Brookdale Bend

Pros

• The staff consistently demonstrated exceptional care and communication, sharing updates and pictures to keep families informed.
• Brookdale provided excellent care for residents with Alzheimer's, giving families confidence in their loved ones' well-being.
• Many families appreciated the cleanliness of the facility and the nutritional quality of the food served.
• Residents felt safe and well cared for, with attentive staff who showed genuine concern for their needs.
• The new activities director was recognized for creating engaging events that brought joy and social interaction to residents.
• Families expressed gratitude for personalized attention from staff, enhancing their loved ones' experiences at Brookdale.
• The atmosphere during special events, such as Mother's Day celebrations, was described as warm and enjoyable, highlighting the efforts made by the program manager.
• Positive changes in management were noted to improve resident engagement and satisfaction within the community.

Cons

• The facility did not consistently provide necessary care, such as showering and cleaning the room, leading to dissatisfaction with the overall service.
• Residents experienced noise issues from poorly matched roommates, which affected their comfort.
• There were unexpected billing issues and charges that had not been clearly communicated, causing frustration for families.
• Some staff members were unapproachable and unpleasant to deal with, impacting the overall experience for visitors.
• Concerns regarding medication tracking and a lack of timely responses to doctor’s orders were highlighted as significant problems in care.
• Housekeeping was inadequate, often requiring family members to request services that should have been routinely provided.
• There was a noted decline in social activities promised upon admission, leading families to consider relocating their loved ones.
• Lack of acknowledgment or support from management after the passing of residents caused disappointment for families who advocated for better care.

Review

Brookdale communities have elicited a range of sentiments from families and residents, reflecting the diverse experiences of those who have chosen them for their loved ones. Among these reviews, there are heartfelt acknowledgments of the compassionate care provided by staff, particularly in the context of memory-related illnesses such as Alzheimer’s and Lewy Body Dementia. Many family members express gratitude for the consistent communication they receive about their loved ones’ well-being, detailing how caregivers share updates and photos that allow families to feel connected despite physical distances. One reviewer emphasized the positive environment created by staff who genuinely care, noting that their loved one felt safe and content, which brought comfort to the entire family.

However, alongside these positive reflections are also more critical accounts that detail significant shortcomings in care. Some reviewers report distressing issues such as inadequate cleaning of resident rooms, lack of attention to personal hygiene needs, and improper management of medications. For example, one family found themselves frequently having to request basic services like laundry and cleaning for their loved one’s room. The inconsistency in care raised concerns about whether they were paying for a service that was not being delivered adequately; this sentiment resonated with others who experienced similar frustrations regarding the quality of care provided.

The emotional toll on families is evident in several comments where individuals describe feeling overwhelmed or disappointed with Brookdale's performance. One review recounts a particularly troubling experience when a resident faced issues related to billing along with dissatisfaction over living conditions, including being paired with noisy roommates at an exorbitant monthly cost. Despite high expectations set during initial interactions with sales personnel who emphasized care standards and community engagement, realities often fell short once residents settled in.

Despite these criticisms, many families have noted improvements since new leadership has taken charge at different Brookdale locations. The appointments of new executive directors and activities directors seem to contribute significantly to revitalizing residents’ experiences. Families applaud initiatives aimed at reintroducing engaging activities within the community—events like Mother’s Day celebrations and Easter festivities have sparked joy among residents while fostering social interaction that some had previously deemed lacking.

Specific accounts highlight how well-supported familial connections can flourish under effective management; both staff updates and organized events cater specifically to relationship-building between residents and their loved ones. For instance, activities designed around holidays have drawn praise for creating warm atmospheres conducive to lively conversations filled with joyous memories shared among family members gathered together.

For those considering Brookdale as an option for long-term care facilities—though cautionary tales exist—the overall sentiment seems mixed yet hopeful due largely to noticeable shifts following recent administrative changes focused on enhancing resident life quality. While challenges remain concerning staffing ratios and individual attention per resident during certain times (such as weekends), optimistic families look ahead optimistically toward what further improvements may lie on the horizon as leaders continue implementing systemic changes aimed at bolstering compassion-driven service delivery within this network dedicated primarily towards providing dignified eldercare solutions overall.

This area of Bend, Oregon is a bustling and convenient location with a variety of amenities within close proximity. With several physicians' offices nearby, including Pacific Crest Neurology and Bend Obstetrics & Gynecology, residents can easily access healthcare services. There are also numerous cafes and restaurants like Lone Pine Coffee Roasters and Jake's Diner for socializing and enjoying meals. In terms of recreation, parks such as Pilot Butte Neighborhood Park and Hollinshead Park offer peaceful outdoor spaces for relaxation. Additionally, there are several pharmacies in the area like Bend Pill Box and Walgreens for easy access to medication. Overall, this part of Bend provides a vibrant community atmosphere with essential services readily available to meet the needs of seniors considering living in the area.

Physicians

• Pacific Crest Neurology (0.1 miles)
• Bend Obstetrics & Gynecology (0.1 miles)
• Infocus Eye Care (0.1 miles)
• Ryan P Gallivan (0.1 miles)
• Central Oregon Ent (0.1 miles)
• invMD Plastic Surgery (0.1 miles)
• Bowers, Janis J, NP (0.1 miles)

Cafes

• Lone Pine Coffee Roasters (0.3 miles)
• Thump Coffee (2.2 miles)
• Starbucks (2.3 miles)
• Looney Bean Roasting Company (2.3 miles)
• Spoken Moto (2.3 miles)
• Crow's Feet Commons (2.3 miles)
• The Lemon Tree (2.4 miles)

Restaurants

• Jake's Diner (0.4 miles)
• McDonald's (0.4 miles)
• The Phoenix (0.4 miles)
• El Super Burrito East Side (0.5 miles)
• Worthy Brewing Co. (0.6 miles)
• Bevel Craft Brewing (1.6 miles)
• Taco Bell (1.7 miles)

Hospitals

• Medical St Charles Add to Favorites (0.4 miles)

Parks

• Pilot Butte Neighborhood Park (0.7 miles)
• Hollinshead Park (1.1 miles)
• First Street Rapids Park (2.3 miles)

Pharmacies

• Bend Pill Box (1.3 miles)
• Safeway Food & Drug (1.7 miles)
• Albertsons Pharmacy (1.7 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.8 miles)
• Bloom Well (1.9 miles)
• Rite Aid (2.1 miles)

Places of Worship

• First Presbyterian Church (1.4 miles)