Ashley's Manor Residential Care

Pros

• Residents are respectful, and the security staff show daily improvements to keep residents comfortable.
• The complex is clean and quiet for a large apartment community.
• The staff is extremely nice and kind, with Jacob being friendly and helpful to residents.
• Miss Sheena and Jacob are doing what is needed to keep residents happy and to get work orders done promptly.
• The interaction with the employees is awesome.
• The service coordinator is very nice and helps residents get what they need.
• Riviera Maya is described as an okay place with good staff.

Cons

• Reviewers describe the management as crooked and untrustworthy.
• Bed bug infestations and roaches are described as health hazards that are not being addressed promptly.
• The building is described as dirty, old, and poorly maintained with strong odors in the hallways and elevators.
• Security is deemed inadequate, with some reviewers calling the place unsafe and advising others to avoid living there.
• Tenants report eviction threats and the loss of belongings without proper notice.
• Illegal drug activity and trash are reported around the property.
• Elevators are described as dirty and sometimes urine-stained, with maintenance overwhelmed.
• Residents say the building is hot due to lack of central air and oppressive policies banning fans or window AC units.
• Management and the company Fourmidable are accused of mismanagement and abusive policies, including doors opened by contractors without 24-hour notice and restrictive visitor policies.

Review

A sprawling set of apartment reviews paints a picture of a place that many residents find difficult to tolerate, with a mix of aging infrastructure, persistent pest problems, and contentious management practices that leave tenants frustrated and wary. The comments come from current and former residents who describe a complex that feels neglected in critical areas such as health, safety, and day-to-day livability. While a few voices acknowledge occasional improvements and friendly staff, the overwhelming tone is one of alarm about pests, maintenance delays, and a governance style that many residents view as heavy-handed or indifferent.

Pest issues and health concerns dominate many of the accounts. Reviewers repeatedly mention bed bugs and roaches as a near-constant presence, sometimes in multiple units, sometimes city-wide within the same building. Odors in hallways and elevators surface as a frequent complaint, along with clogged trash chutes and generally dirty common areas. Several posts reference interactions with health departments or inspectors, with some residents hoping outside agencies will intervene to compel remediation. The sense conveyed is that pests and sanitation problems are not isolated incidents but recurring conditions that affect residents' comfort, health, and daily routines.

Maintenance and modernization efforts are described as uneven at best and woefully insufficient at worst. Several posts note that the complex is old and in need of substantial updates, while renovations are described as ongoing but inadequately completed. There are specific grievances about the relationship between maintenance staff and management, including accusations of mismanagement and a lack of adequate staffing. One extended post details a perceived pattern of nepotism and internal turnover - where janitors are promoted to higher positions, and relationships at the top are cited as a source of distrust and dysfunction. In some corners, residents do acknowledge improvements and responsive workers; others point to a chronic gap between promises and real, timely fixes.

Security and policy concerns run through many accounts, reinforcing a sense of unease about who is in control and how rules are enforced. Complaints include limited or inconvenient access to services and facilities, with mentions of restricted 24/7 use of laundry rooms and rigid loitering rules that feel punitive rather than supportive. A frequently cited policy involves holding or restricting visitors' IDs, which residents say hampers their ability to receive healthcare or have family and friends visit. Gate and security desk issues are also highlighted - occasions when security isn't always at the desk, or when responses to incidents are slow, leading to frustration about personal safety and household security. Reports of doors being opened by contractors without proper notice - sometimes when residents are away - have elevated fears about animal safety and theft.

Financial and administrative concerns appear prominently as well. Several residents accuse the management company, identified as a fourth-ider brand under the banner Fourmidable, of pressuring tenants financially - raising HUD rates and potentially exploiting the system for profit. There are mentions of security deposits not being returned promptly after moving out, and of communication difficulties with the management team when attempting to resolve rent or deposit issues. A sense of transactional urgency overshadows the tenancy for many: complaints about phone calls being unanswered, phone lines temporarily cut, and the perception that residents must document everything, including photographing their units upon move-out to protect themselves against unfounded charges.

Interspersed with the negative, there are a few glimmers of more positive experiences. Some residents describe staff who are kind, respectful, and dedicated to resident well-being. Names such as Sheena and Jacob come up as examples of compassionate employees who "want to help people" and who handle issues with care and a sense of urgency. A few reviewers mention services like outreach or assistance programs - such as work on getting residents free phones or connecting with service coordinators - that contribute some relief or a sense of community amid broader dissatisfaction. A handful even describe the complex as "nice" or "getting better, little by little," suggesting that change is possible in the eyes of some tenants.

A particularly detailed review presents a sweeping, highly critical narrative of governance and day-to-day life under a particular management structure. The author alleges widespread internal disorganization, favoritism, and questionable relationships among staff, including a rapid promotion of personnel with little transparency. They describe recurring concerns about the cleanliness of outdoor spaces, inconsistent maintenance, and a policy framework that seems to constrain residents' autonomy while exposing them to penalties for housekeeping or behavior that the reviewer sees as a product of management's inconsistent standards. The account also touches on accessibility and disability issues, claiming that some policies discrimination or disproportionately burden those who rely on services, mobility aids, or family support for medical care and transit to appointments.

A recurring thread across posts is a plea for accountability and oversight - both to address health and safety hazards and to curb what residents perceive as arbitrary or punitive practices. The reviews together sketch a community that is simultaneously home to resilient residents who support one another and work with understanding staff, and a broader environment where pests, aging infrastructure, and contentious management impede the sense of security and comfort that renters expect. When looking for a clear takeaway, potential residents are left with a cautionary picture: plenty of voices call for improvements and stronger protections, while many express skepticism that the current trajectory will fully meet basic needs without outside intervention or policy changes.

This part of Toledo, Ohio is a convenient and diverse neighborhood with various amenities nearby. There are several physicians' offices and pharmacies within a short distance, making healthcare easily accessible. The area also offers a range of dining options, from casual pubs to family-friendly restaurants. For leisure, there are parks like Harold Boeschenstein Park and Promenade Park for outdoor relaxation. Additionally, transportation options such as the Martin Luther King Jr Plaza are available for easy access around the city. Places of worship like Immaculate Conception Catholic Church provide spiritual support for residents. Overall, this area provides a well-rounded community with essential services and recreational opportunities for seniors looking to settle down in Toledo.

Physicians

• Mercy Family Physicians-Mercy Campus (0.4 miles)
• Mercy Health - Franklin Avenue Pediatrics (0.8 miles)
• Mercy Diabetes Education (1.1 miles)
• Toledo Cardiology Consultants (1.1 miles)
• Nephrology Consultants of NW Ohio (2 miles)
• Jeffrey Moore, MD (2.1 miles)
• Mercy Family Physicians Phillips Avenue (2.1 miles)

Pharmacies

• Health Mart Pharmacy (1 miles)
• Rite Aid (2.2 miles)
• Rite Aid (2.2 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (2.6 miles)
• ProMedica Pharmacy Counter - Central Ave (2.7 miles)
• Walgreens (2.9 miles)

Restaurants

• Chevy's Place (1.3 miles)
• Tin Can Bar (1.3 miles)
• Ye Olde Cock N Bull (1.3 miles)
• Spaghetti Warehouse (1.4 miles)
• Packo's at the Park (1.4 miles)
• Ye Olde Durty Bird (1.5 miles)
• Maumee Bay Brew Pub (1.7 miles)

Cafes

• Grindhrs (1.3 miles)
• BREW coffee bar (3.2 miles)
• SIP Coffee (3.3 miles)
• Starbucks (3.4 miles)
• Tim Hortons (4.2 miles)

Hospitals

• St Jude Children's Hospital (1.5 miles)
• Toledo Hospital Labor & Delivery (2 miles)
• Toledo Hospital 7th Floor SICU (2 miles)
• ProMedica Toledo Hospital (2 miles)
• Toledo Hospital Breast Care (2.1 miles)
• Toledo Hospital Er (2.1 miles)
• Davita Kidney Care (3.3 miles)

Parks

• Harold Boeschenstein Park (1.6 miles)
• Promenade Park (1.6 miles)
• Middlegrounds Metropark (1.6 miles)
• Navarre Park (3.2 miles)
• Walbridge Park (3.4 miles)

Transportation

• Martin Luther King, Jr Plaza (1.9 miles)

Places of Worship

• Immaculate Conception Catholic Church (1.9 miles)
• Corpus Christi University Parish (2.9 miles)
• Christ the King Catholic Church (4.3 miles)