Overall Review of Collingwood Green
caveat
5 reviews mention this
Safety and property concerns
Residents report repeated disruptions that affected vehicles, packages, and the surrounding property.
Several reviewers describe issues with children and some neighboring residents entering or damaging property, including complaints about stolen packages and cars being broken into. Others say the grounds weren’t kept up the way they expected, pointing to trash, broken glass, and damage to trees. A couple of comments also suggest the community isn’t a good fit for younger families because of the lack of appropriate outdoor space.
caveat
7 reviews mention this
Hard to reach management
Many residents say contacting management can be difficult, with delayed responses and frequent turnover.
Reviewers frequently mention trouble getting in touch by phone, including unanswered calls and not returning messages. Multiple comments also describe changes in management over time, along with frustration about delays or unresolved concerns. One reviewer also describes problems getting application information and another says they have not received a deposit refund despite repeated follow-ups.
caveat
3 reviews mention this
Maintenance can be slow
Residents describe maintenance that often takes weeks or months to address issues.
Some reviewers say maintenance requests were not handled promptly, with repairs taking a long time or being left unresolved for extended periods. One resident also mentions having to track issues carefully and sign paperwork repeatedly due to problems getting things completed. There are also a few notes that maintenance improved later, but the earlier delays were still a recurring complaint.
common
9 reviews mention this
Quiet, well-kept grounds
Reviewers often mention the community is quiet and kept up well.
A number of residents describe the property as quiet with well-maintained parking lots and grounds. Several comments also call out cleanliness and general upkeep, including praise for how the apartments look inside and out. Even among those with concerns, some still describe day-to-day conditions like the parking lot and grounds as managed better than expected.
common
5 reviews mention this
Staff and helpfulness stand out
Many reviewers describe staff members as friendly and helpful.
Some comments specifically praise an office representative for being kind and supportive from the start. Others mention management being professional and reliable to work with, or simply say staff were very helpful. Even where residents criticize communication overall, the reviews still include repeated examples of people treating residents well and providing assistance when they could reach someone.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Active Adult Communities (55+)
Cats allowed
Dogs allowed
Indoor common areas
Outdoor common areas
Toledo Express (14 miles away)
Great access to dining, healthcare, parks, and transit; on-site dining supports independence.
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