Cornerstone Health Services Inc in Columbus, OH

Pros

• The staff are described as professional, friendly, and attentive.
• Cornerstone caregivers are praised for going above and beyond with compassion and reliability.
• Families feel safe and cared for, knowing their loved ones are in trusted hands.
• The scheduling team is noted for compassion, accommodation, and responsiveness.
• Specific caregivers are celebrated as angels to families, such as Shawnda and Simone, for exceptional care.
• Victoria is described as more than a five-star caregiver, showing love and affection.
• The office team and leadership are recognized for a caring approach and clear communication.
• Cornerstone is highlighted as a great option for those needing help with daily tasks and caregiving.
• The company is commended for quick, responsive service and for connecting clients with resources.
• Families express heartfelt gratitude for the kindness, patience, and professionalism of Cornerstone staff.

Cons

• They don’t care about their employees' safety.
• They sent employees to clients’ homes during a level 3 snow emergency, leaving the worker stranded.
• They arranged an Uber for the employee, even though the driver drove dangerously and she had to find her own way home.
• They claimed they did a background check, but the caregiver had mug shots and an outstanding arrest warrant.
• They sent a caregiver who had just been released from jail to care for a loved one.
• They allowed a caregiver to steal jewelry from the patient and refused to reimburse.
• They charged for other caregivers they sent and refused reimbursement.
• They don’t deserve even one star.

Review

Cornerstone Health Services Inc.’s Cornerstone Caregiving in Columbus is best suited for families that want a dependable, intimate home-care partnership. This community excels for seniors who need help with daily activities, medication reminders, light housekeeping, and steady companionship while remaining in a familiar residence. The strongest case is made for households that value consistent, respectful communication, punctual visits, and a caregiver who blends into the family routine rather than a one-size-fits-all service. When a client craves one-on-one attention, rapid scheduling, and a partner who coordinates with clinicians and hospice teams, Cornerstone proves its worth. The company’s emphasis on a people-first approach and on forging real connections with clients and their families translates into tangible peace of mind for those navigating the early stages of at-home care.

That said, certain circumstances warrant a cautious approach and consideration of alternatives. The most serious concerns surfaced in a small number of reviews point to questions about staff vetting and safety. One account describes a caregiver with a criminal past and theft of valuables from a dying loved one, raising legitimate red flags about background checks and risk management. Another review recounts a caregiver who was newly released from jail, which underscores the imperative for rigorous, up-to-date screening and ongoing supervision. A separate report highlights a level 3 snow-emergency scenario in which staff safety was compromised, prompting questions about backup coverage and contingency planning. For families requiring heavy clinical oversight, 24/7 monitoring, or highly specialized memory-care environments, the choice of a traditional home-care agency may not deliver the same level of assurance as a licensed facility or a different agency with stricter accountability structures. In short, alternatives should be considered when the care needs are substantial, or when trust and risk management are non-negotiable.

The strongest pro-side rests on the people who actually deliver care. Clients consistently praise the scheduling team for compassion, responsiveness, and flexibility, traits that matter when juggling hospital discharge timelines, doctor appointments, and shifting family needs. The aides are repeatedly described as on time, respectful, and capable of handling activities of daily living with competence and warmth. Several reviews highlight caregivers who form genuine bonds with clients, turning routine visits into meaningful, even uplifting, interactions. The leadership layer, Shawn and Erica, appears accessible and engaged, with families noting that office staff and supervisors stay involved, follow through, and coordinate services to keep care aligned with changing conditions. The breadth of praise for individual caregivers, ranging from the patient attentiveness of Ritah to the gentle, reliable care of Carrie, speaks to a depth of talent drawn from a culture that rewards compassion and professional excellence. When a client needs not only help but also companionship and emotional support, Cornerstone’s strongest attribute is the ability to match a caregiver’s personality and approach to the client’s unique preferences, thereby sustaining a sense of dignity and normalcy.

However, the same reports that celebrate outstanding caregivers also illuminate notable risk areas. The most troubling pattern is the inconsistency some families experience with caregiver selection and oversight. The theft allegations and the concern over a criminal background check imply gaps that could undermine trust if not promptly addressed. The incident where a caregiver faced legal issues and the client felt overcharged for subsequent visits further complicates risk assessment, suggesting that verification processes and billing transparency require ongoing tightening. It is not claimed that every case reflects these problems, but the existence of even a few incidents means prospective clients should demand stringent safeguards: verifiable, current background checks; clear caregiver profiles; scheduled supervisor check-ins; and explicit terms about charges for replacement staff, mileage, and after-hours coverage. The positive experiences do not erase these concerns; they simply indicate where diligence is essential.

For families moving forward, a practical playbook helps maximize Cornerstone’s strengths while mitigating its vulnerabilities. Start with a candid meeting to define non-negotiables: preferred caregiver traits, frequency and duration of visits, backup plans for emergencies, and how communication will flow (daily notes, phone updates, or app-based reporting). Insist on up-to-date background checks and a clear process for vetting new aides, including references and a recent employee file review before a new caregiver begins. Ask for consistency in staffing to minimize turnover and anxiety for a client reliant on trusted routines. Clarify the agency’s policy on theft prevention, jewelry security, and what recourse exists if a caregiver mismatch occurs. Finally, explore integration with hospice services, VA benefits, and any other community resources the agency routinely coordinates, so the care plan remains comprehensive and cohesive across providers.

Ultimately, Cornerstone Caregiving stands out for families that prize compassionate, individualized in-home care and value a responsive, relationship-driven agency. It is a potent ally for those who want to keep a loved one home but need reliable, attentive support to sustain independence and dignity. Yet the outlier incidents serve as a sober reminder that, in home-based care, trust hinges on rigorous vetting, transparent operations, and vigilant supervision. For most Columbus families, the verdict is clear: this is a strong, top-tier option worth pursuing with disciplined expectations and proactive risk checks. If the priority is deeply personalized, flexible, and empathetic caregiving, and if certainty about caregiver safety and consistency can be clearly established, Cornerstone Caregiving remains a practical, effective choice. For anyone seeking a higher degree of clinical oversight or a facility-based setting, it makes sense to explore alternatives that prioritize those features more explicitly.

This area of Columbus, Ohio offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies in close proximity, access to medication and healthcare products is convenient. There are also several reputable physicians and medical facilities nearby for comprehensive healthcare needs. The abundance of restaurants within a few miles radius provides options for dining out or grabbing a quick bite to eat. Additionally, the presence of parks allows for outdoor activities and leisurely walks amidst nature. There are also cafes for socializing and enjoying a cup of coffee. For entertainment, there is a modern theater nearby. Places of worship are also within reach for spiritual support. Overall, this part of Columbus provides a well-rounded community that can offer comfort and convenience for seniors looking to settle down in the area.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Marc's Stores (2.6 miles)
• SBH Medical Compounding Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• The Volleypark (0.9 miles)
• Columbus Square Bowling Palace (1.1 miles)
• Golden Phoenix Restaurant (1.8 miles)
• Bob Evans (2.6 miles)
• Chipotle Mexican Grill (2.7 miles)
• McDonald's (2.7 miles)
• Wendy's (2.7 miles)

Parks

• Sharon Woods Metro Park (1.8 miles)
• Metzger Park (3 miles)
• Flint Park (3.7 miles)
• Antrim Park (3.8 miles)
• Whetstone Park / Park of Roses (4.2 miles)
• Highbanks Metro Park (5.5 miles)

Physicians

• Worthington Family Physicians (2 miles)
• Center for Surgical Dermatology & Dermatology Associates (3.7 miles)
• Premier Women's Health (3.8 miles)
• Rgi Dr James (3.9 miles)
• Midwest Allergy Asthma and Immunology (3.9 miles)
• Central Ohio Primary Care (4.1 miles)
• PrimeMD - Westerville Primary Care Walk-ins (4.2 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (2.2 miles)
• Ohio Health (5.1 miles)

Cafes

• Panera Bread (2.7 miles)
• Crimson Cup (3.6 miles)
• Northstar Cafe (3.8 miles)
• Starbucks (4.1 miles)
• Starbucks (4.2 miles)
• Panera Bread (4.7 miles)

Theaters

• Dreamscape at AMC Easton Town Center (3.6 miles)

Places of Worship

• Westerville Christian Church (3.9 miles)
• Faith Ministries Church (4.4 miles)
• Holy Name Church (5.7 miles)