
• Richmond Family Health Center (2.2 miles)
• Legacy Medical Group (3.9 miles)
• Metropolitan Pediatrics (4.2 miles)

Restaurants

• Hopworks Urban Brewery (1.4 miles)
• Salt & Straw (2 miles)
• Super Deluxe (2.3 miles)
• Upper Left Roasters (2.3 miles)
• Thunderbird (2.3 miles)
• Lardo (2.3 miles)
• Dough Zone Dumpling House (2.3 miles)

Hospitals

• Portland VA Medical Center (2.1 miles)
• Doernbecher Children's Hospital (2.2 miles)
• Providence Milwaukie Hospital (2.3 miles)
• Shriners Hospitals For Children (2.5 miles)

Theaters

• Regal Pioneer Place (3.1 miles)
• Century 16 Eastport Plaza (3.7 miles)
• Hollywood Theatre (4.2 miles)

Places of Worship

• St John Fisher Church (3.7 miles)

Transportation

• Amtrak (3.7 miles)
• TriMet Hollywood/NE 42nd Ave Transit Center (4.1 miles)