A Team Health Care Services

Pros

• They describe Amada Senior Care as a professional team with kind and attentive caregivers who genuinely care about clients' well-being.
• They say communication with the staff is easy and the team is quick to respond to questions or concerns.
• They regard the service as reliable and compassionate and would recommend it for quality senior care.
• They praise Zach Keathley for going above and beyond, spending time with the family, answering questions, and making clients feel like family.
• They describe Samantha as a Godsend - sweet and attentive to the mom's wants and needs.
• They note Katrina Johnston for being kind, caring, and cheerful, with the family highly recommending Amada.

Cons

• The company never returns calls.
• The reviewer was punished for speaking up about safety rather than being supported.
• After June 16th, hours were removed and the reviewer was cut off from AXIScare and COAChUp.
• The supervisor told the reviewer to speak only to him, isolating others and leaving them voiceless.
• There were allegations of substandard care and unethical behavior, such as aides sleeping on the clock and a privacy violation in the hospital.
• Refunds for services not received were refused or delayed.

Review

Amada Senior Care is a company that elicits a broad spectrum of experiences from those who work with and rely on it. On one hand, there are many glowing testimonials about compassionate caregivers, professional teams, and responsive communication; on the other hand, several accounts describe deep frustration, poor treatment, and challenging management decisions. Across the comments, the same organization is described as capable of delivering loving, attentive care to clients, while at the same time being dogged by internal conflicts, communication gaps, and disputes that leave some employees and families feeling unheard and unfairly treated.

One account comes from someone who works for Amada and was hurt in June. That person recounts a long struggle to obtain the paperwork they needed, spanning two weeks of attempts. They note that the company seems to celebrate clients with grand openings on weekends but does not offer similar recognition for employees, such as a holiday meal or other forms of appreciation. The writer recalls giving their all as a caregiver - 40 to 60 hours weekly, devotion to the families they cared for, and repeated advocacy for safer, better-trained caregivers. Rather than receiving support, they felt ignored and even punished after raising concerns about caregiver safety. The experience culminated in June, when they say their hours were cut, they were told there was no work, and they were removed from the company's scheduling and recognition platforms. They describe being told by a supervisor - who reportedly claimed to be the "highest level" - that they could only speak with him and no one else, leaving them feeling isolated, erased, and voiceless. While Amada speaks publicly of faith, family, grace, and Agape love, this account frames the reality as retaliation and abandonment rather than care and support.

That same voice emphasizes a personal commitment to being heard and to sharing what happened behind the scenes, noting that they cannot afford an attorney but still deserve a voice. They point to the broader tension between the organization's stated values and the lived experience of some employees, especially those who push for safer, higher-quality care and for fair treatment within the company's internal system. The account concludes with a plea for transparency and accountability and an invitation to others to message if they want to know more about these behind-the-scenes dynamics.

Amada's public-facing narrative, however, is not uniformly negative. A number of reviewers describe Amada as a professional, compassionate organization where caregivers are consistently kind and attentive. In these testimonials, clients or their families describe easy, prompt communication with staff and a sense that Amada's team genuinely cares about clients' well-being. The praise emphasizes reliable service, the warmth and courtesy of caregivers, and a feeling that Amada can be a steady, trusted partner in care. Some reviewers even describe Amada as a large, supportive family for both clients and the caregivers who work with them.

Within this more positive frame, several individual staff members receive specific compliments. Zach Keathley, for example, is repeatedly thanked for spending extra time with families, coming to the home after hours, explaining the caregiving process, and offering ongoing guidance. Katrina Johnston is praised for kindness, cheerfulness, and attentive care for a client's mom. Samantha is described as a "Godsend," eager to listen to the mom's wishes and flexible about how care is delivered. Brittany is commended for professionalism and respectful treatment of a husband, highlighting a caregiver who aligns with the family's needs. Several reviewers express appreciation for the sense of belonging and the feeling that they are part of a growing, caring family.

But even among pretty strong positive feedback, there are scattered negative notes. One reviewer, in particular, describes a problematic experience surrounding a medical procedure in which they relied on Amada for a sitter. They recount substandard care that they characterize as unethical, plus a refusal to refund for hours not used. The narrative includes a sequence of troubling specifics: an aide eating pizza on the clock, attempting to order food, sleeping through shifts, and an overnight aide who allegedly remained in the home beyond their shift. The reviewer portrays a violation of privacy when hospital personnel were involved, and they accuse Amada management of approving unethical behavior. They name internal figures such as "Travis Rice" in administration and "Tiffani Scott" in intake, asserting they were told the policy about prepaid, nonrefundable services was misrepresented or not clearly disclosed. The reviewer emphasizes that the signed documents indicated a preference for unused funds to be returned, which they say should have translated into a refund that never arrived. Their conclusion is stark: they urge others to avoid Amada unless they're prepared for substandard care and questionable business practices.

Other reviews reflect similar concerns in different forms. One reviewer claims that Amada sometimes lacks sufficient caregiver coverage and that contacting the office can be difficult or unresponsive. There are also recurring stories of clients awaiting refunds - examples include a dispute involving more than $2,000 that has gone unpaid for months despite promises that it was "overlooked" and would be sent promptly. These accounts paint a picture of unresolved financial and administrative friction that contrasts with the positive caregiver experiences reported by other families served by Amada.

In the midst of these mixed experiences, several reviewers reiterate the importance of the people who do show up. The positive comments about staff like Zach, Katrina, Samantha, and Brittany emphasize that when the company's people are supported and properly connected to the families they serve, the care can be exceptional. Families describe feeling heard and valued when staff engage with them directly, tailor care to their loved ones' needs, and demonstrate genuine compassion. The same individuals who praise the caregiving sometimes call out operational gaps, underscoring the tension between excellent frontline care and the organizational systems that support or hinder it.

Taken together, the collection of reviews presents a nuanced portrait of Amada Senior Care. The company appears capable of delivering meaningful, person-centered care with caregivers who are thoughtful, respectful, and deeply attentive to clients' needs. At the same time, there are serious concerns about internal communication, access to leadership, fairness in treatment of employees, and accountability for policies - particularly around scheduling, recognition, documentation, refunds, and privacy protections. The experiences range from uplifting to troubling, and they cohere into a broader narrative about a company that can be a source of comfort for clients and a place of frustration for some staff and families when the systems that should support care don't function as smoothly as the caregiving itself. For anyone considering Amada or evaluating its services, the messages here suggest weighing both the warmth of its caregivers and the clarity, transparency, and consistency of its internal processes.

Pharmacies

• Act Pharmacy (1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Drug Warehouse (2 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (2.8 miles)

Physicians

• Tulsa Eye Clinic (1 miles)
• Allergy Asthma And Immunology Center P.C. (1 miles)
• Charles Walter Garrett (1 miles)
• South Tulsa Optical (1 miles)
• Bregman Richard Warren Clinic Neurosurgery Tulsa (1.1 miles)
• Warren Clinic-Springer Building (1.2 miles)
• Child Neurology of Tulsa (1.2 miles)

Restaurants

• Charleston's Restaurant (1 miles)
• Old School Bagel Cafe (1 miles)
• Sonic Drive-In (1.4 miles)
• Hideaway Pizza (1.4 miles)
• Casa Del Tequila (1.5 miles)
• Chimi's Mexican Food (1.7 miles)
• Margaritaville Tulsa (1.9 miles)

Cafes

• Starbucks (1.3 miles)
• Dutch Bros Coffee (2.2 miles)
• Cha Bubble Tea (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (3.7 miles)

Parks

• River Parks 96th and Riverside (2.6 miles)
• Leake Park (2.7 miles)
• Riverparks (4.3 miles)
• Florence Park (5 miles)

Places of Worship

• Islamic Society of Tulsa (2.9 miles)
• Tulsa Hills Church Of The Nazarene (3.6 miles)
• Christ United Methodist Church (3.6 miles)
• Brookside Baptist Church (4 miles)

Transportation

• Christiansen Aviation (3.2 miles)
• Richard Lloyd Jones Jr Airport (RVS) (3.3 miles)

Theaters

• AMC Southroads 20 (3.3 miles)
• AMC CLASSIC Tulsa Hills 12 (3.8 miles)
• Cinemark Tulsa (4.6 miles)

Hospitals

• Southwestern Regional Medical Center (4.3 miles)