Laurel Residential Care

Pros

• Nice place for loved elder family members to live once they need assistance with daily living.
• Specialized as a safe and secure memory care facility.

Cons

• The facility has filthy living conditions and a nauseating smell that made a reviewer physically ill.
• Caregivers are neglectful toward residents.
• Stacy does not appear to care about the facility or its staff.
• The place nearly burned down and Stacy did nothing, leaving the fire to staff.
• The facility should be shut down due to poor management and resident neglect.
• The manager's children work there and smoke pot in the parking lot, threatening other staff.
• Phones are never answered and voicemail is often full, making contact impossible.
• Residents were not bathed for months and developed bed sores, showing disorganization and unprofessionalism.

Review

A stream of harsh firsthand accounts paints a troubling picture of this facility. Several reviewers describe filth and terrible odor as soon as you step inside, with one remark calling the conditions the "filthiest living conditions I've ever seen" in their 11 years in the industry. They explain that the smell was so pungent it made them physically ill, and they attribute this to severe neglect by caregivers. The consensus in these voices is that basic cleanliness and attentive care are routinely lacking, leaving residents in distress and staff overwhelmed.

Another recurrent thread is a sense of abandonment by management. One reviewer bluntly states that Stacy "does not care about this place one bit," citing a near-disaster when the place almost burned down and claiming that Stacy did nothing - the fire was left to her staff even as they tried to reach her. This individual strongly warns against housing family members there and adds that Stacy shows little care for the staff either. The implication is a leadership failure that trickles down to everyday safety and well-being.

Communication appears to be a persistent and aggravating problem. Multiple reviewers report repeatedly calling the facility with no answer and no voicemail options functioning reliably. Phrases like "Call phone number over and over. No answer no machine," and "DOES ANYONE EVER ACTUALLY ANSWER THE PHONES AT THIS FACILITY? IVE TRIED TO CALL" convey a pattern of unresponsiveness that compounds the frustration of families trying to check on loved ones or manage their care. Several accounts even specify that the mailbox is full, making outreach effectively impossible for weeks.

Concerns about the management and the staff environment are explicit and severe. One review claims that the place is run so poorly that residents are "severely neglected by staff," and accuses management of allowing unprofessional behavior, including the manager's own kids being employed there and getting away with smoking pot in the parking lot and even threatening other staff. The tone is scathing, with calls for shutting the facility down and condemnation of the leadership for creating such a chaotic and unsafe atmosphere.

The cadence of complaints also touches on ongoing accessibility issues for residents' families. Several reviewers describe the same malaise of never receiving replies, with statements like "Extremely annoying. Impossible to contact. Never answers the phone. Mail box is full. Been trying for weeks." They urge the facility to answer calls so that families can stay connected with their loved ones who rely on them for support and updates. It's a pattern that resonates across multiple entries, fueling a sense of isolation for both residents and their families.

Some of the most troubling allegations revolve around direct neglect of residents. One reviewer describes a relative developing bed sores and being bathed for two months, with a claim that he was not treated with respect and that the facility was disorganized and unresponsive to phone inquiries. The reviewer explicitly states that the place should be condemned, conveying a sense of imminent danger and a fundamental failure to provide basic dignity and care. While another line of the same voice expresses a harsh verdict about the overall quality of care and organization, the weight of these experiences underscores a belief that residents' health and safety are at risk.

Amidst the overwhelmingly negative feedback, there is a lone note of contrast: one reviewer lauds the place as a "Nice place for loved elder family members to live once they need assistance with daily living," noting it as specialized for safe and secure memory care. This appears to be an outlier among the other accounts, which emphasize neglect, disorganization, and poor responsiveness, but it does indicate that at least some perspectives see potential positives in a controlled memory-care setting when certain conditions are met.

Taken together, these varied experiences sketch a troubling portrait of a facility where cleanliness, safety, and communication appear severely compromised in the eyes of many caregivers and family members. The threads of neglect, mismanagement, and unresponsiveness run through several accounts, with repeated calls for accountability and change. While one review offers a more favorable, niche view of memory-care suitability, the prevailing narrative centers on serious concerns about resident welfare, staff conduct, and the overall effectiveness of the administration. Families considering this facility would be wise to weigh these experiences carefully, seek independent assessments, and prioritize transparent, reliable communication and demonstrable improvements in care standards.

This part of Central Point, Oregon offers a convenient and accessible location for senior living, with a variety of amenities nearby. There are several pharmacies within a short distance, making it easy to access medication and healthcare services. A selection of restaurants and cafes provide options for dining out or grabbing a quick bite to eat. For medical needs, there are physicians' offices and a hearing aid center in the vicinity. In terms of recreation, there are parks within a few miles, offering opportunities for outdoor activities and relaxation. Additionally, transportation options such as the airport and car rental services make it convenient for traveling or visiting loved ones. Overall, this area provides a comfortable and well-equipped environment for seniors looking to settle down in Central Point.

Pharmacies

• Walgreens (0.1 miles)
• Pharmacy Express (0.2 miles)
• Sav-On Pharmacy (0.7 miles)
• Tiffany-Davis Drug Co. (2.1 miles)
• Fred Meyer Pharmacy (2.9 miles)
• Safeway Pharmacy (3.2 miles)
• Walgreens (3.7 miles)

Restaurants

• The Point Pub & Grill (0.1 miles)
• McDonald's (0.4 miles)
• Little Caesars Pizza (0.6 miles)
• Hawaiian Hut (0.7 miles)
• KFC (0.9 miles)
• Jaspers Cafe (2.2 miles)
• Wild River Medford (2.3 miles)

Physicians

• Oregon Eye & Vision Center (0.2 miles)
• Providence Medical Group - Central Point Family Practice (0.8 miles)
• Valley Family Practice (2.1 miles)
• Miracle-Ear Hearing Aid Center (3.2 miles)
• Intractable Pain Center (3.5 miles)
• Hageman Mark R DDS (3.6 miles)
• Valley Immediate Care (3.6 miles)

Cafes

• Dutch Bros Coffee (0.5 miles)
• Dutch Bros Coffee (0.7 miles)
• Sweet Tea Express (1.1 miles)
• Dutch Bros Coffee (1.9 miles)
• Starbucks (2.8 miles)
• Dutch Bros Coffee (2.9 miles)
• Starbucks (3.1 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.7 miles)
• Shepherd of the Valley (1.2 miles)
• Sacred Heart Catholic Church (4.4 miles)

Parks

• Forest Glen Park (1.4 miles)
• Don Jones Memorial Park (1.6 miles)
• Railroad Park (2.6 miles)
• Howard Memorial Park (2.8 miles)
• Hawthorne Park (4.1 miles)
• Donahue Frohnmeyer Park (4.4 miles)
• Cedar Links Park (4.5 miles)

Hospitals

• Clinica La (1.6 miles)
• Douglas Education Service District (4.7 miles)

Transportation

• Million Air Medford (2 miles)
• Rogue Valley International - Medford Airport (MFR) (2.3 miles)
• U-Haul Storage of Rogue Valley (2.4 miles)
• Hertz Rent A Car (2.5 miles)

Theaters

• Cinemark Tinseltown USA (4 miles)