A Team Health Care Services in Tulsa, OK

Pros

• Amada Senior Care is professional, and its caregivers are consistently kind and attentive, showing genuine care for clients’ well-being.
• The team is easy to communicate with and quick to respond to questions or concerns.
• Amada Senior Care genuinely loves its caregivers and strives to do the right thing for clients.
• Zach Keathley spent time with families after hours, visited homes, and helped guide important decisions.
• Zach was incredibly helpful and professional at every step.
• Katrina Johnston is kind, caring, and cheerful with clients’ family members.
• The caregivers treat loved ones like family and often go above and beyond.
• Alexis demonstrated ownership, positivity, professionalism, and diligence in providing care.
• Melissa was a very kind caregiver who ensured clients were comfortable and all needs were met.
• Amada Senior Care is described as compassionate, reliable, and dedicated to keeping families informed.
• Families report that Amada Senior Care enables loved ones to stay at home with excellent care and support.

Cons

• The company never returns calls.
• Amada’s leadership is accused of retaliation, abandonment, and hurting employees.
• The care provided was substandard and sometimes unethical, with prepaid services not refunded.
• A night aide slept on the clock, and a privacy violation occurred when an aide stayed in the exam room.
• Unethical and fraudulent behavior is allegedly approved by Amada management.
• Amada refuses to refund hours not received.
• They do not have enough caregivers and often do not answer the phones.
• Administrators are lacking in communication.
• The CEO reportedly did not respond to concerns.
• The reviews urge readers to avoid Amada at all costs.

Review

This community is best suited for families who want a truly home-centered care experience where caregivers become extended family to the client. The strongest cases come from seniors who stay at home with steady, hands-on help that manages daily activities, medication reminders, mobility support, and meaningful companionship. For many families, that personal touch matters most, especially when dementia or medical complexity is present and a familiar routine helps reduce anxiety and hospital readmissions. The arrangement shines when continuity, approachable communication, and a warm, family-like atmosphere are non-negotiables. It is less about institutional polish and more about relationships that keep a loved one steady, engaged, and comfortable in their own space. In short, it works best where warmth and consistent, attentive presence are prioritized over rigid scheduling discipline.

Those who may want to consider alternatives are families prioritizing airtight administrative discipline and absolute predictability. If upfront transparency on billing, rapid responsiveness to calls, and a clear escalation path are non-negotiable, this provider may fall short. Several reviews flag inconsistent phone access and slow follow-through from administrators, along with disputes over refunds for services not delivered. For clients requiring fixed, guaranteed caregiver assignments or strict HR governance with independent oversight, a larger, more process-driven agency could be a safer match. Also worth considering are families demanding robust privacy protections, given occasional claims of privacy concerns during hospital transfers and a sense of unfocused supervision. These factors tilt the decision toward operators with stronger, centralized quality control.

On the upside, the most compelling proof lies in the people delivering care. When caregivers arrive with courtesy, attentiveness, and a readiness to tailor tasks to a client’s needs, the experience can be transformative. The best teams earn praise for reliability, compassion, and the sense that staff treat clients like family rather than tasks. That depth of engagement often translates into calmer days for both the loved one and the family, smoother medication routines, and better adherence to care plans. These advantages do not emerge automatically; they require a steady cadre of trained caregivers and a scheduler who holds the line on coverage. The main cons, spotty communication, inconsistent hours, and frustrating refunds, erode trust even when individual aides shine. The apparent variability is the critical fault line.

Several reviews spotlight standout staff who become anchors for families, caregivers who listen, respect boundaries, and follow instructions with gentle firmness. Names recur as evidence that capable, compassionate aides exist within the organization. Yet the flip side exists: customers report experiencing aides who sleep on shift, clock out late, or fail to communicate properly, and administrators who struggle to provide timely, clear responses. Instances of alleged unethical behavior and questions about refunds point to governance questions that no caregiver can wholly compensate for. The contrast between the best and worst experiences signals a systemic inconsistency that families must weigh against their risk tolerance. For some, the net effect is a lifeline; for others, it’s a fragile foundation that requires constant vigilance.

Decision-makers should demand a rigorous setup before committing. Insist on a named care coordinator, a written, mutually approved care plan, and a transparent billing schedule with explicit refund terms and cancellation rights. Require a guaranteed minimum number of hours, a back-up plan for holidays, and a clear escalation route if concerns arise, preferably with direct access to an executive or regional supervisor. Request references from multiple local families and verify the credentials and ongoing training of each caregiver who will regularly visit. If post-acute recovery or dementia care is the goal, verify targeted competencies and supervisory oversight. Real-time communication with regular updates is essential; avoid reliance on sporadic reports that allow drift to go unchecked.

Bottom line: this provider can deliver deeply human, personalized home care that preserves independence and family involvement when the operation is well-led and consistently executed. It is ideal for families who can stay actively involved, set clear expectations, and tolerate occasional administrative hiccups in exchange for highly compassionate caregivers. For those who cannot risk inconsistent communication, opaque refund policies, or potential privacy lapses, exploring alternatives with stronger governance and standardized processes is prudent. In scenarios where continuity of care and a home-like atmosphere are non-negotiable, this option remains compelling, but only with vigilant oversight, explicit service agreements, and robust safeguards that keep the care plan aligned with the loved one’s evolving needs.

Pharmacies

• Act Pharmacy (1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Drug Warehouse (2 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (2.8 miles)

Physicians

• Tulsa Eye Clinic (1 miles)
• Allergy Asthma And Immunology Center P.C. (1 miles)
• Charles Walter Garrett (1 miles)
• South Tulsa Optical (1 miles)
• Bregman Richard Warren Clinic Neurosurgery Tulsa (1.1 miles)
• Warren Clinic-Springer Building (1.2 miles)
• Child Neurology of Tulsa (1.2 miles)

Restaurants

• Charleston's Restaurant (1 miles)
• Old School Bagel Cafe (1 miles)
• Sonic Drive-In (1.4 miles)
• Hideaway Pizza (1.4 miles)
• Casa Del Tequila (1.5 miles)
• Chimi's Mexican Food (1.7 miles)
• Margaritaville Tulsa (1.9 miles)

Cafes

• Starbucks (1.3 miles)
• Dutch Bros Coffee (2.2 miles)
• Cha Bubble Tea (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (3.7 miles)

Parks

• River Parks 96th and Riverside (2.6 miles)
• Leake Park (2.7 miles)
• Riverparks (4.3 miles)
• Florence Park (5 miles)

Places of Worship

• Islamic Society of Tulsa (2.9 miles)
• Tulsa Hills Church Of The Nazarene (3.6 miles)
• Christ United Methodist Church (3.6 miles)
• Brookside Baptist Church (4 miles)

Transportation

• Christiansen Aviation (3.2 miles)
• Richard Lloyd Jones Jr Airport (RVS) (3.3 miles)

Theaters

• AMC Southroads 20 (3.3 miles)
• AMC CLASSIC Tulsa Hills 12 (3.8 miles)
• Cinemark Tulsa (4.6 miles)

Hospitals

• Southwestern Regional Medical Center (4.3 miles)