Aberdeen Heights Assisted Living

Pros

• Aberdeen Heights provides a warm, friendly, and family-oriented environment where the staff genuinely cares for the residents.
• The facility is consistently described as clean, beautiful, and well-maintained, creating a pleasant living atmosphere.
• Residents enjoy exceptional meals prepared by a talented full-time chef, with many praising the dining experience.
• The activities offered at Aberdeen Heights are engaging and plentiful, keeping residents active and socially connected.
• Staff members are highly regarded for their compassion and attentiveness to residents’ needs, fostering a strong sense of community.
• Family members appreciate the effective communication from staff regarding their loved ones' well-being and care.
• Long-term staff tenure contributes to a knowledgeable team that builds strong relationships with residents and families alike.
• Visitors note that the commitment to customer service is evident in every aspect of the facility's operations.

Cons

• There was a consistent problem with the resident not receiving the proper dosage of medications, and the nursing director seemed put out when questions were asked, often sending a nurse's aide instead of addressing concerns personally.
• After several key staff members left Aberdeen Heights, including activities directors and nursing staff, the quality of care declined significantly, leading to concerns about management's ability to provide adequate support.
• The food quality decreased dramatically under new management, with smaller portion sizes and unsatisfactory meals that left residents hungry.
• Management failed to communicate effectively with families during critical times, particularly when residents were transferred to other facilities for medical care.
• Employee morale appeared low due to staffing cuts and increased workloads, resulting in a negative environment both for staff and residents.
• The facility no longer felt like the caring community it used to be, as evidenced by a lack of communication from management regarding resident well-being during hospital stays.
• Residents faced fewer activities and engagement opportunities after the resignation of dedicated staff members who previously managed those programs effectively.
• The overall experience has shifted from being welcoming and engaging to becoming more corporate and impersonal following changes in leadership.

Review

Aberdeen Heights has garnered a mixed bag of experiences from families and residents over the past few years. Initially, many families were drawn to the facility because of its warm environment, attentive staff, and vibrant activities that engaged residents. For instance, one family described Aberdeen Heights as a "warm, friendly, family-oriented Assisted Living" where their mother felt at home after a long search for a suitable place. They praised the staff's focus on customer service and noted that the facility was clean and beautifully maintained, with lovely dining areas and even gardens created by the residents themselves. The positive first impressions during tours helped build confidence in choosing Aberdeen Heights for their loved ones.

The initial reviews highlighted exceptional aspects like the quality of meals and comprehensive activity programs designed to enhance residents' social lives. One reviewer emphasized how their mother's social calendar had become significantly busier than their own, showcasing an active community life catered to various interests. Many residents enjoyed the food prepared by excellent chefs, creating an atmosphere akin to dining in a restaurant rather than a traditional assisted living facility. Families appreciated how staff members knew the residents by name and treated them with kindness and respect?traits that fostered a genuine sense of belonging among residents.

However, this positive perception began to wane as several families reported dissatisfaction following changes in management. A common theme emerged around concerns regarding staffing stability and communication failures within the administration. After key personnel left?including executive directors and activities directors?many families noticed diminished morale among remaining employees and a decline in service quality. Complaints about inadequate medication management surfaced repeatedly alongside reports of unresponsive nursing directors who failed to address families' inquiries directly.

As time went on, reviews reflected growing frustration about problems previously deemed minor but that became pervasive: inconsistent meal quality with reduced portion sizes; insufficient nursing staff leading to longer wait times for assistance; and fewer engaging activities as experienced coordinators departed. One reviewer sharply illustrated how drastically things had changed after her mother?s stroke when management failed to communicate or show concern about her well-being during a challenging transition period into hospice care.

Despite these negative developments, some continued to champion Aberdeen Heights based on their earlier experiences or those of specific long-term employees they encountered while visiting loved ones there. For instance, one frequent visitor recounted how caring staff made every effort to remember resident names within weeks while actively promoting engaging activities like crafts and games?a hallmark feature celebrated by many former visitors.

In conclusion, while Aberdeen Heights once stood out as an exemplary assisted living facility characterized by emotional warmth, attentive care, delicious meals, and lively engagement opportunities for its residents?it now finds itself at a crossroads marked by changing leadership dynamics that have led to noticeable declines in both service quality and family satisfaction levels. While some still endorse its commitment to creating an inviting community atmosphere amid reports of declining conditions, others caution potential residents? families against overlooking recent challenges affecting overall care standards at this once-beloved establishment.

This part of Tulsa, Oklahoma offers a convenient and diverse range of amenities for senior living. With a variety of physicians specializing in allergy, asthma, immunology, neurosurgery, orthopedics, and child neurology in close proximity, seniors can easily access healthcare services. Additionally, there are several pharmacies nearby for medication needs. For dining options, there is a mix of restaurants offering different cuisines such as Italian, Thai, American classics, and fast food. There are also cafes for those who enjoy coffee or tea. Nearby parks provide opportunities for outdoor recreation and relaxation. Places of worship cater to various spiritual needs, while hospitals and theaters offer additional resources for overall well-being and entertainment. Transportation options including an airport ensure easy travel access if needed.

Physicians

• Allergy Asthma And Immunology Center P.C. (0.1 miles)
• Tulsa Eye Clinic (0.1 miles)
• South Tulsa Optical (0.2 miles)
• Charles Walter Garrett (0.7 miles)
• Bregman Richard Warren Clinic Neurosurgery Tulsa (0.8 miles)
• Eastern Oklahoma Orthopedic Center (0.9 miles)
• Child Neurology of Tulsa (0.9 miles)

Pharmacies

• Act Pharmacy (0.3 miles)
• Drug Warehouse (1.1 miles)
• Walgreens (1.3 miles)
• Walmart Pharmacy (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• Jombo's Island Style Dispensary (2.1 miles)

Restaurants

• Charleston's Restaurant (0.4 miles)
• Old School Bagel Cafe (0.4 miles)
• Hideaway Pizza (1.4 miles)
• Whataburger (1.7 miles)
• Lanna Thai Restaurant (2.1 miles)
• Olive Garden (2.1 miles)
• Sonic Drive-In (2.1 miles)

Cafes

• Starbucks (1.2 miles)
• Cha Bubble Tea (2.1 miles)
• Dutch Bros Coffee (2.2 miles)
• Starbucks (3.3 miles)

Parks

• Leake Park (1.8 miles)
• River Parks 96th and Riverside (2.8 miles)

Places of Worship

• Islamic Society of Tulsa (2.7 miles)
• Christ United Methodist Church (3.9 miles)
• Tulsa Hills Church Of The Nazarene (4.4 miles)

Hospitals

• Southwestern Regional Medical Center (3.4 miles)

Theaters

• AMC Southroads 20 (3.4 miles)
• Cinemark Tulsa (3.7 miles)

Transportation

• Richard Lloyd Jones Jr Airport (RVS) (4 miles)
• Christiansen Aviation (4 miles)