Pilot Butte Rehabilitation Center in Bend, OR

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  • Interior

    A modern living room featuring a stone fireplace, comfortable seating, and a mounted television.

  • Decor

    A cozy dining area with tables, chairs, and decorative artwork on the wall.

  • Building

    A large house with a long driveway, surrounded by tall trees under a cloudy sky.

  • Trees

    A beautiful sunny day at a classic car show with vintage vehicles lined up along the street.

  • Landscaping

    A cozy patio with a table and two chairs overlooks a lush garden.

  • Exercise Equipment

    A well-equipped gym with various exercise machines and rehabilitation equipment.

Pilot Butte Rehabilitation Center in Bend, OR

Pilot Butte Rehabilitation Center is a nursing home community in Bend, OR.

Information last verified:

1876 North East Highway 20, Bend, OR 97701

For more information about senior living options: (866) 208-4318

3.1 from 37 reviews
5 stars
16
4 stars
4
3 stars
0
2 stars
0
1 stars
17

Overall Review of Pilot Butte Rehabilitation Center

differentiator 5 reviews mention this

Therapy support drives progress

Residents and families describe physical therapy that helped with meaningful mobility improvements.

Several reviews point to therapy teams staying focused on the patient and helping people regain function after surgery or injury. A couple of families describe steady improvement over the stay, including walking without an assistive device. Others also credit day-to-day therapy interactions for comfort and keeping patients engaged.

common 15 reviews mention this

Staff care and responsiveness stand out

Many reviewers praise caregivers and nurses for being caring, attentive, and actively involved.

Across multiple reviews, families highlight kind, dutiful, and responsive staff—especially nurses, CNA’s, and therapists. Some reviewers describe regular engagement with patients and good communication during visits, while others say staff supported comfort needs like pain management and practical day-to-day help. Even among more critical reviews, there are specific acknowledgments that caregivers or parts of the clinical team tried hard.

caveat 7 reviews mention this

Care lapses and neglect concerns

Some residents and families report serious care breakdowns during medication, hygiene, and safety needs.

Several negative reviews describe neglect-type problems, including not getting medication right, not following diabetes-related needs, or leaving patients without appropriate help. Others report safety issues such as falls and unclear handling of repeated incidents, including one account of a patient being labeled after a fall. A number of these reviews also mention additional downstream problems after discharge or during follow-up care delays.

caveat 4 reviews mention this

Communication problems during stays

Reviewers describe inconsistent communication and difficulty getting timely responses.

Multiple families report miscommunication across shifts or that important information wasn’t passed along as expected. There are also complaints about phone access, with some reviewers saying calls to the facility were not answered or required long wait times. A few reviews also describe tense interactions with administration when trying to resolve concerns.

caveat 4 reviews mention this

Condition and upkeep draw mixed feedback

Reviews mention an aging facility, with cleanliness sometimes noted but maintenance issues also raised.

Some reviewers say the building is old and not updated, and a few describe specific room and bathroom shortcomings along with cleanliness and wear concerns. Others counter that the facility was clean despite its age, and one review specifically notes that staff performance was strong even if renovation is needed. Taken together, the upkeep experience varies but the need for improvements comes up more than once.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 74 resident community capacity 74 resident community capacity

Types of Care

  • Active Adult Communities (55+) Active Adult Communities (55+)
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Respite or short term stays offered Respite or short term stays offered
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Roberts (15 miles away) Roberts (15 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

This part of Bend, Oregon offers a variety of amenities within close proximity, making it a convenient and accessible location for senior living. With multiple physicians' offices nearby, including Homestead Family Medicine and Fall Creek Internal Medicine, seniors have easy access to healthcare services. There are also several dining options such as El Super Burrito East Side and Jake's Diner for those looking to enjoy meals out. Parks like Pilot Butte Neighborhood Park provide opportunities for outdoor recreation and relaxation. Additionally, places of worship like First Presbyterian Church offer spiritual support. Pharmacies like Bend Pill Box ensure easy access to medications, while nearby hospitals like Medical St Charles provide quick medical care if needed. Overall, this area in Bend provides a well-rounded community with essential services for seniors to live comfortably and enjoy their golden years.

Physicians

  • Homestead Family Medicine (0.2 miles)
  • Fall Creek Internal Medicine (0.6 miles)
  • Johnson & Cade Family Practice (0.6 miles)
  • Krueger & Lenox Oral and Maxillofacial Surgery (0.6 miles)
  • Endocrinology Services Northwest (0.6 miles)
  • Pacific Crest Neurology (0.6 miles)
  • Bend Obstetrics & Gynecology (0.6 miles)

Restaurants

  • El Super Burrito East Side (0.3 miles)
  • Jake's Diner (0.3 miles)
  • McDonald's (0.6 miles)
  • The Phoenix (0.7 miles)
  • Worthy Brewing Co. (0.8 miles)
  • Bevel Craft Brewing (1 miles)
  • Taco Bell (1.3 miles)

Parks

  • Pilot Butte Neighborhood Park (0.4 miles)
  • Hollinshead Park (1.1 miles)
  • First Street Rapids Park (2 miles)

Places of Worship

  • First Presbyterian Church (0.8 miles)

Cafes

  • Lone Pine Coffee Roasters (0.9 miles)
  • Starbucks (1.7 miles)
  • Thump Coffee (1.8 miles)
  • Spoken Moto (1.8 miles)
  • Looney Bean Roasting Company (1.9 miles)
  • Crow's Feet Commons (1.9 miles)
  • The Lemon Tree (1.9 miles)

Pharmacies

  • Bend Pill Box (0.9 miles)
  • Safeway Food & Drug (1.2 miles)
  • Walgreens (1.3 miles)
  • Albertsons Pharmacy (1.5 miles)
  • Rite Aid (1.5 miles)
  • Rite Aid (1.5 miles)
  • Bloom Well (1.6 miles)

Hospitals

  • Medical St Charles Add to Favorites (1 miles)

Theaters

  • Regal Old Mill ScreenX & IMAX (2 miles)

Frequently Asked Questions

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