Plaza Care Ctr

Pros

• They continued care with Dr. Streeter, who is described as the best, and have been stable for 19 months.
• Dr. Snyder was amazing and very understanding.
• The Ashland psychiatric urgent care provides timely help and connects patients with a psychiatrist to manage their meds.
• Chris in the crisis support unit went the extra mile, offering comfort and honesty.
• Sarah spoke at the patient's level, and was calm and personable.
• The CSU and support staff were lovely.
• The staff genuinely care and go the extra mile to accommodate and ensure comfort.
• The facility has nice rooms and provides meals.

Cons

• The facility is described as the worst place to seek care.
• The staff are cold, rude, and unprofessional.
• The front desk staff hung up on callers twice after promising to call back.
• Wait times were excessive, sometimes over six hours.
• The security guard was on a power trip, with a verbally abusive attitude.
• A nurse yelled at a patient, triggering a nervous breakdown.
• A nurse eavesdropped on conversations, violating HIPAA.
• The environment is unsafe due to bullying by some staff.

Review

A kaleidoscope of experiences unfolds around the psychiatric urgent care and related services in the Ashland area, revealing both heartfelt gratitude and hard-won warnings. On one end, many patients describe a lifeline of real human connection, thoughtful clinicians, and a pathway toward stability that sometimes starts with a single, compassionate interaction. On the other end, others recount a culture of coldness, long waits, and troubling behavior from staff that left them feeling unsafe or dehumanized. Taken together, the stories form a nuanced portrait of care that is as much about people as it is about procedures or buildings.

Several reviewers highlight the bright spots that keep people hopeful. The care continuity with Dr. Streeter is repeatedly praised, with one person noting stability for 19 months as a direct result of ongoing involvement. In the urgent care setting, Dr. Snyder is remembered for being understanding and instrumental in helping patients start a stabilization plan, including access to medications and a smooth handshake to arranging ongoing psychiatric management if the patient doesn't already have a provider. The crisis support unit is especially celebrated by some: Chris in CSU is described as going the extra mile, from meeting the patient in person after initial contact to offering comfort and honest, down-to-earth feedback when it mattered most. Sarah is lauded for speaking at a level that feels calm and personable, dissolving the sense that "professional" must be distant. The overarching takeaway is that when staff connect on a human level, the experience feels less like a clinical transaction and more like a supportive alliance during a difficult moment.

In these accounts, the environment and the culture of care matter as much as the medical interventions. One reviewer emphasizes the value of having a real person-to-person connection, noting that a brief, compassionate encounter in the CSU can be transformative for someone who has been grappling with trauma and anxiety. The same voice describes how staff celebrated small victories and treated the patient with respect, reinforcing a sense of agency at a time when everything can feel uncontrollable. The positive threads also include broad appreciation for the range of services available - medication management, connections to psychiatrists for ongoing care, and the impression that staff are genuinely invested in the patient's wellbeing, not just the paperwork.

But the opposite experience is also present in striking contrast. A number of reviews describe a climate of cold professionalism at the facility, with front desk interactions felt as dismissive or even disrespectful. One patient recalls being hung up on by a front desk staff member and facing wait times that stretched for hours, accompanied by dismissive attitudes when asking for information. A security guard is characterized as indulgent in power and verbally abusive, contributing to an atmosphere of fear rather than safety. Such accounts speak to a fundamental question about care: should a place designed to help people in crisis feel safe and dignified, even when systems are overwhelmed?

The critique deepens with specific, troubling anecdotes about individual staff behavior. Some patients describe nurses who were unprofessional, raising voices or acting in ways that intensified anxiety or triggered past traumas. Privacy concerns surface in multiple ways - images of eavesdropping on conversations, partial disclosures that felt, in practice, like a breach of confidentiality, and a patient's request for clearer safeguards around their own information going unanswered. There are even mentions of threats to sue or demand security protections after confrontations with staff, reflecting the severity of the impact when patients feel exposed or unsafe in a place that should be a sanctuary.

Several reviewers push even harder on the idea that this facility "sends more people away than they help," with comparisons to ER referrals and warnings that the right care isn't always readily available when needed. Some describe an overarching impression that responsibilities are inconsistently fulfilled and that the unit's power dynamics can leave vulnerable people feeling more rejected than supported. The sentiment that "you should go elsewhere" appears in multiple iterations, underscoring the deep frustration from those who sought relief but perceived the system as failing them in meaningful ways.

Beyond this specific facility, there are other encounters tied to related care networks that offer a more hopeful counterbalance. A different set of reviews speaks warmly of addiction treatment clinics - some describing methadone programs across multiple cities - where staff are seen as empathetic and committed, many of whom are recovering themselves. In these voices, staff go the extra mile to ensure patients are comfortable and supported, and the setting is praised for its atmosphere and range of services. In those stories, the barrier is not the staff's willingness to help but the patient's sense that help is both accessible and practical, with a clear path forward.

As a whole, the collection of experiences paints a vivid, imperfect picture of care in these interconnected mental health and addiction services. Some patients find a lifeline in compassionate clinicians who listen, validate, and mobilize resources quickly enough to change a day - or a life. Others encounter a system that feels overwhelmed, with episodes of perceived harshness, privacy concerns, and safety issues that leave lasting trauma of their own. The consistent thread is the powerful impact that empathy, clear communication, and respectful, person-centered care have on someone in crisis - and the equally powerful harm when those elements are missing.

If there is a takeaway for the facility and for those navigating it, it's that patients' perceptions hinge on small moments as much as big diagnoses. A caring clinician who offers straightforward information, the chance to start medication with a clear plan, or a staff member who treats someone with dignity in a moment of vulnerability can alter everything. Conversely, encounters marked by coldness, intimidation, or privacy breaches can compound fear and mistrust. The stories underscore a need for sustained attention to staff training, patient privacy, and the creation of a consistently safe, respectful environment - where the most important goal remains helping people find steadiness and hope when they reach out for care.

This part of Toledo, Ohio boasts a variety of healthcare options including Mercy Family Physicians and Mercy Health for your medical needs. Additionally, there are several cafes and restaurants in the area such as Grindhrs and Ye Olde Cock N Bull where you can enjoy a meal or grab a cup of coffee with friends. Nearby parks like Promenade Park and Middlegrounds Metropark offer opportunities for outdoor recreation and relaxation. Pharmacies like Health Mart Pharmacy are conveniently located for your prescription needs. Public transportation is easily accessible with Martin Luther King, Jr Plaza nearby. Places of worship such as Immaculate Conception Catholic Church provide spiritual support and community engagement. Overall, this area offers a mix of amenities and services that cater to seniors looking for a vibrant and convenient neighborhood to call home.

Physicians

• Mercy Family Physicians-Mercy Campus (0.2 miles)
• Mercy Health - Franklin Avenue Pediatrics (0.4 miles)
• Mercy Diabetes Education (0.7 miles)
• Toledo Cardiology Consultants (0.7 miles)
• Mercy Family Physicians Phillips Avenue (2.1 miles)
• Capital Care Network of Toledo (2.4 miles)
• Nephrology Consultants of NW Ohio (2.4 miles)

Cafes

• Grindhrs (0.9 miles)
• BREW coffee bar (3.7 miles)
• SIP Coffee (3.7 miles)
• Tim Hortons (3.8 miles)
• Starbucks (3.9 miles)

Restaurants

• Chevy's Place (0.9 miles)
• Tin Can Bar (1 miles)
• Ye Olde Cock N Bull (1.1 miles)
• Packo's at the Park (1.1 miles)
• Spaghetti Warehouse (1.2 miles)
• Ye Olde Durty Bird (1.2 miles)
• Maumee Bay Brew Pub (1.4 miles)

Hospitals

• St Jude Children's Hospital (1.1 miles)
• Toledo Hospital Labor & Delivery (2.4 miles)
• Toledo Hospital 7th Floor SICU (2.4 miles)
• ProMedica Toledo Hospital (2.4 miles)
• Toledo Hospital Breast Care (2.4 miles)
• Toledo Hospital Er (2.5 miles)
• Davita Kidney Care (3.6 miles)

Parks

• Promenade Park (1.2 miles)
• Harold Boeschenstein Park (1.2 miles)
• Middlegrounds Metropark (1.4 miles)
• Navarre Park (2.9 miles)
• Walbridge Park (3.6 miles)

Pharmacies

• Health Mart Pharmacy (1.4 miles)
• Rite Aid (1.8 miles)
• Rite Aid (2.2 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• ProMedica Pharmacy Counter - Central Ave (3.1 miles)

Transportation

• Martin Luther King, Jr Plaza (1.7 miles)

Places of Worship

• Immaculate Conception Catholic Church (1.8 miles)
• Corpus Christi University Parish (3.3 miles)