Prairie House Assisted Living Community
Save51485 Morson Street, La Pine, OR 97739
For more information about senior living options: (844) 490-3973
Prairie House has drawn a sharp divide in voices about the care and management there, with a long list of serious complaints from several family members alongside a single glowing endorsement. The overarching thread in the negative experiences centers on payment issues, neglect, and a sense of disrespect from staff and leadership that left families feeling unheard and residents inadequately cared for.
Several reviewers describe a troubling financial and professional disconnect. One account states that Prairie House hired a contractor to perform work and, five months after the job was completed at an agreed price, payment has still not been made. The writer conveys a deep sense of disappointment, explaining that their company went above and beyond to deliver quality service and was left waiting on compensation. This financial dispute adds to a broader impression of poor treatment and mismanagement that pervades other comments.
On a more personal and distressing level, multiple reviews recount direct encounters with rude or dismissive staff and a hostile administrative response when families tried to raise legitimate concerns. In one instance, a husband's condition was noted as dirty - clothes not changed for days, no shower for more than four days - and family members reported that they were met with a lack of time from staff. One daughter approached a staff member who claimed to be too busy, while another daughter called the director who reportedly became argumentative and hung up the phone. These anecdotes illustrate a pattern of neglect and a sense that the facility is not responsive to basic needs or family input.
The dissatisfaction extends beyond individual interactions to the overall environment and the care standards visibly advertised online. Several reviewers insist that the facility does not match what is portrayed on the web. They reference not only subpar food but also a general judgment that the staff is not friendly or attentive. The refrain is clear: the facility is not living up to the expectations set by its online presence, and the overall experience prompts strong recommendations against choosing Prairie House for a loved one.
There are vivid, repeatedly echoed accounts of neglect and safety concerns that recur in several reviews. One writer describes a two-year residence in which staff were described as rude and dismissive. A front-desk attendant allegedly gave curt, one- or two-word responses. More troubling still is the claim that a resident wore the same soiled clothing for four to five days and was not bathed during that time, with a strong body odor and urine smell contributing to a grim room environment. The writer recalls trash on the floor and crumbs in the room, and that they had to request rubber gloves merely to remove a soiled diaper. Attempts to address these conditions with staff were met with a flat statement of "I don't have time," underscoring a perceived neglect and a lack of basic care. There are additional recollections of a hospital admission following a seizure, during which the hospital wanted to discharge over a weekend but Prairie House reportedly refused to allow discharge, adding to fears about safety and responsiveness.
Another reviewer repeats the pattern of ongoing neglect: a beloved parent with swollen legs and a history of hospitalization, with a claim that the director wouldn't take the resident back after hospital discharge because it was inconvenient and a weekend. The consistent thread is a sense of inattention to medical and personal needs, combined with administrative friction and a feeling that the facility prioritizes convenience over the residents' well-being. The reviewer explicitly warned others away, urging care for family members and advising against sending loved ones to Prairie House.
In contrast to these negative portrayals, one heartfelt message stands separate and positive. A spouse of a resident in Memory Care writes with gratitude: she describes love and support from the administration and Memory Care staff, saying her husband has settled in well over the year and that she feels a sense of love every time she steps through the door. She emphasizes the care and the "big family" atmosphere she now feels at Prairie House, along with the reassurance that her husband is well looked after. This testimony paints Prairie House as a place of genuine warmth and attentive care for one resident's family, highlighting how experiences at the same facility can diverge dramatically.
Taken together, the collection of reviews presents a complex picture. A significant portion of the feedback is deeply negative, focusing on unpaid work, rude and dismissive staff, neglected personal care and hygiene, unsafe conditions, and a perceived misalignment between online representations and real-world standards. These accounts emphasize the emotional strain on families who must confront these issues while seeking reliable care for loved ones. Yet embedded within the same collection is a distinctly positive narrative, underscoring that for at least one family, the environment can feel like a welcoming and supportive community where residents are treated with warmth and care.
Prairie House Assisted Living Community in La Pine, OR offers a comfortable and convenient living experience for seniors. Our community is equipped with a variety of amenities to ensure residents have everything they need to live a fulfilling life.
Residents can enjoy their favorite shows and movies with cable or satellite TV in the comfort of their own apartment. Our dining room provides a welcoming space for residents to enjoy delicious meals prepared by our talented chefs. Apartments come fully furnished, alleviating the stress of moving and allowing residents to settle in quickly.
For those with green thumbs, our garden provides an outdoor space for relaxation and enjoyment. Housekeeping services are provided to keep apartments clean and tidy. Each apartment also includes a kitchenette for residents who prefer to cook their own meals.
We understand that moving can be overwhelming, which is why we offer move-in coordination services to assist residents with the transition. Wi-Fi/high-speed internet is available throughout the community, keeping residents connected with friends and family.
Our care services are designed to meet the individual needs of each resident. With 24-hour supervision, assistance with activities of daily living such as bathing and dressing is readily available. Our trained staff is also able to assist with transfers for those who may require mobility support. For individuals with diabetes or special dietary restrictions, we offer specialized meal plans tailored to their needs.
Promoting mental wellness is important at Prairie House Assisted Living Community. We provide a mental wellness program that focuses on cognitive stimulation and emotional support.
Residents can engage in various activities offered within our community, including resident-run activities and scheduled daily activities. This ensures there is always something fun and engaging happening for everyone to enjoy.
Our location in La Pine, OR offers convenient access to parks, pharmacies, physicians' offices, restaurants, transportation options, and places of worship. Residents can easily explore nearby attractions or access necessary services without hassle.
At Prairie House Assisted Living Community, we strive to create a warm and welcoming environment where residents can enjoy their golden years with peace of mind.
Prairie House Assisted Living Community is located at 51485 Morson Street, La Pine, OR 97739 in Klamath County, Oregon
Prairie House Assisted Living Community on seniors.fyi includes 8 photos including images showing outdoors, outdoor, interior, decor, wheelchair, lake, mountains, entrance, and more.
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