Homewatch Caregivers of GPA

Pros

• The team is compassionate, reliable, and truly dedicated to their clients, offering personalized support that goes above and beyond.
• The staff at Homewatch Caregivers is wonderful and caring.
• They provide wonderful customer service.
• The company treats its caregivers with dignity and care.
• The caregivers and staff are very nice and kind, helping clients feel comfortable in their homes and look forward to weekly visits.
• Clients can depend on speaking to a live person when they call, and the company strives to provide the best in-home experience with caregivers as personal advocates.

Cons

• They claim the agency does not care about clients and cares more about money.
• They report caregivers sometimes don't show up, making services unreliable and unstable.
• They allege a caregiver was on meth and belongings were taken or destroyed, with no action from the company.
• They describe the company as lacking professionalism and compassion.
• They warn others away from the agency, calling it unreliable and uncaring about staff or clients.
• They say the service is extremely unreliable, with frequent no-shows and excuses.
• They note caregivers who lack basic skills (e.g., cooking) or who stay only part-time instead of 24/7 support.
• They claim long delays (weeks) to set up a caregiver and poor communication.
• They accuse the owner of responding with blatant lies and using COVID as an excuse.
• They describe the agency as the worst place to find care and a sad joke.
• They say there is poor communication with clients and little follow-through.

Review

The collection of reviews about Homewatch Caregivers presents a wide spectrum of experiences, from heartfelt gratitude and dependable praise to sharp disappointment and serious concerns. Readers encounter stories of staff who feel like a trusted, extended part of the family, alongside accounts of instability, missed visits, and troubling incidents. Taken together, the narratives reveal an agency that can be exemplary in some cases and deeply problematic in others, with outcomes that seem heavily influenced by local office management, caregiver placement, and the quality of communication.

On the positive side, many reviewers emphasize the humanity and dedication of the caregivers and the compassion of the team. Several accounts describe staff as kind, caring, and genuinely committed to the clients' well-being. One reviewer called the staff "compassionate, reliable, and truly dedicated to their clients," noting personalized support that goes beyond expectations. Others praised the ability to match clients with caregivers who fit their personality and goals, highlighting that the agency "consistently gives me clients, who fit my personality and goal." There are strong endorsements about dignity and respect: a caregiver was described as treating a client with dignity, and another person emphasized the presence of an entire team - RN, LPN, and CMA - ready to assist in implementing in-home care. The sense that Homewatch can provide not just basic assistance but a holistic, in-home care experience is echoed in remarks that the company is an all-inclusive provider capable of supporting patients during dialysis, chemotherapy, or post-surgery, and even extending to care for children and spouses.

Many positive voices also emphasize the accessibility and personal touch of the organization. A reviewer pointed out that you can expect to reach a "live" person when you call, which contrasts favorably with what people often encounter in the sector. The sentiment that staff feel like advocates for the client's well-being appears again and again: caregivers are described as friendly, trustworthy, and prepared to advocate for the person they are assisting. Some clients express relief and gratitude at the consistency of care and the ability to look forward to weekly visits, with particular thanks to named caregivers who stood out for their kindness and professionalism. Overall, these narratives sketch a picture of Homewatch as a company capable of delivering dignified, comprehensive, and person-centered in-home care when the right team is in place.

Yet, beneath these strong praises lie persistent threads of concern that recur across multiple reviews. A central issue is the instability of personnel - "the main problem is instability of help personnel," as one reviewer put it, noting that high turnover and last-minute changes complicate the caregiving relationship. This instability is linked to broader criticisms about reliability and follow-through. Several reviewers recount experiences of missed visits, caregivers not showing up, or an extended wait to secure a caregiver, with one account detailing a span of seven months during which eight different caregivers were sent, followed by a steady stream of excuses from the office. The inconsistency in caregiver assignments and the difficulty in getting a steady, trained worker are repeatedly described as the most challenging aspects of working with the agency.

There are also fierce critiques about lack of professionalism and accountability. A particularly alarming subset of reviews alleges theft and unsafe conduct by caregivers, including one claim that a caregiver arrived under the influence of meth, and others that personal belongings were damaged or taken, with the company allegedly not addressing the issues adequately. A number of reviewers characterize the agency as "unreliable" and uncaring toward both clients and staff, with complaints about poor communication, insufficient empathy, and a sense that the organization prioritizes money over people. Some reviewees relay stories of frustration with the office's explanations or purported excuses, and an intense frustration level is evident in posts that warn others to steer clear of the agency.

The conversation also includes tension between reviewers and the firm's leadership, including heated discussions that reveal deeply felt disagreements about what happened and why. One extended post features a dramatic update in which the reviewer claims the owner's reply contained "blatant lies," railing against what they perceived as a COVID-era excuse for poor service and asserting that the failure occurred well before the pandemic. This post reflects a broader pattern of distrust and conflict that can arise when care experiences are highly variable and when families feel they have not been heard or supported by the agency in moments of need.

In one thread of the feedback, some reviewers do report meaningful improvements and meaningful impact, underscoring what good, consistent, and well-communicated care can look like. They describe a culture of respect, easy access to support, and a team that treats clients with dignity, which helps families feel secure and comfortable with in-home care. Other reviewers, however, share a different picture: repeated delays, insufficient caregiver training alignment with a client's needs, and a sense of being let down by a system that does not reliably follow through or communicate expectations clearly. The mix of experiences suggests that outcomes with Homewatch Caregivers can be highly dependent on the local office, the particular caregivers assigned, and the degree to which care plans are clearly established and monitored.

For prospective clients and their families, the message is nuanced. It's clear that Homewatch Caregivers can deliver compassionate, professional, and life-enhancing support when the right team is matched to the client and when communication is strong and consistent. At the same time, the reviews stress the importance of due diligence: asking about caregiver stability, checking references, requesting a named supervisor or care coordinator, confirming the presence of RN/LPN support when appropriate, and negotiating clear expectations about visit frequency, backup coverage, and response times. If you're considering Homewatch Caregivers, engaging in a thorough intake process, seeking concrete commitments around caregiver reliability, and building a direct line of communication with a dedicated point of contact may help replicate the positive experiences seen in some reviews while avoiding the pitfalls highlighted by others.

This particular area of Portland, Oregon offers a convenient and diverse range of amenities for seniors looking to live in a vibrant community. The neighborhood boasts several pharmacies within close proximity, ensuring easy access to healthcare needs. Additionally, there are plenty of cafes and restaurants nearby for socializing and enjoying meals with friends. The area is also home to various parks, providing opportunities for leisurely strolls and outdoor activities. For medical care, there are reputable hospitals and physicians' offices within a reasonable distance. Public transportation options, such as Amtrak and TriMet, are easily accessible for those who prefer not to drive. Lastly, St John Fisher Church is available as a welcoming place of worship for spiritual support and community involvement. Overall, this part of Portland offers a well-rounded living environment with an abundance of resources for seniors looking to settle down in the area.

Pharmacies

• Brooklyn Pharmacy (0.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.8 miles)
• Rite Aid (2 miles)
• Fred Meyer Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)

Cafes

• Dutch Bros Coffee (0.9 miles)
• Portland Cà Phê (1 miles)
• Coava Coffee Roasters (1.3 miles)
• Keeper Coffee Co. (1.8 miles)
• Dutch Bros Coffee (2.2 miles)
• Common Grounds Coffee House (2.3 miles)
• King's Hookah Lounge (2.5 miles)

Restaurants

• Hopworks Urban Brewery (1.1 miles)
• Upper Left Roasters (1.2 miles)
• Dough Zone Dumpling House (1.2 miles)
• Lardo (1.2 miles)
• Kachka Co. (1.5 miles)
• Salt & Straw (1.5 miles)
• Produce Row Cafe (1.8 miles)

Parks

• Terwilliger Playground (1.3 miles)
• Colonel Summers Park (1.5 miles)
• Governor Tom McCall Waterfront Park (1.6 miles)
• Sellwood Park (1.9 miles)
• Sellwood Riverfront Park (2.1 miles)
• Alberta Park (2.2 miles)
• Laurelhurst Park (2.4 miles)

Hospitals

• Portland VA Medical Center (1.3 miles)
• Doernbecher Children's Hospital (1.4 miles)
• Shriners Hospitals For Children (1.6 miles)
• Legacy Good Samaritan Medical Center (3.1 miles)
• Legacy Emanuel Childrens Hospital (3.4 miles)
• Providence Milwaukie Hospital (3.4 miles)
• Randall Children's Hospital (3.5 miles)

Physicians

• Richmond Family Health Center (1.8 miles)
• Sellwood Medical Clinic (2.2 miles)
• Legacy Medical Group (2.8 miles)
• Good Samaritan Building 1 (3.1 miles)
• Legacy Medical Group-Emanuel (3.4 miles)
• Family Medical Group, PC (3.5 miles)

Theaters

• Regal Pioneer Place (1.9 miles)
• Hollywood Theatre (3.3 miles)

Transportation

• Amtrak (2.6 miles)
• TriMet Hollywood/NE 42nd Ave Transit Center (3.3 miles)

Places of Worship

• St John Fisher Church (3.6 miles)