Bend Transitional Care

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  • Interior

    A cozy living room with a stone fireplace, warm lighting, and comfortable seating.

  • Decor

    A cozy bedroom featuring a single bed with an orange quilt, a nightstand with a lamp, and a window with blinds.

  • Living Room

    A cozy living room with a stone fireplace and comfortable seating arrangement.

  • Building

    A modern building with a grand entrance, flanked by a flagpole and surrounded by manicured landscaping under a clear blue sky.

  • Architecture

    A modern building with a parking lot and clear blue sky in the background.

  • Bedroom

    A cozy bedroom with a single bed, nightstand, and warm brown decor.

  • Dining

    A cozy dining area with wooden tables and chairs, warmly lit by decorative light fixtures.

  • Landscaping

    A modern building with a spacious entrance and landscaping, featuring a flag in front.

  • Lighting

    A spacious hotel lobby reception area with modern decor and warm lighting.

  • Fireplace

    Cozy living room with a fireplace, comfortable seating, and warm lighting.

  • Exercise Equipment

    A well-equipped gym with various exercise machines and a spacious interior.

Bend Transitional Care

900 North East 27th Street, Bend, OR 97701

For more information about senior living options: (844) 490-3973

3.3 from 47 reviews
5 stars
25
4 stars
2
3 stars
1
2 stars
2
1 stars
17

Skilled Nursing Facility

Overall Review of Bend Transitional Care

Pros

  • pro Bend Transitional Care treats their residents and staff with grace and compassion.
  • pro The facility was clean, bright, and well decorated.
  • pro Whitney fixed the TV, found a new remote, and brought a dinner tray, making the visit more comfortable.
  • pro Bend Transitional's care team is one of the best around.
  • pro From management to CNAs, all pitch in to ensure every patient is cared for and ready to discharge home.
  • pro All staff here are nothing short of amazing.
  • pro The CNAs and nurses are well educated, fast, and sincerely kind.
  • pro The activities director makes everything fun and even goes above and beyond with special events like a spa day.
  • pro This facility is the most beautiful among skilled nursing facilities in Oregon.
  • pro The staff is very professional, and the care is above average.
  • pro The kitchen staff is amazing, catering to specific diets with plenty of options.
  • pro The staff is always there to help and to support Mom's getting better and thriving.

Cons

  • pro Bend Transitional Care is described as far below any standards for a place to stay for a loved one.
  • pro The facility is described as dark and cold, as if waiting for the patient to die.
  • pro The rooms are never cleaned, and the room smells of infection.
  • pro The food is described as institutional and lacking freshness and nutritional value.
  • pro There are reports that second helpings are never allowed, even though weight loss is a concern.
  • pro The patient has been left on the toilet for 45 minutes on several occasions.
  • pro Physical therapy scheduling is inconsistent and often conflicts with meals.
  • pro A room costs $600 a day, yet there isn't even a chair for visitors to sit in.
  • pro The nurses' sinks are dirty, with visible sludge at the bottom.
  • pro After a COVID-19 positive test, visitors are restricted rather than patients being tested beforehand.
  • pro One reviewer called the facility's practices a crime and criticized the handling of funds from insurance companies.
  • pro Personal belongings, such as clothes, were lost and reimbursements were not fulfilled.

Review

Bend Transitional Care (BTC) in Bend, Oregon, emerges in a chorus of reviews as a facility capable of delivering deeply compassionate, person-centered care from a large and dedicated staff, while also presenting a troubling counterpoint from another set of experiences that highlight serious concerns about environment, operations, and communication. Taken together, the comments sketch a complex portrait: a place where warmth and professionalism can shine brilliantly, but where inconsistencies in safety, cleanliness, and administrative responsiveness have left some residents' families distressed and frustrated.

A common thread among the most positive experiences is the evident kindness and attentiveness of the care team. Several reviewers repeatedly emphasize "top-notch" care from management through to the CNAs, with staff members described as patient, compassionate, and genuinely invested in a patient's well-being. One early encounter stood out for a mother transitioning from the hospital: the first staff member to greet them, Whitney, greeted with a bright, cheerful demeanor, helped resolve practical hiccups like a missing remote and a malfunctioning TV, brought a dinner tray, and patiently explained how the facility works. This kind of bedside reassurance helped smooth a stressful transition and set a tone of supportive, reassuring care that many other families echoed in their own stays.

The praise is not limited to the bedside nurses and CNAs. Reviewers consistently mention the collaborative energy of BTC's care team, noting that everyone - from management to the personal care assistants - pitches in to meet residents' needs and to prepare for discharge home. Families highlighted the effectiveness of the physical and occupational therapy teams, who were described as patient and clear in their instructions, as well as the activities staff, who can make the experience engaging and even create special moments, like a "spa day" for a resident. The kitchen and dietary staff also receive credit for meals that were considered varied and well-prepared, with one reviewer even pointing out that the facility can accommodate specific dietary needs and preferences, while also noting that there is an option to supplement with outside meals if desired.

Personal testimonials about specific staff members underscore how much some families valued BTC's care. "Mom's" experience included staff who explained how the place works, ensured routines were understood, and offered ongoing reassurance. Names that recur in the praise - Keri, Laura at the front desk, and several nurses and CNAs - appear as touchpoints of extraordinary compassion. In long-term scenarios, families also mention Mary, Cindy (social services), and the director of nursing, along with multiple nurses and CNAs, whose dedication made a lasting impression. Even those who faced only brief stays or visits describe how staff responsiveness and kindness left a lasting, positive impression and created thankful memories for families and loved ones.

Beyond direct care, BTC's environment is frequently described as welcoming and attractive. Several reviewers noted the facility's appearance, with descriptions of clean, bright spaces and tasteful d?cor contributing to a sense of comfort and safety. The sense of a well-run operation is reinforced by stories of efficient, friendly front-desk service, where Laura repeatedly appears as a standout: greeting families with a smile, assisting with scheduling transportation, and helping navigate the practicalities of a loved one's care. This human-centered approach to administration - where reception staff are the first touchpoint of reassurance - seems to be a hallmark of the facility for many families.

However, not all experiences align with the glowing narratives. A particularly severe and distressing account portrays Bend Transitional Care as dark and cold, with rooms that were not cleaned properly, and conditions that raised serious concerns about infection control and overall safety. In this account, the patient's room reportedly stayed dirty, socks turned black, and a roommate had a troubling infection in a private area, sharing a bathroom. The reviewer describes a pervasive odor of infection, institutional food, and care that felt inadequately coordinated, with complaints about delays and inconveniences during therapy and meals. Visitors reportedly faced barriers, with suggestions that nurses were not always responsive, and that a room cost of about $600 per day was not matched by the level of attention expected. The reviewer also criticized the timing of physical therapy sessions, which seemed to conflict with meals, and alleged that infection control practices and visiting policies were not well aligned with family needs. Overall, this account paints BTC as a facility that, in this view, does not meet basic expectations for cleanliness, safety, or patient-centeredness.

Other reviews offer a mixed but still largely positive impression, noting that for some patients and families the staff's professionalism and the quality of care were strong, while certain logistical aspects could be improved. One reviewer who spent two weeks there commended the staff for professionalism and above-average care, while acknowledging that the meals were only average to good and that, despite the facility's overall strength, the food and dietary options left room for improvement. Another family spoke highly of the care and the staff's responsiveness, while pointing out that the dining experience and the scheduling of therapy could sometimes clash with meals, requiring careful coordination by residents and family members.

A thread running through several reviews concerns problems with belongings and interpersonal accountability. In one widely cited incident, a family reported that their mother's clothes were lost after discharge - jeans, a shirt, and other items went missing, with photos and receipts provided as proof. The family described repeated assurances from staff about reimbursement, but no resolution materialized in a timely manner, and they ultimately felt the problem was not handled with the seriousness it deserved. Laura at the front desk was again praised as a wonderful point of contact, while the person responsible for the mislaid items, Heather, was noted for promising reimbursement that never came. The facility's leadership eventually responded with a standard invitation to discuss concerns via a contact page, which the reviewer declined, noting a desire not to engage further.

Taken as a whole, Bend Transitional Care appears to harbor two realities within its walls: a core of devoted, compassionate professionals who strive to deliver excellent, personalized care and a facility environment that many families find welcoming and warm; and a series of experiences reported as deeply troubling, focusing on cleanliness, infection control, nutrition, privacy, visiting policies, and accountability. The positive testimonials emphasize the genuine care, responsiveness, and teamwork that define BTC at its best, with staff members who are remembered and thanked for going above and beyond. The negative testimonial, stark in its language and detail, raises serious questions about safety, consistency, and follow-through that would demand serious internal review and corrective action.

For prospective families and residents evaluating Bend Transitional Care, the picture is nuanced. BTC clearly has the capacity to deliver extraordinary compassion and effective rehabilitation when it operates smoothly and with attentive staffing. Yet the more critical accounts suggest that issues of environment, basic cleanliness, meal quality, proactive family communication, and reliable resolution of problems - such as lost belongings or responsive follow-through - need urgent attention. As with many transitional care facilities, the challenge for BTC lies in translating its notable staff strengths and facility assets into consistently safe, clean, and responsive care that meets the high expectations families place on a place entrusted with their loved ones' wellbeing.

Features

Housing

  • 60 resident community capacity 60 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Roberts (15 miles away) Roberts (15 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Bend Transitional Care is a well-equipped assisted living community located in Bend, Oregon. Our residents can enjoy a variety of amenities and services designed to enhance their daily lives and provide a comfortable and convenient living environment.

Our community features a beauty salon for residents to pamper themselves and stay looking their best. Each resident's room comes with cable or satellite TV for entertainment. We offer community-operated transportation for residents to easily get around town. Additionally, our computer center allows residents to stay connected and engage in online activities.

Dining at Bend Transitional Care is an enjoyable experience with our restaurant-style dining room. Residents can savor delicious meals prepared by our staff while adhering to any special dietary restrictions they may have.

For leisure activities, we offer various options such as a fitness room to promote physical wellness, gaming rooms for socializing, and a small library for book lovers. Outdoor spaces such as gardens provide opportunities for relaxation and fresh air. Scheduled daily activities are available for residents to participate in, including resident-run activities that encourage engagement and socialization. Planned day trips allow residents to explore the local area.

Our care services provide 24-hour supervision and assistance with daily living activities. Our caring staff is always available through our 24-hour call system. Assistance with bathing, dressing, transfers, and medication management are provided as needed. We also have a mental wellness program that focuses on supporting the emotional well-being of our residents.

Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments when necessary.

In terms of nearby conveniences, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals within close proximity to Bend Transitional Care.

At Bend Transitional Care, we strive to create an enriching environment where residents can maintain their independence while receiving the support they need from our dedicated staff.

Nearby Places of Interest

Restaurants

  • The Phoenix (0.2 miles)
  • McDonald's (0.3 miles)
  • Worthy Brewing Co. (0.3 miles)
  • Jake's Diner (0.4 miles)
  • El Super Burrito East Side (0.5 miles)
  • Bevel Craft Brewing (1.7 miles)
  • Taco Bell (1.9 miles)

Physicians

  • Bend Obstetrics & Gynecology (0.2 miles)
  • Infocus Eye Care (0.2 miles)
  • Ryan P Gallivan (0.2 miles)
  • Central Oregon Ent (0.2 miles)
  • invMD Plastic Surgery (0.2 miles)
  • Bowers, Janis J, NP (0.2 miles)
  • Peter Edward Palacio (0.2 miles)

Cafes

  • Lone Pine Coffee Roasters (0.4 miles)
  • Starbucks (2.4 miles)
  • Thump Coffee (2.4 miles)
  • Spoken Moto (2.5 miles)
  • Looney Bean Roasting Company (2.5 miles)
  • Crow's Feet Commons (2.6 miles)
  • The Lemon Tree (2.6 miles)

Hospitals

  • Medical St Charles Add to Favorites (0.6 miles)

Parks

  • Pilot Butte Neighborhood Park (1 miles)
  • Hollinshead Park (1.4 miles)
  • First Street Rapids Park (2.6 miles)

Places of Worship

  • First Presbyterian Church (1.5 miles)

Pharmacies

  • Bend Pill Box (1.6 miles)
  • Safeway Food & Drug (1.9 miles)
  • Walgreens (2 miles)
  • Albertsons Pharmacy (2 miles)
  • Rite Aid (2 miles)
  • Bloom Well (2.2 miles)
  • Rite Aid (2.2 miles)

Theaters

  • Regal Old Mill ScreenX & IMAX (2.7 miles)

Frequently Asked Questions

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