Pilot Butte Rehabilitation Center in Bend, OR
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1876 North East Highway 20, Bend, OR 97701
For more information about senior living options: (844) 490-3973
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The therapy team and care are among the best. There are many activities and patients look well attended to. Under new management, the staff genuinely cares about residents' well-being. The staff are amazing and work every day to improve lives. Nurses and staff are excellent. This facility has the best care in central Oregon. The team is caring and knowledgeable, working together well. The physical therapy staff are highly professional, caring, and supportive. The staff are friendly, respectful, and focused on getting patients back on their feet.
The staff are ornery, the property management is poor, and the facility is very outdated. The staff allegedly neglected residents, leaving them unattended and not turning them or hydrating those who needed it. There were claims that the center lies about the quality of care. The lack of communication is a major issue, with calls going unanswered and long delays to get information. The facility is described as a horrible place to place any family member. The administration, including the night manager, was described as rude and unprofessional. The staff often do not answer call buttons and instead pass tasks around, leaving patients to suffer. Laundry is not done, meals are served cold, and diet restrictions are not followed. The center has been accused of abuse or neglect, with patients left in waste and not properly cared for.Pilot Butte Rehabilitation Center is best suited for families pursuing aggressive physical rehabilitation for a loved one, particularly after orthopedic surgery, where the objective is measurable functional gain. The center's reputation for a highly active therapy team and hands-on care suggests a facility that can move patients from bed to walking with purpose. Multiple observers note that there is a strong therapy presence, with staff around and engaged in patient activity, and communication with families is often described as solid. The recent mention of new management implies stabilization and potential improvement, which matters when rehab outcomes hinge on daily oversight and a focused plan. In short, this is a rehab-centric option where success depends on the therapy program and consistent bedside attention rather than luxury.
But there are clear caveats. Those seeking a pristine, modern environment or consistently flawless administration should consider alternatives. The same reviews praising the therapy crew also flag an outdated building and uneven property management. Complaints about rude frontline staff, delayed responses to calls, and lapses in basic daily care - such as turning, hygiene, and timely assistance - underscore real safety and dignity concerns. Laundry problems, meals served cold, and sporadic communication paint a picture of a center that can drift when leadership is distracted. Families should be prepared for a facility that is functional rather than polished and for care that often requires active family involvement to stay on track.
On balance, the core strengths are undeniable: a dedicated therapy team, attentive nursing support, and a culture that keeps therapists focused on the patient rather than processes. Numerous accounts highlight staff who genuinely influence recovery, with patients regaining mobility and independence. That level of consistency - therapists tailoring plans, nurses coordinating medications and pain management, aides supporting daily routines - can offset less appealing surroundings. However, these benefits are conditional and hinge on reliable call systems, timely responses, and managers who sustain staffing and performance. When those essentials falter, even excellent PT cannot compensate for safety gaps or communication breakdowns.
Families should push for clarity on the rehab plan, staffing ratios, and accountability. The upside - rapid rehab progress and functional gains - will be undermined if responsiveness falters, if nursing harmony erodes, or if daily chores slip through the cracks. Prospective residents should request a direct contact within the therapy program, insist on seeing daily schedules, and verify that the care plan adapts as progress is made. Observing a shift-change period and the tone of staff?patient interactions can reveal how well the team coordinates. If possible, engage the administrator about concrete steps to improve patient experience and request a trial period to test whether goals stay in focus without compromising safety.
The experience at Pilot Butte is highly variable, with some families praising PT and nursing care while others report dramatic lapses in basic care and claims of neglect. This split signals that outcomes depend heavily on individual staff performance and underlying management consistency. For families comfortable with close oversight, the center can be a powerful recovery accelerator; for those seeking predictable daily operations, the risk profile is higher. Consider how much weight rests on therapy credentials versus administrative reliability, and prepare contingency plans if repeated communication gaps or care lapses occur. In essence, Pilot Butte rewards proactive families who demand high standards and stay engaged in the care plan.
Decision-ready conclusion: Pilot Butte Rehabilitation Center is a practical choice for rehab-first needs where tangible mobility gains are the priority and family involvement remains part of the care strategy. It can deliver impressive functional outcomes when the therapy team is firing on all cylinders and when administration maintains steady oversight. Yet the recurring themes of an aging facility, uneven management, and occasional neglect allegations cannot be dismissed. Those requiring a consistently polished environment, seamless communication, and uniformly reliable caregiving should explore alternatives with stronger safety and infrastructure records. For families willing to scrutinize the plan, demand a clear rehab roadmap, and stay actively engaged, Pilot Butte offers a credible path to recovery - even if the journey is not uniformly smooth.
74 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Roberts (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pilot Butte Rehabilitation Center in Bend, OR is a skilled nursing facility that offers top-notch care services and amenities to its residents. The center focuses on providing assistance with activities of daily living, medication management, and specialized meal preparation for residents with dietary restrictions.
The community boasts an array of amenities to enhance the comfort and convenience of its residents. A beauty salon is available for those who want to maintain their grooming routines, while cable or satellite TV ensures entertainment options. Community-operated transportation is provided for easy access to nearby locations, and a computer center allows residents to stay connected with loved ones. The dining room offers restaurant-style meals prepared by the center's culinary team, and a kitchenette is also available if residents prefer to cook on their own.
For recreation and leisure activities, Pilot Butte Rehabilitation Center provides a fitness room for physical exercise, a gaming room for entertainment purposes, and a small library for quiet reading time. Outdoor spaces such as gardens allow residents to enjoy nature and fresh air. Telephone services are provided for easy communication with family and friends, along with Wi-Fi/ high-speed internet access.
In terms of care services and assistance, the center operates a 24-hour call system to respond promptly to any needs or emergencies. Highly trained staff provide 24-hour supervision and offer assistance with bathing, dressing, and transfers when necessary. Special attention is given to managing diabetes diets and ensuring proper meal preparation according to individual dietary restrictions. Medication management ensures that residents receive the correct dosages at the appropriate times. Additionally, Pilot Butte Rehabilitation Center has implemented a mental wellness program aimed at promoting overall emotional well-being among its residents.
To enrich the social lives of residents, various activities are organized on-site including fitness programs, planned day trips, resident-run activities as well as scheduled daily activities facilitated by the staff. Concierge services are also available to assist in planning outings or events outside of the community.
Pilot Butte Rehabilitation Center benefits from its strategic location, with cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters and hospitals all situated nearby. This ensures that residents have easy access to essential services and can enjoy a vibrant and active lifestyle within the larger community.
Overall, Pilot Butte Rehabilitation Center offers an inviting and supportive environment for individuals in need of assisted living services. With its range of care services and amenities, this skilled nursing facility strives to provide residents with a comfortable and fulfilling living experience.
This part of Bend, Oregon offers a variety of amenities within close proximity, making it a convenient and accessible location for senior living. With multiple physicians' offices nearby, including Homestead Family Medicine and Fall Creek Internal Medicine, seniors have easy access to healthcare services. There are also several dining options such as El Super Burrito East Side and Jake's Diner for those looking to enjoy meals out. Parks like Pilot Butte Neighborhood Park provide opportunities for outdoor recreation and relaxation. Additionally, places of worship like First Presbyterian Church offer spiritual support. Pharmacies like Bend Pill Box ensure easy access to medications, while nearby hospitals like Medical St Charles provide quick medical care if needed. Overall, this area in Bend provides a well-rounded community with essential services for seniors to live comfortably and enjoy their golden years.
Pilot Butte Rehabilitation Center is located at 1876 North East Highway 20, Bend, OR 97701 in Deschutes County, Oregon
Pilot Butte Rehabilitation Center on seniors.fyi includes 8 photos including images showing interior, trees, fireplace, television, seating area, dining, decor, artwork, and more.
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Interior
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